Cristin Ciorra
Pittsburgh
Summary
Resourceful Supervisor trained in resolution of critical issues within time-sensitive environment with successful track record of building and maintaining talented teams. Highly organized, energetic and versatile leader committed to continuous improvements. Proven history of motivating staff to work together to achieve targets.
Overview
24
24
years of professional experience
2002
2002
years of post-secondary education
Work History
Employee Developement Supervisor
ISG
Pittsburgh
03.2017 - Current
- Assisted employees in making improvements to successfully succeed in their roles
- Responsible for keeping an open connection between employees and upper management
- Monitored employees and implemented disciplinary action when necessary
- Assisted in escalated client situations to resolve their concerns
- Made outgoing calls as well as communication through fax, email, and Microsoft Teams
Front Desk Agent
Seneca Niagara Casino and Hotel
Niagara Falls
04.2012 - 12.2016
- Greeted guests and provided exceptional customer service at front desk.
- Managed guest check-ins and check-outs efficiently and accurately.
- Handled reservations using hotel management software effectively.
Attractions Hostess
Walt Disney World Resort
Lake Buena Vista
01.2002 - 09.2004
- Welcomed guests and provided information about attractions and park offerings.
- Assisted guests with resort inquiries.
- Guided guests through safety procedures and attraction rules clearly.
- Trained other employees in operation of attractions
- Taught guests how to draw Disney characters.
Education
Did Not Complete - Graphic And Digital Design
Art Institute of Pittsburgh
06.2000 - 01.2002
Thomas Jefferson High School
Jefferson Hills, PASkills
- Employee training
- Disciplinary action
- Client escalation
- Communication software
References
References available upon request.
Timeline
Employee Developement Supervisor
ISG
03.2017 - Current
Front Desk Agent
Seneca Niagara Casino and Hotel
04.2012 - 12.2016
Attractions Hostess
Walt Disney World Resort
01.2002 - 09.2004
Did Not Complete - Graphic And Digital Design
Art Institute of Pittsburgh
06.2000 - 01.2002
Thomas Jefferson High School