Crystal Givner
Penn Hills,Pa
Summary
Results-driven banking professional with strong sales expertise and a customer service-oriented approach. Skilled in educating clients on financial products and identifying cross-selling opportunities to drive business growth.
Overview
26
26
years of professional experience
Work History
Relationship Banker
Bank of America
11.2024 - Current
- Educated customers on financial products and services to support informed decision-making.
- Processed loan applications and documentation, ensuring compliance with bank policies.
- Identified opportunities for cross-selling banking services to meet client needs effectively.
- Participated in training sessions to enhance product knowledge and sales techniques.
- Facilitated customer transactions, including deposits, withdrawals and transfers.
- Assisted clients with account inquiries and transactions, enhancing customer satisfaction.
CYF Caseworker
Allegheny County Department of Human Services
01.2021 - 09.2023
- Conducted comprehensive assessments to determine client eligibility for services and resources.
- Developed individualized service plans to address clients' specific needs and goals.
- Coordinated with community organizations to facilitate access to support services for clients.
- Monitored progress of cases, adjusting plans as necessary to ensure client success.
- Established trusting relationships with clients, fostering open communication and rapport building.
- Conducted comprehensive assessments to determine client needs and eligibility for services.
Child Development Specialist
The Bradley Center
03.2019 - 08.2023
- Facilitated individual and group activities to promote developmental skills in children.
- Collaborated with multidisciplinary teams to assess children's needs and develop tailored intervention plans.
- Conducted regular observations and evaluations to monitor progress and adjust strategies accordingly.
- Developed age-appropriate curricula that aligned with child development principles and best practices.
Apartment Leasing Agent
Allegheny Housing Rehabilitation
05.2015 - 01.2018
- Facilitated lease signings and tenant onboarding processes for new residents.
- Managed property listings across multiple online platforms to attract prospective tenants.
- Conducted property tours, showcasing amenities and features to potential renters.
- Resolved tenant inquiries and issues promptly, ensuring high levels of satisfaction.
- Managed move-in and move-out processes efficiently, minimizing vacancies by coordinating unit turnovers quickly and effectively.
- Collected monthly rent payments and other fees, always properly recording, and processing money.
Assistant Teacher/ District Liason
Wilkinsburg School District
06.2000 - 06.2014
- Supported classroom activities by preparing instructional materials and resources for diverse learning environments.
- Assisted lead teacher in implementing lesson plans and adapting strategies for individual student needs.
- Facilitated small group discussions to enhance student comprehension and engagement in subject matter.
- Monitored student progress, providing constructive feedback to encourage academic growth and self-confidence.
- Led initiatives to integrate technology into lessons, enhancing interactivity and student participation in the classroom.
- Coordinated communication between parents and teachers to ensure alignment on student development and performance goals.
Education
Bachelor of Science - Human Resources
Geneva College
Pittsburgh, PA05-2019
Skills
- Cash handling
- Customer Service-oriented
- Relationship building and management
- Sales expertise
- Highly effective communication
- Client advocacy
- Case information confidentiality
- Computer skills
- Positive attitude
- Parent-teacher collaboration
- Lesson planning
- Classroom management
Timeline
Relationship Banker
Bank of America
11.2024 - Current
CYF Caseworker
Allegheny County Department of Human Services
01.2021 - 09.2023
Child Development Specialist
The Bradley Center
03.2019 - 08.2023
Apartment Leasing Agent
Allegheny Housing Rehabilitation
05.2015 - 01.2018
Assistant Teacher/ District Liason
Wilkinsburg School District
06.2000 - 06.2014
Bachelor of Science - Human Resources
Geneva College