Crystal Howton
Weatherly
Summary
Detail-oriented Human Resources Specialist experienced in HR operations within healthcare. Skilled in managing confidential employee information, facilitating employee relations, and ensuring compliance with policies and regulations. Recognized for accuracy and discretion, effectively partnering with management to enhance workplace dynamics.
Overview
22
22
years of professional experience
Work History
Human Resources Specialist
Lehigh Valley Health Network
Hazleton
10.2017 - Current
- Maintain HR databases for accurate record-keeping and reporting.
- Safeguarded sensitive HR information to maintain employee confidentiality and protect operations.
- Coordinated benefits administration activities, including enrollments, changes, terminations, and transfers.
- Managed absence plans and ensured compliance through data validation and reporting.
- Conducted orientations for new employees to facilitate smooth onboarding processes. PM Connections
- Processed FMLA claims and STD claims through full-cycle management.
- Performed employment verifications to confirm candidate information.
- Ordered office supplies and reconciled credit card statements for efficient operational support.
Business Office Assistant
Lehigh Valley Physicians Group
Hazleton
03.2015 - 09.2017
- Counted and reconciled petty cash log to support accounting department.
- Monitored inventory levels of office supplies and placed orders.
- Received and sorted incoming mail and delivered to applicable co-workers.
- Performed general office duties such as filing, photocopying, faxing and scanning documents.
- Reconciled discrepancies between accounting records and bank statement balances monthly.
- Led orientation programs for new hires at LVPG-H to promote effective integration into the team.
Medical Secretary
Stephen N. Shoemaker, DO (internal Medicine)
Hazleton
11.2012 - 03.2015
- Managed patient scheduling and appointment confirmations for a busy internal medicine practice.
- Maintained accurate medical records and updated electronic health systems regularly.
- Processed incoming correspondence and routed messages to appropriate staff members to facilitate timely communication.
- Handled billing inquiries and verified insurance for patient accounts, ensuring accuracy and prompt resolution.
- Prepared patient charts for physicians prior to appointments, including updating existing information.
- Assisted with patient check-in and check-out, ensuring all necessary forms were completed accurately to enhance patient experience.
Medical Secretary
Alliance Medical Group (Cardiology Associates)
Hazleton
02.2006 - 11.2012
- Coordinated patient scheduling and appointment confirmations to optimize workflow in a busy cardiology practice.
- Assisted with patient intake by gathering medical histories and insurance information.
- Streamlined processing of incoming correspondence and routed messages to appropriate staff members, enhancing communication efficiency.
- Answered incoming calls in a professional manner and directed them to the appropriate personnel.
- Facilitated patient check-in and check-out, ensuring accuracy in all necessary forms to maintain compliance and improve patient experience.
Medical/Surgical Receptionist
ENT Surgical Associates
Hazleton
06.2004 - 02.2006
- Scheduled and confirmed appointments and surgeries to optimize patient scheduling.
- Coordinated patient appointments and managed flow to enhance service delivery.
- Processed insurance information and verified eligibility to ensure seamless patient access.
- Maintained patient records and ensured confidentiality compliance.
Education
Associate of Applied Science - Medical Office Assistant/Transcriptionist
Luzerne County Community College
Nanticoke, PA05-2004
Bachelor of Science - Business Administration
Southern New Hampshire University
Hooksett, NHSkills
- HR information systems (Workday, Lawson, Meditech, Onbase, Kronos)
- Benefits and Leave Administration (Leave Source)
- Workday Reporting and Data Validation
- Collective bargaining
- Microsoft Office Suite (Word certified)
- High attention to detail and data accuracy
- Collaborative teamwork
Timeline
Human Resources Specialist
Lehigh Valley Health Network
10.2017 - Current
Business Office Assistant
Lehigh Valley Physicians Group
03.2015 - 09.2017
Medical Secretary
Stephen N. Shoemaker, DO (internal Medicine)
11.2012 - 03.2015
Medical Secretary
Alliance Medical Group (Cardiology Associates)
02.2006 - 11.2012
Medical/Surgical Receptionist
ENT Surgical Associates
06.2004 - 02.2006
Associate of Applied Science - Medical Office Assistant/Transcriptionist
Luzerne County Community College
Bachelor of Science - Business Administration
Southern New Hampshire University