Crystal Adams
Willow Street
Summary
Dedicated and empathetic Medical Assistant offering experience in direct patient care and medical office management experience. Committed to obtaining the highest level of patient satisfaction. Dedicated to complying with the regulatory and practice standards. Cultivates trust and rapport with patients through excellent communication and interpersonal skills.
Overview
1
1
year of post-secondary education
2027
2027
years of professional experience
Work History
Registered Medical Assistant
UPMC HIGHLANDS Family Practice
Lancaster
04.2021 - Current
- Assisted physicians with patient examinations and procedures.
- Managed patient scheduling and appointment coordination effectively.
- Conducted vital sign assessments and documented patient histories accurately.
- Prepared examination rooms and ensured proper medical supplies availability.
- Processed laboratory specimens and maintained accurate records for testing.
- Collaborated with healthcare team to improve patient care processes consistently.
- Maintained confidentiality of patient information in compliance with regulations.
- Maintained clinical records according to HIPAA regulations.
- Assisted physicians in exams, treatments, and procedures.
- Managed incoming calls, addressed inquiries, and coordinated follow-up visits.
- Relayed messages from patients to physicians about concerns, condition updates or refill requests to facilitate treatment.
- Participated in team meetings to improve workflows and contribute to improving patient population outcomes.
- Changed dressings on wounds to prevent infection and check for healing.
- Arranged patients in optimal positions for examinations to ensure safety. properly during examination or treatment for comfort and safety.
Registered Medical Assistant
UPMC Manheim Pike Primary Care
Lancaster
05.2019 - 04.2021
- Assisted physicians in exams, treatments, and procedures.
- Assisted physicians with patient examinations and procedures.
- Conducted vital sign assessments and documented patient histories accurately.
- Performed patient assessments, including vital signs and medical history documentation.
- Measured vital signs and took medical histories to prepare patients for examination.
- Educated patients about medications, procedures and physician's instructions.
- Managed patient scheduling and appointment coordination effectively.
- Answered incoming calls, responded to inquiries, and scheduled follow-up visits as needed.
- Prepared treatment rooms for patients by cleaning surfaces and restocking supplies.
- Collected specimens for laboratory testing according to accepted standards.
- Verified insurance coverage and processed payments from patients.
Registered Medical Assistant
UPMC Mastropietro and Associates
Lancaster
09.2012 - 05.2019
- Assisted in patient intake and registration processes.
- Supported physicians during patient examinations and procedures.
- Administered vaccinations and performed basic clinical procedures.
- Maintained clinical records according to HIPAA regulations.
- Led patients to exam rooms, answered general questions and prepared patients for physician by explaining process.
Adult Day Program Assistant
Lancaster Regional Medical Center
Lancaster
04.2007 - 08.2012
- Assisted staff in implementing daily activity schedules for participants.
- Coordinated transportation logistics for individuals attending program activities.
- Facilitated group discussions to encourage social interaction among participants.
Clinical Associate 1
Lancaster Regional Medical Center
Lampeter
10.2005 - 04.2007
- Assisted healthcare providers in delivering quality patient care and support.
- Educated patients on treatment plans and answered their questions effectively.
- Conducted preliminary assessments to gather vital information from patients.
Medical Assistant
Physician Alliance General Internal Medicine
Lancaster
- Assisted with patient examinations and documented medical histories.
- Scheduled patient appointments and managed office communications efficiently.
- Prepared examination rooms and ensured necessary supplies were available.
Education
Registered Medical Assistant - Registered Medical Assistant
American Medical Technologist
02.2015 - 02.2015
Medical Assistant Diploma - Medical Assistant
Berks Technical Institute
Wyomissing , PA 08.2001 - 09.2002
Lampeter-Strasburg Hogh School
Lampeter, PASkills
- Vital sign assessment
- Vital signs measurement
- Patient care coordination
- Specimen collection
- Phlebotomy techniques
- Specimen processing
- Medication administration
- Wound care assistance
- Immunization administration
- First aid and CPR
- Clinical documentation
- Electronic medical records
- Electronic health records management
- HIPAA compliance
- Minor surgical assistance
- Electrocardiography (EKG)
- Patient education
- Medical office administration
- Safety Liaison
- Vaccine Backup Coordinator
- Assist with Medical Administration Roles
- Effective communication
- Team collaboration
- Attention to detail
Timeline
Registered Medical Assistant
UPMC HIGHLANDS Family Practice
04.2021 - Current
Registered Medical Assistant
UPMC Manheim Pike Primary Care
05.2019 - 04.2021
Registered Medical Assistant - Registered Medical Assistant
American Medical Technologist
02.2015 - 02.2015
Registered Medical Assistant
UPMC Mastropietro and Associates
09.2012 - 05.2019
Adult Day Program Assistant
Lancaster Regional Medical Center
04.2007 - 08.2012
Clinical Associate 1
Lancaster Regional Medical Center
10.2005 - 04.2007
Medical Assistant Diploma - Medical Assistant
Berks Technical Institute
08.2001 - 09.2002
Medical Assistant
Physician Alliance General Internal Medicine
Lampeter-Strasburg Hogh School