Summary
Overview
Work History
Education
Skills
Timeline
Generic

Crystal Fair

Harrisburg

Summary

Dynamic Property Manager with a proven track record at Desouza Brown, excelling in tenant relations and conflict resolution. Skilled in financial budgeting and property marketing, I enhanced resident satisfaction and streamlined operations, ensuring compliance with Pennsylvania real estate laws. Committed to fostering positive landlord-tenant relationships while optimizing property management software for efficiency.

Overview

10
10
years of professional experience

Work History

Property Manager

Desouza Brown
03.2016 - Current
  • Assisted in tenant communication and conflict resolution to enhance resident satisfaction.
  • Supported property maintenance coordination to ensure timely repairs and upkeep.
  • Learned property management software for efficient record-keeping and reporting.
  • Observed leasing processes, contributing to tenant screening and onboarding practices.
  • Collaborated with vendors to schedule routine services and inspections effectively.
  • Gained knowledge of lease agreements and property regulations for compliance assurance.
  • Participated in marketing initiatives to attract potential tenants through online platforms.
  • Provided administrative support in organizing documentation for property transactions and renewals.
  • Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
  • Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
  • Completed final move-out walk-throughs with tenants to identify required repairs.
  • Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
  • Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
  • Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
  • Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
  • Followed up on delinquent tenants and coordinated collection procedures.
  • Maintained original leases and renewal documents in digital and hardcopy format for property management office.
  • Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
  • Introduced prospective tenants to types of units available and performed tours of premises.
  • Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
  • Planned special events such as lotteries, dedications and project tours.
  • Developed annual operating budgets and forecasts, as well as sales and marketing plans.
  • Implemented and enforced policies and procedures to maintain properties to highest standards.
  • Communicated effectively with owners, residents, and on-site associates.
  • Kept properties in compliance with local, state, and federal regulations.
  • Conducted regular inspections of both interior and exterior of properties for damage.
  • Optimized property management software usage, enhancing operational efficiency.

Education

Associate of Arts - Liberal Arts

Baltimore City Community College
Baltimore, MD
05.2005

Skills

  • Property management
  • Payment collection
  • Property inspections
  • Customer service-focused
  • Rent collection
  • Lease renewals
  • Exceptional oral and written communication skills
  • Staff management
  • Tenant relations
  • Eviction procedures
  • Occupancy management
  • Administrative support
  • Fair housing mandates
  • Tenant and eviction laws
  • Multi-family property management
  • Financial budgeting and reporting
  • Property accountability
  • Database management
  • Business development
  • Knowledge of pennsylvania real estate laws
  • Debt control
  • Decision-making
  • Social media engagement
  • Property marketing
  • Budget preparation

Timeline

Property Manager

Desouza Brown
03.2016 - Current

Associate of Arts - Liberal Arts

Baltimore City Community College
Crystal Fair