Crystal Johnston
Verona,PA
Summary
Dedicated healthcare professional with extensive experience in clinical and administrative roles, seeking to contribute to a dynamic team in the medical field. Proven skills in patient care, medical procedures, and electronic health records management ensure high standards of service delivery. Strong emphasis on teamwork and adaptability fosters a collaborative environment, while reliability in fast-paced settings enhances support for medical staff and patients. Committed to achieving exceptional outcomes and maintaining the highest quality of care.
Overview
2026
2026
years of professional experience
1
1
Certification
Work History
Medical Assistant, Level 2
UPMC Renaissance Family Practice
Penn Hills, PA
04.2024 - Current
- Teamwork
- Conduct school testing and evaluations, such as vision and hearing testing
- TB testing
- Athletic physicals
- EMR
- Phlebotomy
- Vitals
- EKG
- I Serve as the department super user for Epic Care
- Successfully completed the UPMC preceptor training and serve as a preceptor and mentor to newly hired team members.
- Point of Care testing
- Assisted healthcare providers with patient examinations, maintaining high levels of comfort and care throughout procedures.
- Managed electronic health records system, ensuring timely updates and compliance with privacy regulations.
- Educated patients on treatment plans and medication usage, enhancing understanding and adherence to instructions.
- Coordinated laboratory tests and imaging services, streamlining workflows for improved patient outcomes.
- Mentored junior staff in clinical procedures and office protocols, fostering a collaborative team environment.
- Implemented new patient management software, improving efficiency in scheduling and record-keeping processes.
- Developed training materials for onboarding new employees, standardizing practices across the medical office.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Aided in accurate diagnoses by performing laboratory tests and preparing specimens for analysis.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Assisted in the development of clinic policies and procedures to ensure compliance with industry standards and regulations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Empowered patients through education on self-management techniques for chronic conditions.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Assisted with billing and coding processes, ensuring accurate insurance claims and patient invoicing.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
- Improved clinical workflow with introduction of electronic health records system.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Increased efficiency in office by implementing digital filing system for patient records.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Taught patients about medications, procedures, and care plan instructions.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Oriented and trained new staff on proper procedures and policies.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- Measured patient pulse oximetry.
Medical Assistant
Golla ENT
Pittsburgh, PA
08.2021 - 04.2024
- Facilitated a positive patient environment by actively supporting the doctor during consultations. Optimized appointment scheduling and call triage processes to improve patient flow. Communicated test results effectively, enhancing patient understanding and satisfaction.
- Adapted quickly to fast-paced settings, maintaining productivity and team collaboration.
- Demonstrated ability to operate autonomously while contributing effectively within team settings.
- Guided junior staff in clinical procedures, promoting a culture of continuous learning and professional growth.
- Reduced wait times by swiftly processing insurance claims, verifying coverage, and obtaining pre-authorizations when necessary.
- Collaborated with interdisciplinary healthcare teams to provide coordinated care.
- Enhanced team communication by organizing regular staff meetings and sharing updates on patient care protocols.
- Streamlined patient check-in process, reducing administrative burden for medical staff.
- Facilitated patient education on treatment plans and medications, improving understanding and compliance.
- Collaborated with medical and administrative personnel to maintain patient-focused, engaging, and compassionate environment.
- Supported duties for diagnostic and technical treatment procedures, such as setting up and operating special medical equipment and apparatus.
- Collected pertinent data and calculations to aid physician in interpreting results.
- Implemented care and efficiency improvements to support and enhance office operations.
- Provided support during emergencies by administering first aid treatments under physician supervision until further assistance arrived.
- Contributed to reduction in patient readmission rates by providing thorough discharge instructions and follow-up care recommendations.
- Improved clinical workflow with introduction of electronic health records system.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Increased efficiency in office by implementing digital filing system for patient records.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Coordinated appointment scheduling and follow-ups, enhancing patient flow and satisfaction.
- Educated patients on treatment plans and medication instructions, improving adherence to care protocols.
- Collaborated with healthcare team to develop efficient workflows for patient care delivery.
- Implemented process improvements that streamlined administrative tasks, reducing wait times for patients.
- Led quality assurance initiatives to maintain high standards of care and ensure regulatory compliance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
Medical Assistant
UPMC-Dr Dunn
Pittsburgh, PA
2016 - 2017
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Empowered patients through education on self-management techniques for chronic conditions.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Collected and documented patient medical information such as blood pressure and weight.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Explained procedures to patients to reduce anxieties and increase patient cooperation.
