Cristina Ramirez

• Cross-reference and evaluate the supply plan to schedule all formulation and other activities/projects, so clients received comprehensive support.

Recognition for Support B100 Formulations Validation Process , identifying and solving roadblocks to assure project timelines with pro-active thinking, risk taking and stakeholder management.

• Perform timely updates and maintenance regarding the SAP master data present related to B92 formulation supply scheduling, confirming that all data entry is accurate.

Recognition for support evolution Master Data process and accuracy improvement during Master Data Audit 2023 and 2024

• Provide comprehensive plant levels customer service and support to internal customers related to service delivery, reliability, and performance tasks/activities to minimize delivery gaps.

Recognition for developing FacT Boars for Formulations B92 as a part of SMS 2.0 initiative

• Assess customer requests and related deliverables to schedule assigned resources in addition to communicating effective solutions and recommendations to management.

Recognition for developing and testing Batch Allocation Process in early stage for B92 Formulation

• Monitor daily performance area metrics, in addition to confirming sustained compliance with monthly production plans of formulation.
• Supported scheduling completion and output inquiries concerning formulated bulk production across the entire plant, maintaining high levels of productivity and revenue generation.

Support delivery 99% customer service during 2023 until September 2024

• Promoted on time performance of plant project deliverables, adhering to all scheduling parameters and other requirements.

Recognition for cost savings in raw materials of more than 1 Million CAD.

• Communicated with internal customers and ensured cohesiveness concerning process performance across sites in addition to performing root cause analysis and related issue resolution.
• Accomplished multiple tasks within established timeframes.

• Served as the central point of contact to address and resolve a myriad of issues for international customers, performing accurate and timely data synthesis and analysis
• Directed the performance of international deliveries, promoting the timely fulfillment of customer and country requirements without sacrificing compliance with necessary guidelines
• Coordinated the on time delivery of all inventory requested across Shipping, Planning, and Quality departments in addition to service delivered to international customers and providers
• Ascertained and evaluation reports from the International Customer Service Department to enable informed decision-making, utilizing the SAP SD Module and the S4/HANA Supply Chain Module
• Evaluated international account performance metrics to identify areas for improvement and implement targeted strategies for growth.

• Supported strategic partnerships with key business partners and potential clients, initiating communication and creating mutually-profitable professional relationships
• Performed requirements gathering and data analysis to qualify potential leads and new clients
• Coordinated outreach scheduling within HubSpot, facilitating prompt communication with all parties
• Initiated timely follow-up communication with prospective clients concerning service delivery and potential partnerships to enhance new client acquisition and profits

• Provided comprehensive support across the performance of daily operations and client experiences, leading conflict resolution, compliance, management of change, and quality control
• Negotiated contracts through a comprehensive understanding of client requests and preferences to ensure high levels of profitability and quality service delivery
• Integrated all market growth strategies through a comprehensive understanding of market, consumer, and industry trends to maximize revenue generation and increase institutional profits
• Increased distribution and alternative channel penetration through the creation of strategic planning related to marketing, merchandising, and distribution

• Performed all business development and strategic planning to position the organization as a premiere service provider and increase profits in addition to monitoring cash flow and budget
• Evaluated and developed professional relationships with suppliers, negotiating raw material costs and scheduling to minimize gaps in revenue generation
• Monitored and controlled sales, returns, and all financial transactions to ensure the integrity of funds received and the confidentiality of client information
• Directing personnel, evaluating professionalism and deliverable performance to promote a productive, positive, and collaborative environment
• Accomplished multiple tasks within established timeframes.