Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

CRISTINA NEIL

Panamá,8

Summary

With over six years of experience in customer service and operations, I am passionate about providing clients with the best solutions for their problems and advising them on the best options for their future expenses. I have developed strong skills in customer relationship management (CRM), communication, attention to detail, and problem-solving, which enable me to deliver high-quality service and support to diverse customers across different channels and platforms. As an Operations Analyst at DASH BPO, I contributed to the optimization of the company's processes, policies, and systems, ensuring efficiency, and customer satisfaction. I worked with various teams and stakeholders to analyze data, identify opportunities, and implement improvements. I also supported the Customer Service Executives in handling complex cases, resolving issues, and providing feedback.


Overview

10
10
years of professional experience

Work History

Administrative Assistant

The Metropolitan School of Panama
07.2024 - 06.2025

Assist to the Elementary Principal in all the requirements of executive and administrative services in general.

  • Take responsibility for demanding calendar management.
  • Manage organization and communication of the events in the area.
  • Prepare correspondence, reports, certificates, transcripts, discipline letters and translations.
  • Process and request payments for vendors and suppliers.
    Handle multiple projects.
  • Keep updated the databases of the area.
    Maintain a record of classroom inventories.
  • Coordinate special departures with the Security and Transportation Chief.

BackOffice Support Analyst

DashBpo
04.2020 - 07.2024
  • Refunds of fees due to cancellations of reservations as well as reservations of tee times
  • Sales of memberships.
  • Technical Support of accounts.
  • Training of new agents for sports project as well as feedback to improve the customer experience.
  • Development of reports of accounts base on Data Analysis to improve processes and training.

Customer service

ASSA Insurance Co.
03.2017 - 02.2020
  • Sale of general insurance policies and personal insurance policies
  • Receive and record claims submitted by third parties as clients of the company
  • Insurance policy quotations
  • Data Analysis of Billing Accounts of Customers insurance.

Customer Service Executive

Iqor S.A.
08.2016 - 03.2017
  • Provide assistance to customer regarding their monthly billing for services and advice on the plans that best meet their needs.
  • Calculate and quote charges for services such as long distance connections.

Customer Service Executive

Alorica S.A.
05.2016 - 07.2016
  • Technical Support
  • Promote the company's products, services and plans depending on the client's needs.

Internship

Dicarina S.A.
09.2015 - 12.2015
  • Developed creative content for the corporate website
  • Process payments for advertising material
  • Handled deliveries as instructed by company managers.

Education

BBA - Business Administration with a minor in marketing

Universidad Latina De Panama
Panama City, Panama
12.2015

Bachelor of Science - Science and Letters

Colegio San Agustin
David, Panama
12.2011

Skills

  • Computer Skills: Microsoft Office
  • Sales
  • Problem Solving
  • Billing
  • Social Media
  • Data Entry and Data Analysis
  • Customer service
  • Data entry
  • Office administration
  • File organization
  • Invoice processing
  • Order processing

Languages

English
Advanced (C1)
Spanish
Bilingual or Proficient (C2)

Additional Information

Ssubiru Bernal

6710-8433

Program Coordinator (Former Supervisor)

Nydia Manzanares

6679-0017

Elementary Principal (Previous Supervisor

Natalie Opoku

(312) 256-7300

Previous NBC Universal Manager

Timeline

Administrative Assistant

The Metropolitan School of Panama
07.2024 - 06.2025

BackOffice Support Analyst

DashBpo
04.2020 - 07.2024

Customer service

ASSA Insurance Co.
03.2017 - 02.2020

Customer Service Executive

Iqor S.A.
08.2016 - 03.2017

Customer Service Executive

Alorica S.A.
05.2016 - 07.2016

Internship

Dicarina S.A.
09.2015 - 12.2015

BBA - Business Administration with a minor in marketing

Universidad Latina De Panama

Bachelor of Science - Science and Letters

Colegio San Agustin
CRISTINA NEIL