- Assisted with routine checks and diagnostic testing by collecting and processing specimens.
- Measured patient pulse oximetry.
- Helped improve patient outcomes by educating and advising on relevant treatments and care.
Medical Assistant
UPMC - Golani Medical Practice
Pittsburgh, PA
2015 - 2016
- Assisted in patient intake and medical history documentation, ensuring accuracy and compliance with protocols.
- Coordinated appointment scheduling and follow-ups, enhancing patient flow and satisfaction.
- Administered vaccinations and performed routine lab tests, adhering to safety standards and best practices.
- Educated patients on treatment plans and medication instructions, improving adherence to care protocols.
- Collaborated with healthcare team to develop efficient workflows for patient care delivery.
- Implemented process improvements that streamlined administrative tasks, reducing wait times for patients.
- Led quality assurance initiatives to maintain high standards of care and ensure regulatory compliance.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
- Maintained a safe and clean clinical environment by adhering to infection control guidelines and disposing of biohazardous waste properly.
- Facilitated seamless patient care with thorough and accurate documentation of medical histories, vital signs, and medications.
- Ensured patient safety and comfort during examinations, effectively addressing concerns and answering questions.
- Kept medical supplies in sufficient stock by monitoring levels and submitting replenishment orders before depleted.
- Boosted patient satisfaction by providing compassionate care and promptly addressing needs during visits.
- Enhanced clinic efficiency by assisting physicians with routine procedures and diagnostic tests.
- Maintained strict adherence to infection control protocols by following proper sterilization techniques for medical equipment.
- Contributed to positive health outcomes by educating patients on preventative measures, treatment plans, and follow-up care instructions.
- Administered medications and injections as prescribed, adhering strictly to protocols for patient safety.
- Contributed to clean and safe clinic environment by adhering to sanitation protocols.
- Performed EKGs and other diagnostic tests, contributing to accurate and timely diagnoses.
- Improved patient satisfaction, efficiently managing appointment schedules and reducing wait times.
- Collaborated with healthcare professionals to develop care plans tailored to individual patient needs.
- Enhanced patient care by meticulously recording vital signs and updating patient records.
Medical Assistant
Renaissance Family Practice
Gibsonia, PA
01.2011 - 01.2015
- My job duties included accompanying the doctor in the room and promoting a friendly and efficient environment for patients, staff, and doctor. I assisted in various procedures along side the doctor. I also scheduled appointments, triaged phone calls, and discussed incoming test results with patients. I phoned in prescriptions to all pharmacies. I became well rounded in phlebotomy. Additionally I gave various injections. I ordered majority of the lab supplies needed for day to day duties.
- Measured patient spirometry.
- Conducted monthly and quarterly inventory of supplies using facility cost reporting records.
- Optimized appointment scheduling processes to minimize conflicts and maximize physician availability for patients.
- Updated inventory, expiration and vaccine logs to maintain current tracking documentation.
- UPMC PRECEPTOR-mentored junior staff in clinical procedures, fostering a culture of continuous learning and development.
- Improved clinical workflow with introduction of electronic health records system.
- Implemented patient education program on preventative care, enhancing community health awareness.
- Maintained inventory of medical supplies, ensuring availability for all procedures and treatments.
- Increased efficiency in office by implementing digital filing system for patient records.
- Conducted patient follow-up calls to monitor treatment progress and answer any questions.
- Taught patients about medications, procedures, and care plan instructions.
- Oriented and trained new staff on proper procedures and policies.
- Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments.
- Performed phlebotomy tasks efficiently while ensuring minimal discomfort for patients during blood collection procedures.
- Coordinated patient referrals to specialists or other healthcare providers as needed for comprehensive care management plans.
- Improved patient experiences by efficiently managing appointments and maintaining organized medical records.
- Streamlined office operations by managing inventory levels, ordering supplies, and organizing storage areas.
- Empowered patients through education on self-management techniques for chronic conditions.
- Supported patient well-being, providing empathetic care and addressing concerns with sensitivity.
- Facilitated positive patient experience, greeting patients warmly and providing clear directions within clinic.
- Assisted in minor surgical procedures, ensuring sterile environment and patient comfort.
