Professional Summary
Overview
Work History
Education
Skills
Timeline

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SCI Mahanoy
Wilkes-Barre,PA
5
years of professional experience

Dynamic professional with extensive experience as a Correctional Officer at SCI Mahanoy, adept in safety and security enforcement. Proven ability to manage high-risk situations with composure and utilize de-escalation techniques effectively. Skilled in contraband seizure and committed to maintaining facility integrity through vigilant monitoring and policy enforcement.

Work History

Correctional Officer

1 Year 4 Months
SCI Mahanoy | 06.2025 - Current
  • Monitored inmate movement and maintained secure housing unit operations.
  • Conducted regular counts to verify inmate accountability and facility safety.
  • Inspected living areas for contraband, hazards, and policy violations.
  • Enforced institutional rules while documenting incidents and inmate behavior.
  • Responded to disturbances using approved de-escalation and security procedures.
  • Performed escort duties for medical, court, and recreation movements.
  • Completed shift reports with accurate observations and compliance details.
  • Communicated effectively with staff to support orderly correctional operations.
  • Managed high-risk situations with professionalism and composure, ensuring the safety of all involved parties.
  • Searched cells of inmates to identify and confiscate contraband and other prohibited items.
  • Maintained inmate safety through vigilant monitoring of behavior and swift intervention during conflicts.
  • Reduced instances of contraband by thoroughly searching inmates, cells, and common areas.

911 Dispatcher

2 Years 2 Months
Lackawanna County | 03.2023 - 05.2025
  • Dispatched emergency services using CAD, radio systems, and call prioritization protocols.
  • Collected critical caller information and maintained calm, accurate communication during high-pressure incidents.
  • Monitored multiple radio channels to coordinate police, fire, and EMS response.
  • Entered and updated incident records with precise details for ongoing field operations.
  • Verified location, nature of emergency, and required resources to support timely deployment.
  • Followed emergency dispatch procedures, county protocols, and confidentiality requirements.
  • Resolved call transfers, service interruptions, and information gaps with clear, efficient communication.
  • Monitored Police and Fire radios to provide assistance to responding personnel.
  • Supported seamless coordination between callers, field units, and public safety partners.

Server/Bartender

1 Year 4 Months
The Railyard | 11.2021 - 03.2023
  • Delivered attentive table service while maintaining accurate order flow and guest satisfaction.
  • Mixed cocktails and prepared beverages consistently with house recipes and bar standards.
  • Processed cash, card, and POS transactions with accuracy during high-volume service.
  • Coordinated with kitchen and support staff to ensure timely food and drink delivery.
  • Resolved guest concerns promptly, preserving positive experiences and repeat business.
  • Maintained safe, sanitary work areas while following alcohol service and compliance guidelines.

Education

High School Diploma

James M Coughlin High School | Wilkes-Barre, PA | 06.2017

Skills

First aid training
Emergency response
De-escalation techniques
Conflict resolution skills
Policy enforcement
Safety and security enforcement
Self-defense tactics
Search and seizure procedures
Contraband seizure
Facility security
Stress tolerance
Weapons training
Prisoner transport
Cultural sensitivity

Timeline

Correctional Officer

SCI Mahanoy
06.2025 - CurrentRead More

911 Dispatcher

Lackawanna County
03.2023 - 05.2025Read More

Server/Bartender

The Railyard
11.2021 - 03.2023Read More

James M Coughlin High School

High School Diploma
Read More
Cross Hunt