CRISTINA CAMACHO RIVAS
ALLENTOWN
Summary
Dynamic tax preparer with extensive experience at A&A Multi Tax Services, excelling in client communication and electronic filing. Proven ability to minimize tax liabilities through strategic advice and meticulous record keeping. Adept at navigating complex regulations, ensuring compliance, and enhancing client satisfaction through effective service delivery.
Overview
23
23
years of professional experience
Work History
Tax Preparer
A&A MULTI TAX SERVICES
ALLENTOWN
11.2022 - Current
- Prepared individual and business tax returns using tax software systems.
- Communicated with clients to gather necessary tax information and clarify details.
- Assisted clients with understanding tax obligations and compliance requirements.
- Maintained organized records of client interactions and document submissions.
- Updated knowledge of changing tax laws to ensure accurate filings for clients.
- Filed electronically through approved software programs.
- Maintained accurate records of all client transactions and filings.
- Assisted customers with any questions they had about their taxes or filing status.
- Compiled data from clients to accurately complete tax forms.
- Advised clients on the best strategies for filing their taxes efficiently and legally.
- Researched federal, state, and local laws to ensure compliance with regulations.
- Identified potential deductions to minimize clients' tax liabilities.
- Responded to state and federal tax notices by preparing written responses or tax return amendments.
- Finalized and processed paperwork with local, state and federal government authorities.
- Ensured that all applicable deadlines were met when submitting documents.
- Organized paperwork for efficient review by senior staff members.
- Analyzed financial information such as income statements and balance sheets to calculate tax liability.
- Explained complex tax regulations in an easy-to-understand manner for clients' understanding.
Front End Supervisor
SUPER FRESH FOOD MARKET
ALLENTOWN
03.2019 - 06.2019
- Supervised front end staff to ensure efficient checkout operations.
- Trained new employees on customer service and cash handling procedures.
- Assisted customers with inquiries and resolved checkout issues promptly.
- Enforced store policies to maintain a safe and welcoming shopping environment.
- Collaborated with management to implement promotional displays at checkout areas.
- Monitored cash register accuracy and performed routine cash audits regularly.
- Trained new employees in customer service techniques and store policies.
- Answered phones to respond to customer inquiries and transferred calls to appropriate staff members.
- Performed daily audits on registers and safe counts to verify accuracy of funds on hand.
- Cultivated professional relationships with guests, improving customer retention through coordinated service.
- Coordinated with other departments to ensure smooth flow between receiving goods, stocking shelves, check out process.
- Welcomed large volume of guests and improved overall customer service.
Emissions Technician
Mdfa Auto Service & Repair
ALLENTOWN
01.2013 - 02.2018
- Conducted emissions testing on a variety of vehicles for compliance.
- Performed diagnostic inspections using advanced emissions equipment.
- Maintained accurate records of test results and compliance data.
- Collaborated with repair team to address emissions-related issues.
- Educated customers on emissions regulations and necessary repairs.
- Ensured proper calibration of testing machinery before use.
- Conducted research and analysis on emission levels and trends in order to identify potential solutions for reducing emissions.
- Analyzed fuel samples for carbon dioxide, hydrocarbons, nitrogen oxides, and other pollutants in accordance with EPA standards.
- Repaired malfunctioning components within a vehicle's exhaust system that could affect its ability to meet required pollution standards.
- Troubleshot issues related to engine performance and emissions control systems.
- Developed comprehensive reports detailing test results and any necessary corrective actions.
- Provided technical support to other technicians regarding complex emission testing procedures.
- Evaluated the effectiveness of emission control devices installed on engines or vehicles through visual inspection techniques.
- Reviewed repair orders issued by mechanics prior to conducting an emissions test in order to determine if repairs were completed correctly.
- Checked returned vehicles for various types of damage and mechanical problems.
Secretary's Assistant
All Star Auto Glass
ALLENTOWN
05.2008 - 12.2013
- Managed scheduling and appointments for executives and staff members.
- Organized files, developed spreadsheets, faxed reports and scanned documents, maintaining front desk and reception area in neat and organized fashion.
- Handled incoming calls and directed callers to appropriate department or employee.
- Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.