- Conducted routine laboratory tests to assist in diagnosis and treatment of conditions.
- Answered telephone calls to offer office information, answer questions, and direct calls to staff.
- Obtained and documented patient medical history, vital signs and current complaints at intake.
- Completed EKGs and other tests based on patient presentation in office.
- Prepared lab specimens for diagnostic evaluation.
- Collected and documented patient medical information such as blood pressure and weight.
Caregiver
Home Instead
Oakmont, PA
01.2010 - 01.2011
- As a caregiver I was invited into homes to help with daily activities. Activities would include but not limited to assisting in bathing,dressing, eating, and cooking.
- Provided compassionate personal care to clients, enhancing daily living activities and promoting independence.
- Assisted with medication management, ensuring adherence to prescribed schedules for optimal health outcomes.
- Developed personalized care plans in collaboration with family members and healthcare professionals to meet individual needs.
- Monitored client health status, documenting changes and communicating effectively with medical staff as needed.
- Implemented safety protocols during caregiving tasks to prevent accidents and ensure well-being of clients at all times.
- Coordinated transportation for medical appointments, ensuring timely access to healthcare services for clients in need.
- Built strong relationships with clients through active listening and empathetic communication, improving overall satisfaction levels.
- Assisted clients with activities of daily living, promoting independence and quality of life.
- Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
- Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
- Performed light housekeeping duties to maintain cleanliness standards while respecting the patient''s personal space.
- Assisted clients with daily living needs to maintain self-esteem and general wellness.
- Built strong relationships with clients to deliver emotional support and companionship.
- Engaged patients in meaningful conversation, socialization, and activity while providing personal care assistance.
- Maintained a safe and clean environment for patients, reducing risks and ensuring optimal health outcomes.
- Enhanced patient comfort by providing compassionate and attentive care, addressing individual needs and preferences.
- Contributed to a positive atmosphere for patients by using effective communication and active listening skills.
- Provided safe mobility support to help patients move around personal and public spaces.
- Administered medications as prescribed, ensuring accurate dosage and timely administration for maximum efficacy.
- Provided emotional support to patients and their families during challenging times, fostering trust and strong relationships.
CNA - Certified Nursing Assistant
St. Barnabas Health System, Inc.
Gibsonia, PA
01.2004 - 01.2010
- My job details included but not limited to assisting the patients in daily activities. Dressing,feeding,bathroom assistance, range of motion, experince with hoyer lifts.
- Provided compassionate care to patients, ensuring comfort and dignity during daily activities.
- Assisted nursing staff in monitoring vital signs and reporting changes in patient conditions.
- Managed patient hygiene and mobility needs, enhancing overall patient well-being.
- Trained new CNAs on best practices for patient care and safety protocols.
- Streamlined documentation processes for patient information, improving accuracy and efficiency.
- Coordinated with interdisciplinary teams to develop individualized care plans for patients.
- Implemented infection control measures, contributing to a safer healthcare environment.
- Led initiatives to enhance communication between staff and families regarding patient progress and needs.
- Assisted patients with daily living activities, promoting independence and dignity.
- Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
- Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
- Enhanced patient satisfaction by providing compassionate and attentive care.
- Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.
- Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
- Utilized proper body mechanics and assistance devices when transferring patients, minimizing the risk of injury for both parties.
- Ensured prompt response to call lights, addressing patient needs in a timely manner.
- Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
- Prevented bedsores by regularly repositioning patients and implementing proper wound care techniques.
- Provided emotional support for patients during challenging times, fostering a positive healing environment.
- Implemented fall prevention measures by identifying high-risk patients and maintaining clutter-free environments around bedsides.
- Cared for residents in assisted living facility and delivered high-quality support to meet needs.
- Reduced patient stress levels through effective communication and active listening skills.
- Promoted infection control practices within the facility by adhering to strict hand hygiene procedures and utilizing personal protective equipment when necessary.
- Evaluated patients to identify and address wounds, behavioral concerns, and medically relevant symptoms.
- Oversaw and maintained patients' rooms, group living areas, and nurse stations.
- Assisted in emergency situations under the direction of nursing supervisors or physicians, providing crucial support during life-saving interventions.
- Supported ambulation and physical therapy needs by conducting planned exercise routines.
- Conducted routine safety checks on equipment, promptly reporting any malfunctions or safety concerns to appropriate personnel.
