Crystal Fair
Harrisburg
Summary
Dynamic Property Manager with a proven track record at Desouza Brown, excelling in tenant relations and conflict resolution. Skilled in financial budgeting and property marketing, I enhanced resident satisfaction and streamlined operations, ensuring compliance with Pennsylvania real estate laws. Committed to fostering positive landlord-tenant relationships while optimizing property management software for efficiency.
Overview
10
10
years of professional experience
Work History
Property Manager
Desouza Brown
03.2016 - Current
- Assisted in tenant communication and conflict resolution to enhance resident satisfaction.
- Supported property maintenance coordination to ensure timely repairs and upkeep.
- Learned property management software for efficient record-keeping and reporting.
- Observed leasing processes, contributing to tenant screening and onboarding practices.
- Collaborated with vendors to schedule routine services and inspections effectively.
- Gained knowledge of lease agreements and property regulations for compliance assurance.
- Participated in marketing initiatives to attract potential tenants through online platforms.
- Provided administrative support in organizing documentation for property transactions and renewals.
- Handled tenant complaints promptly and appropriately, calling in repairmen, and other support services.
- Maintained positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
- Completed final move-out walk-throughs with tenants to identify required repairs.
- Conducted regular property inspections, identifying areas for improvement and proactively addressing potential safety hazards.
- Oversaw lease agreements from inception to termination, ensuring compliance with local regulations and protecting the interests of both landlords and tenants.
- Enhanced tenant satisfaction by promptly addressing concerns and resolving issues in a timely manner.
- Coordinated with maintenance staff to ensure timely completion of repairs, minimizing downtime for tenants and maintaining property aesthetics.
- Followed up on delinquent tenants and coordinated collection procedures.
- Maintained original leases and renewal documents in digital and hardcopy format for property management office.
- Managed multiple properties simultaneously, coordinating efficient allocation of resources and streamlining communication channels to maintain high levels of operational excellence.
- Introduced prospective tenants to types of units available and performed tours of premises.
- Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Planned special events such as lotteries, dedications and project tours.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Implemented and enforced policies and procedures to maintain properties to highest standards.
- Communicated effectively with owners, residents, and on-site associates.
- Kept properties in compliance with local, state, and federal regulations.
- Conducted regular inspections of both interior and exterior of properties for damage.
- Optimized property management software usage, enhancing operational efficiency.
Education
Associate of Arts - Liberal Arts
Baltimore City Community College
Baltimore, MD05.2005
Skills
- Property management
- Payment collection
- Property inspections
- Customer service-focused
- Rent collection
- Lease renewals
- Exceptional oral and written communication skills
- Staff management
- Tenant relations
- Eviction procedures
- Occupancy management
- Administrative support
- Fair housing mandates
- Tenant and eviction laws
- Multi-family property management
- Financial budgeting and reporting
- Property accountability
- Database management
- Business development
- Knowledge of pennsylvania real estate laws
- Debt control
- Decision-making
- Social media engagement
- Property marketing
- Budget preparation
Timeline
Property Manager
Desouza Brown
03.2016 - Current
Associate of Arts - Liberal Arts
Baltimore City Community College