Crystal Bidlack
Towanda
Summary
Detail-oriented administrative professional with over 10 years of experience in supporting high-level executives. Expertise in managing high-volume tasks while optimizing workflow and ensuring client satisfaction through effective communication and personalized care.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Housekeeper
Towanda Memorial Hospital
10.2023 - Current
- Maintained a spotless environment for guests through diligent daily housekeeping tasks.
- Executed deep cleaning tasks for common areas following established protocols.
- Coordinated with team members to streamline workflow and achieve timely room turnovers.
- Managed inventory by restocking cleaning supplies to ensure readiness for daily tasks.
- Trained new staff on cleaning procedures and best practices to maintain quality standards.
- Disinfected and mopped bathrooms to keep facilities sanitary and clean.
- Vacuumed rugs and carpeted areas in offices, lobbies, and corridors.
- Applied safety measures while using cleaning equipment and chemicals to maintain a safe work environment.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Hand-dusted and wiped down office furniture, fixtures, and window sills to keep areas clean and comfortable.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Maintained cleanliness of picture frames and wall hangings to enhance overall appearance of the space.
- Adhered to professional house cleaning checklist.
- Verified cleanliness and organization of storage areas and carts.
- Improved overall cleanliness ratings by implementing new cleaning techniques and products as needed.
- Reduced the need for deep cleanings by consistently addressing minor maintenance issues.
- Scrubbed floors with special cleaners and equipment to achieve deep clean.
Secretary
Strope's Tax Service
04.2014 - Current
- Coordinated scheduling and calendar management for executive team, optimizing time usage and meeting prioritization.
- Managed executive calendars, scheduling appointments and meetings to optimize time management.
- Scheduled appointments and conducted follow-up calls to clients.
- Facilitated communication by promptly answering calls and welcoming callers warmly.
- Drafted correspondence and internal communications, maintaining professionalism and accuracy in messaging.
- Prepared professional correspondence, including memos, letters, and emails, ensuring accuracy and timeliness.
- Assisted in preparing meeting agendas and materials, promoting effective communication among stakeholders.
- Streamlined administrative processes, enhancing workflow and reducing turnaround time for tasks.
- Developed and maintained filing systems, enhancing document retrieval efficiency and organization.
- Streamlined office operations by managing filing systems and completing administrative tasks.
- Monitored office supplies inventory, ensuring timely reordering to maintain uninterrupted office operations.
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Ensured accurate documentation by maintaining and updating daily reports and invoices.
- Entered data into system and updated customer contacts with information to keep records current.
- Supported colleagues in various tasks and projects to foster a collaborative work environment.
Personal Care Aide
Towanda Memorial Hospital
10.2024 - 01.2026
- Assisted clients with daily living activities, ensuring comfort and safety.
- Cultivated trusting relationships with clients, enhancing their emotional well-being.
- Monitored and documented client health status, reporting changes promptly.
- Administered medication according to care plans, ensuring proper dosages were followed.
- Maintained a safe and clean environment for clients, reducing health risks and promoting overall wellbeing.
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Assisted patients with bathing, grooming, dressing, and oral hygiene care both in private residences and facilities.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Enhanced client satisfaction through tailored care and attentive support.
- Expertly managed emergency situations that arose during care provision, remaining calm under pressure while executing necessary protocols.
- Maintained a clean, safe, and organized patient environment to promote comfort.
- Documented vitals, behaviors, and medications in client medical records.
- Turned and positioned bedbound patients to prevent bedsores and maintain comfort levels.
- Managed medication administration according to prescribed schedules, ensuring proper dosage and adherence to instructions.
- Monitored vital signs, administered medications, and documented behaviors to ensure timely updates for healthcare supervisor.
- Recorded temperature, blood pressure, pulse, or respiration rate as directed by medical or nursing staff.
- Built strong relationships with clients to deliver emotional support and companionship.
- Changed dressings, bandages, and binders to maintain proper healing and sanitary measures.
- Laundered linens and changed sheets to maintain cleanliness in patient bedrooms.
- Replaced bandages, dressings, and binders to care for wounds and encourage healing.
Family Service Counselor
Seyler Associates
06.2025 - 09.2025
- Delivered empathetic support during critical decision-making processes to alleviate family stress.
- Guided families in navigating service options and resources to ensure informed decisions.
- Engaged in active listening to understand family needs effectively.
- Facilitated advanced arrangements for individuals and couples to ensure seamless services.
- Guided clients in selecting caskets, markers, and memorial options to honor loved ones.
- Supported families on day of interment to resolve any problems and answer questions.
- Developed resource materials to assist families in accessing services easily.
- Kept precise records of family interactions and service referrals to enhance service continuity.
- Trained on multiple software systems to enhance case management efficiency.
Education
High School Diploma -
Seminole High School
Sanford, FL06-1994
Skills
- Scheduling coordination
- Data entry
- Document management
- Inventory tracking
- Effective communication
- File systems management
- Confidentiality
- Appointment coordination
- Office supply inventory
- HIPAA compliance
- Office correspondence
- Schedule management
- Supply ordering
- Phone etiquette
- Phone reception
- Multi-line phone systems
- QuickBooks expertise
Certification
Licensed PA Notary Public
Timeline
Family Service Counselor
Seyler Associates
06.2025 - 09.2025
Personal Care Aide
Towanda Memorial Hospital
10.2024 - 01.2026
Housekeeper
Towanda Memorial Hospital
10.2023 - Current
Secretary
Strope's Tax Service
04.2014 - Current
High School Diploma -
Seminole High School