Education
Graduate Class of 1999 -
Highlands High School
Natrona Heights, PA01.1999
Anesthesia tech (Associate's degree) - undefined
Sanford Brown
Pittsburgh, PA01.2011
Graduate Class of 1999 - undefined
Highlands High School
Natrona Heights, PA01.1999
nursing (Nurse Aide Course) - undefined
Highlands Senior care
Natrona Heights, PA01.1999
Skills
- Administration of sublingual medications
- Administration of IM medications
- Electrocardiogram interpretation
- Skilled in performing butterfly needle venipuncture
- Blood specimen processing
- Allergy management
- Efficient specimen transport logistics
- Overseeing patient information management
- Wound management
- Geriatric care experience
- Hands-on laboratory skills
- Safe work practices
- Experience with Vacutainer collection methods
- Patient relaxation techniques
- Patient blood-draw discomfort minimization
- Dementia care expertise
- Clinical documentation
- Personal Protective Equipment (PPE)
- Administration of eye medications
- Medical assistant experience (16-20 years)
- Working with adult populations
- Record keeping
- Proper phlebotomy specimen storage
- Medical laboratory work
- Live chat
- Attention to detail
- Anatomy Knowledge
- Word processing
- Working with geriatric patients
- Otolaryngology
- Collecting samples for laboratory testing
- EMR Systems
- Venipuncture
- Phlebotomy - Phlebotomy experience (6–10 years)
- Achieving HIPAA compliance
- Google Workspace
- Medical scheduling
- English
- Medical procedure assistance
- Medical procedure preparation
- Basic life support
- Specimen identification for phlebotomy
- Documentation review
- Teamwork
- Blood collection tubes
- EMR/EHR
- Nursing
- Direct patient care
- Straight needle venipuncture
- CPR
- ENT
- Computer operation
- Family medicine
- Medical office management
- Alzheimer's Care
- Medical equipment sterilization
- Vital signs
- Experience Administering Injections
- Customer service
- Epic
- Internal medicine
- Home visits (communication methods)
- Nasal medication administration
- Inhalation medication administration
- Geriatrics
- Triage
- Medical Office Experience
- Insurance prior authorization
- Patient interaction
- Client email correspondence
- Sharps containers
- EHR systems
- Medication administration
- Patient question and concern management
- Pharmacology
- HIPAA
- Client interaction via phone calls
- Time management
- Specimen collection
- Managing allied health teams - Largest allied health team managed (1-5 team members)
- Task prioritization
- Capillary blood collection tubes
- Centrifuge
- Tourniquet for blood collection
- Interpersonal skills
- Technical Proficiency
- Organizational skills
- Maintaining patient confidentiality
- Point-of-care phlebotomy testing devices
- Family practice
- Phone communication
- Patient rooming
- Microsoft Word
- Medical terminology
- Administering oral medications
- Empathy
- Home Care
- Electronic health records (EHR) management
- Computer Skills
- Collaborate with healthcare professionals
- Blood sampling - Largest number of blood draws completed daily (21-30 blood draws)
- Specimen collection / processing
- Medical assisting - Medical assistant experience (16-20 years)
- Pediatrics
- Medical equipment operation
- Topical medication administration
- Centrifugation
- Communication skills
- Subcutaneous (SubQ) medication administration
- Phone triage
- Personal Assistant Experience
- Patient Care
Certification
- BLS Certification
- CPR Certification
- RMA
- CNA
- AED Certification
- First Aid Certification
Timeline
Medical Assistant, Level 2
UPMC Renaissance Family Practice
04.2024 - Current
Medical Assistant
Golla ENT
08.2021 - 04.2024
Medical Assistant
Renaissance Family Practice
01.2011 - 01.2015
Caregiver
Home Instead
01.2010 - 01.2011
CNA - Certified Nursing Assistant
St. Barnabas Health System, Inc.
01.2004 - 01.2010
Anesthesia tech (Associate's degree) - undefined
Sanford Brown
Graduate Class of 1999 - undefined
Highlands High School
nursing (Nurse Aide Course) - undefined
Highlands Senior care
Medical Assistant
UPMC-Dr Dunn
2016 - 2017
Medical Assistant
UPMC - Golani Medical Practice
2015 - 2016
Graduate Class of 1999 -
Highlands High School