- Kept office equipment functional and supplies well-stocked to promote efficient operations.
- Responded to customer issues to provide immediate resolution and improve retention.
- Oversaw staff correspondence, record tracking and data communications, resulting in improved automation of office operations.
- Communicated with clients and vendors to facilitate smooth operations.
Data Entry Clerk
I&D AUTO SALVAGE YARD
LEHIGHTON
10.2007 - 04.2008
- Entered vehicle inventory data into the company database daily.
- Verified accuracy of incoming parts and materials documentation.
- Organized and maintained physical files for vehicle records efficiently.
- Assisted customers with inquiries regarding available auto parts.
- Collaborated with team members to streamline data entry processes.
- Updated existing records with new or revised information as needed.
- Contacted customers via phone or email to address data inquiries.
- Assisted colleagues with resolving any issues related to data entry operations.
Retail Sales Associate
Kmart, Sears Holding
ALLENTOWN
04.2006 - 10.2007
- Processed sales transactions efficiently using point-of-sale systems.
- Greeted each customer and offered assistance in finding requested items, helping boost customer satisfaction and retention.
- Assisted customers with finding the right product for their needs.
- Helped customers by answering questions and locating merchandise.
- Organized merchandise displays to enhance store presentation and accessibility.
- Completed transactions in an efficient manner while providing excellent customer service.
- Demonstrated knowledge of store products and services.
- Restocked shelves, racks and bins with latest merchandise and changed signage to promote special items.
- Organized displays to attract customers and promote sales.
- Trained new cashiers on register operations and company policies.
Assistant Manager
STAMFORD PLACE MONEY WIRELESS CENTER
STAMFORD
01.2003 - 02.2006
- Managed daily operations and ensured smooth workflow at money transfer center.
- Assisted with financial transactions and maintained accurate records for compliance.
- Supported marketing initiatives to promote services and attract new clients.
- Resolved customer inquiries and issues promptly, fostering positive relationships.
- Ensured compliance with safety regulations and company policies.
- Developed a system for tracking inventory and ordering supplies as needed.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Education
Graduate Certificate - IRS PROFESSIONAL TAX PREPARER
PENNSYLVANIA SOCIETY OF TAX & ACCOUNTING PROFESSIO
Lemoyne, PA10-2022
Certificate - HOME HEALTH AIDS
COMFORTS KEEPERS
ALLENTOWN, PA06.2022
Certificate - TITLE TRANSFER AGENT COURSE
PENNSYLVANIA ASSOCIATION OF NOTARIES
PITTSBURGH, PA04.2018
Graduate Certificate - EMISSION INSPECTOR
NORTHAMPTON COMMUNITY College
Northampton, PA11.2017
HIGH SCHOOL DIPLOMA -
NEW TOWN HIGH SCHOOL
QUEENS, NY06.2000
Skills
- Tax preparation
- Client communication
- Record keeping
- Customer service
- Electronic filing
- Business taxation
- Income tax preparation
- Data gathering
- Direct IRS filing
Timeline
Tax Preparer
A&A MULTI TAX SERVICES
11.2022 - Current
Front End Supervisor
SUPER FRESH FOOD MARKET
03.2019 - 06.2019
Emissions Technician
Mdfa Auto Service & Repair
01.2013 - 02.2018
Secretary's Assistant
All Star Auto Glass
05.2008 - 12.2013
Data Entry Clerk
I&D AUTO SALVAGE YARD
10.2007 - 04.2008
Retail Sales Associate
Kmart, Sears Holding
04.2006 - 10.2007
Assistant Manager
STAMFORD PLACE MONEY WIRELESS CENTER
01.2003 - 02.2006
Graduate Certificate - IRS PROFESSIONAL TAX PREPARER
PENNSYLVANIA SOCIETY OF TAX & ACCOUNTING PROFESSIO
Certificate - HOME HEALTH AIDS
COMFORTS KEEPERS
Certificate - TITLE TRANSFER AGENT COURSE
PENNSYLVANIA ASSOCIATION OF NOTARIES
Graduate Certificate - EMISSION INSPECTOR
NORTHAMPTON COMMUNITY College
HIGH SCHOOL DIPLOMA -
NEW TOWN HIGH SCHOOL
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