Dynamic professional with extensive experience as a Correctional Officer at SCI Mahanoy, adept in safety and security enforcement. Proven ability to manage high-risk situations with composure and utilize de-escalation techniques effectively. Skilled in contraband seizure and committed to maintaining facility integrity through vigilant monitoring and policy enforcement.
Work History
Correctional Officer
1 Year 4 Months
SCI Mahanoy | 06.2025 - Current
Monitored inmate movement and maintained secure housing unit operations.
Conducted regular counts to verify inmate accountability and facility safety.
Inspected living areas for contraband, hazards, and policy violations.
Enforced institutional rules while documenting incidents and inmate behavior.
Responded to disturbances using approved de-escalation and security procedures.
Performed escort duties for medical, court, and recreation movements.
Completed shift reports with accurate observations and compliance details.
Communicated effectively with staff to support orderly correctional operations.
Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
Searched cells of inmates to identify and confiscate contraband and other prohibited items.
Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.
911 Dispatcher
2 Years 2 Months
Lackawanna County | 03.2023 - 05.2025
Dispatched emergency services using CAD, radio systems, and call prioritization protocols.
Collected critical caller information and maintained calm, accurate communication during high-pressure incidents.
Monitored multiple radio channels to coordinate police, fire, and EMS response.
Entered and updated incident records with precise details for ongoing field operations.
Verified location, nature of emergency, and required resources to support timely deployment.
Followed emergency dispatch procedures, county protocols, and confidentiality requirements.
Resolved call transfers, service interruptions, and information gaps with clear, efficient communication.
Monitored Police and Fire radios to provide assistance to responding personnel.
Supported seamless coordination between callers, field units, and public safety partners.
Server/Bartender
1 Year 4 Months
The Railyard | 11.2021 - 03.2023
Delivered attentive table service while maintaining accurate order flow and guest satisfaction.
Mixed cocktails and prepared beverages consistently with house recipes and bar standards.
Processed cash, card, and POS transactions with accuracy during high-volume service.
Coordinated with kitchen and support staff to ensure timely food and drink delivery.
Resolved guest concerns promptly, preserving positive experiences and repeat business.
Maintained safe, sanitary work areas while following alcohol service and compliance guidelines.
Education
High School Diploma
James M Coughlin High School | Wilkes-Barre, PA | 06.2017