Crystal Burgen
Macungie
Summary
Dynamic Shift Manager at McDonald's with a proven track record in employee training and exceptional customer service. Skilled in cash handling and decision-making, I enhanced team performance through effective delegation and mentoring. Committed to resolving customer issues promptly, ensuring satisfaction while maintaining high operational standards.
Experienced with team supervision, conflict resolution, and operational oversight. Utilizes leadership and problem-solving skills to maintain smooth operations. Track record of fostering teamwork and enhancing productivity.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Shift Manager
McDonald's
02.2015 - Current
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Trained and mentored new employees to maximize team performance.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Kept employees operating productively and working on task to meet business and customer needs.
Crew
McDonald's
02.2015 - Current
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
Education
High School Diploma -
Emmaus High School
Emmaus, PA06-2009
Skills
- Cash handling
- Decision-making
- Customer service focus
- Employee training
- Accurate money handling
Certification
- Food Safety Modernization Act Certification – Food and Drug Administration, or accredited third parties.
Timeline
Shift Manager
McDonald's
02.2015 - Current
Crew
McDonald's
02.2015 - Current
High School Diploma -
Emmaus High School
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