Crystal Diehl
Wilmore ,Pennsylvania
Summary
Dynamic Ops Team Member with a proven track record at Sheetz Distribution Services, excelling in teamwork and problem-solving. Demonstrated expertise in equipment operation and maintaining workplace safety, consistently achieving production targets while fostering a positive work environment. Committed to enhancing efficiency and quality through clear communication and attention to detail.
Overview
2027
2027
years of professional experience
Work History
Ops Team Member
Sheetz Distribution Services
Claysburg, PA
- Assisted in daily operations, ensuring efficient product flow within distribution center.
- Operated forklifts and pallet jacks to handle inventory with precision and safety.
- Maintained cleanliness and organization of work areas to promote safety and efficiency.
- Collaborated with team members to meet production targets consistently.
- Monitored inventory levels, reporting discrepancies to management for resolution.
- Participated in training sessions, enhancing knowledge of safety protocols and operational procedures.
- Supported quality control measures, inspecting products for defects before shipment.
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
- Maintained productive, efficient approach to all tasks.
- Contributed to a positive work environment by consistently demonstrating professionalism, adaptability, and strong interpersonal skills.
Package Handler
Fed Ex Ground
11.2024 - Current
- Operated conveyor systems to efficiently move packages within the facility.
- Sorted and organized packages by size, destination, and priority for streamlined processing.
- Assisted in maintaining a clean and safe work environment according to safety protocols.
- Collaborated with team members to meet daily package handling goals and deadlines.
- Followed safety regulations to maintain safe work environment.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Used hand-held scanners and physical logs to accurately track item movements.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Maximized space utilization within trucks through effective stacking and arranging of packages, minimizing shipment delays.
Recovery Advocate Supervisor
St Joseph Institute
Port Matilda, PA
04.2019 - 10.2022
- Provided support to individuals navigating recovery pathways and accessing resources.
- Facilitated group sessions to promote peer engagement and shared experiences.
- Assisted clients in developing personalized recovery plans aligned with individual goals.
- Educated clients on coping strategies and tools for long-term success in recovery.
- Advocated for client needs within treatment settings to improve service delivery.
- Contributed to program development by staying informed on industry best practices and incorporating evidence-based approaches into treatment planning.
- Led group therapy sessions, fostering a supportive community atmosphere for shared growth and healing.
- Educated patients on coping strategies and resources, empowering them to take control of their recovery journey.
- Promoted a safe environment for patients by enforcing facility policies and addressing any potential risks or challenges.
- Assisted patients in developing relapse prevention plans, equipping them with the tools needed to maintain long-term sobriety.
- Maintained client confidentiality and adhered to HIPAA guidelines.
- Administered random toxicity and breathalyzer tests to assess adherence to recovery plans.
- Tracked client participation in treatment services to identify attendance issues.
- Collaborated with maintenance staff to repair equipment and maintain performance levels without sacrificing operational efficiency.
Recovery Advocate
St Joseph Institute
Port Matilda, PA
04.2017 - 04.2019
- Assisted clients in identifying personal recovery goals and developing actionable plans.
- Facilitated support groups, promoting open communication and peer support among participants.
- Documented client progress and maintained accurate records in compliance with organizational standards.
- Collaborated with multidisciplinary teams to ensure holistic care for clients in recovery programs.
- Conducted intake assessments to evaluate client needs and determine appropriate service referrals.
- Provided crisis intervention support, de-escalating situations and ensuring client safety during emergencies.
- Educated clients on coping strategies, relapse prevention techniques, and available community resources.
- Developed strong rapport with patients, establishing trust and promoting open communication throughout treatment.
- Provided crisis intervention when necessary, calmly deescalating situations while prioritizing patient safety.
- Organized recreational activities for residents that promoted social interaction and overall wellbeing during the recovery process.
Cook
St Joseph Institute
Port Matilda, PA
01.2015 - 04.2017
- Prepared and cooked meals following standardized recipes to ensure quality and taste consistency.
- Maintained cleanliness and organization of kitchen workspace, adhering to food safety regulations.
- Assisted in inventory management by monitoring stock levels and notifying supervisors of shortages.
- Collaborated with team members to streamline meal preparation processes for efficiency.
- Developed daily menus in alignment with dietary restrictions and resident preferences.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Demonstrated strong multitasking skills, managing multiple orders simultaneously without sacrificing quality or presentation.
- Prepared food items in compliance with recipes and portioning control guidelines.
- Checked for quality, kept track of old and new items and rotated stock to confirm freshness of food and ingredients.
- Changed and sanitized cutting boards, benches, and surfaces between tasks to avoid cross-contamination.
- Enhanced teamwork within the kitchen staff by fostering a collaborative environment focused on meeting high standards of quality and efficiency.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Tasted, smelled, and pierced food with fork to verify sufficient cooking.
- Improved menu offerings, incorporating seasonal ingredients and innovative cooking methods.
- Collaborated with management team to develop new menu items.
- Maintained high standards of hygiene and cleanliness, ensuring safe dining environment.
- Enhanced kitchen efficiency by streamlining prep work processes.
Cook's Assistant
Presbyterian Home
Hollidaysburg, PA
03.2012 - 03.2015
Para Professional
Hollidaysburg School District
Hollidaysburg, PA
03.2007 - 03.2013
- Assisted teachers in implementing individualized education plans for students with diverse learning needs.
- Supported classroom management by facilitating engaging activities and maintaining a positive learning environment.
- Adapted instructional materials to meet the specific needs of students, enhancing their understanding of concepts.
- Provided one-on-one support to students during lessons, fostering confidence and encouraging participation.
- Contributed to creating a safe and inclusive classroom atmosphere through proactive conflict resolution techniques.
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supervised students during non-instructional periods such as lunch, recess, or field trips, ensuring safety at all times.
- Enhanced student support by delivering one-on-one and small group assistance in various subjects.
- Supported special education teachers in implementing accommodations and modifications for students with diverse learning needs.
- Implemented behavior management techniques effectively to maintain a structured learning environment conducive to student success.
- Promoted a respectful classroom culture by modeling appropriate behavior and reinforcing positive interactions among peers.
- Assisted in the administration of standardized testing, ensuring accurate assessment of student performance levels.
- Provided one-on-one support to students with special needs, fostering supportive learning environment.
Education
High School Diploma - General Studies
AAHS
Altoona, PA06.1996
Skills
Customer service
Positive attitude
Teamwork and collaboration
Problem-solving
Attention to detail
Clear communication
Collaboration and teamwork
Following instructions
Flexible schedule
Cleaning
Leadership qualities
Workplace safety
Money handling
Computer skills
Heavy lifting
Organizing work stations
Equipment operation
Staff education and training
Timeline
Package Handler
Fed Ex Ground
11.2024 - Current
Recovery Advocate Supervisor
St Joseph Institute
04.2019 - 10.2022
Recovery Advocate
St Joseph Institute
04.2017 - 04.2019
Cook
St Joseph Institute
01.2015 - 04.2017
Cook's Assistant
Presbyterian Home
03.2012 - 03.2015
Para Professional
Hollidaysburg School District
03.2007 - 03.2013
Ops Team Member
Sheetz Distribution Services
High School Diploma - General Studies
AAHS