Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Bidlack

Towanda

Summary


Driven and resourceful administrative professional with 10+ years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments.


Overview

11
11
years of professional experience

Work History

Personal Care Aide

Towanda Memorial Hospital
10.2024 - Current
  • Assisted clients with daily living activities, ensuring comfort and safety.
  • Developed positive relationships with clients to enhance emotional well-being.
  • Monitored and documented client health status, reporting changes promptly.
  • Administered medication as directed, maintaining compliance with care plans.
  • Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
  • Recognized and reported abnormalities or changes in patients' health status to case manager.
  • Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Improved client satisfaction by providing personalized care and attention to their specific needs.
  • Expertly managed emergency situations that arose during care provision, remaining calm under pressure while executing necessary protocols.
  • Maintained clean, safe, and well-organized patient environment.
  • Documented vitals, behaviors, and medications in client medical records.
  • Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
  • Managed medication administration according to prescribed schedules, ensuring proper dosage and adherence to instructions.
  • Monitored client vital signs, administered medications, and tracked behaviors to keep healthcare supervisor well-informed.
  • Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
  • Built strong relationships with clients to deliver emotional support and companionship.
  • Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
  • Laundered items, changed sheets and made bed to keep patients' bedroom clean.
  • Replaced bandages, dressings, and binders to care for wounds and encourage healing.

Housekeeper

Towanda Memorial Hospital
10.2023 - Current
  • Executed deep cleaning tasks for common areas following established protocols.
  • Assisted in inventory management by restocking cleaning supplies as needed.
  • Collaborated with team members to optimize workflow and ensure timely room turnovers.
  • Implemented safety measures while using cleaning equipment and chemicals effectively.
  • Trained new staff on cleaning procedures and best practices to maintain quality standards.
  • Disinfected and mopped bathrooms to keep facilities sanitary and clean.
  • Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
  • Maintained a spotless environment for guests through diligent daily housekeeping tasks.
  • Used chemicals by following safety protocols and procedures to avoid burns and injuries.
  • Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
  • Disposed of trash and recyclables each day to avoid waste buildup.
  • Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
  • Dusted picture frames and wall hangings with cloth.
  • Adhered to professional house cleaning checklist.
  • Verified cleanliness and organization of storage areas and carts.
  • Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
  • Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
  • Scrubbed floors with special cleaners and equipment to achieve deep clean.

Secretary

Strope's Tax Service
04.2014 - Current
  • Managed scheduling and calendar coordination for executive team, ensuring efficient time management.
  • Developed and maintained filing systems, enhancing document retrieval efficiency and organization.
  • Drafted correspondence and internal communications, maintaining professionalism and accuracy in messaging.
  • Assisted in preparing meeting agendas and materials, promoting effective communication among stakeholders.
  • Tracked office supplies inventory, facilitating timely reordering to support smooth operations.
  • Implemented process improvements for administrative tasks, increasing overall workflow efficiency.
  • Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
  • Answered multi-line phone system and enthusiastically greeted callers.
  • Maintained daily report documents, memos and invoices.
  • Scheduled appointments and conducted follow-up calls to clients.
  • Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
  • Entered data into system and updated customer contacts with information to keep records current.
  • Managed executive calendars, scheduling appointments and meetings to optimize time management.
  • Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
  • Managed filing system, entered data and completed other clerical tasks.

Family Service Counselor

Seyler Associates
06.2025 - 09.2025
  • Assisted families in navigating service options and resources.
  • Provided empathetic support during difficult decision-making processes.
  • Learned and utilized various software systems for case management.
  • Maintained accurate records of family interactions and service referrals.
  • Engaged in active listening to understand family needs effectively.
  • Developed resource materials to assist families in accessing services easily.
  • Assisted with advanced arrangements for individuals and couples.
  • Helped clients select caskets, markers and memorial options.
  • Supported families on day of interment to resolve any problems and answer questions.

Education

High School Diploma -

Seminole High School
Sanford, FL
06-1994

Skills

  • Compassionate caregiving
  • Housekeeping tasks
  • Patient care
  • Vital signs monitoring
  • Emotional support

Timeline

Family Service Counselor

Seyler Associates
06.2025 - 09.2025

Personal Care Aide

Towanda Memorial Hospital
10.2024 - Current

Housekeeper

Towanda Memorial Hospital
10.2023 - Current

Secretary

Strope's Tax Service
04.2014 - Current

High School Diploma -

Seminole High School

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Crystal Bidlack