Crystal Mourani
Whitehall
Summary
Experienced field professional skilled in fostering and strengthening productive relationships with owners, vendors, companies, tenants and agency representatives. Proven success in lease negotiations, preparation, and execution. Attention to detail and efficient management of multiple multi-unit properties. Known for a collaborative approach and commitment to excellence.
Overview
20
20
years of professional experience
Work History
PROPERTY MANAGER
MPG Assets LLC.
08.2009 - Current
- Independently oversee a portfolio of 15-20 commercial and residential properties, bringing 16+ years of hands on experience.
- Handle tenant complaints promptly and appropriately, calling in repairmen, and other support services. Scheduling all service repairs, maintenance, and renovations.
- Monitor timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
- Developed annual operating budgets and forecasts, as well as sales and marketing plans.
- Introduce prospective tenants to types of units available and performed tours of premises. As well as, complete final move-out walk-throughs with tenants to identify required repairs.
- Provided strategic and business development direction to develop and optimize marketing strategies.
- Prepare and execute lease renewal agreements while ensuring compliance with local laws.
EXECUTIVE ADMINISTRATOR
Empire Property Construction
12.2022 - 12.2024
- Managed and coordinated executive calendars, meetings, and travel arrangements for senior leadership
- Developed and implemented office policies and procedures to streamline operations and improve efficiency
- Created and maintained financial reports, budgets, and expense tracking for executive leaders
- Facilitated communication between executives, clients, vendors and internal departments to ensure smooth operations
- Developed and maintained relationships with clients to ensure their needs were met
- Maintenance scheduling for property management companies
- Ensuring work/change orders are scheduled in a timely manner, tenant communications, maintaining property management relationships to ensure smooth work progress, invoicing and maintaining the vendor ledger
- Coordinated with field technicians to optimize schedule efficiency and deadlines
- Utilized various software programs to track and monitor work order progress
- Prioritized and adjusted work orders based on urgency and client needs
- Prepared and edited correspondence, reports, and presentations for senior-level executives
- Managed executive calendars, scheduled meetings, and coordinated travel arrangements
- Screened and directed phone calls and emails to appropriate personnel
- Coordinated events and conferences, including logistics and catering
- Managed expenses and processed reimbursements for executives
- Collaborated with cross-functional teams to ensure smooth operations and communication
EXECUTIVE ADMINISTRATIVE ASSISTANT
Pons Insurance Agency
01.2018 - 12.2022
SALON MANAGER
Great Clips
01.2013 - 01.2018
- Managed daily operations of a busy salon, overseeing a team of stylists and staff
- Created and implemented marketing strategies to increase salon visibility and attract new clients
- Collaborated with vendors to source high-quality hair products and maintain inventory levels
- Trained and mentored new staff members on salon procedures and customer service standards
INSURANCE SPECIALIST
St. Lukes Hospital
06.2005 - 01.2011
- Maintained accurate and up-to-date insurance records for internal and external auditing purposes
- Performed insurance verification for patients scheduled for appointments
- Contacted insurance companies to obtain prior authorization for medical procedures
- Collaborated with healthcare providers to ensure accurate billing information
Education
HIGH SCHOOL DIPLOMA -
Bethlehem Catholic HS
Bethlehem, PA06.2003
Skills
- Inspections & maintenance
- Lease renewal & administration
- Contract review
- Property marketing & advertising
- Time management & multitasking
- Lease & vendor contract negotiations
- Proficiency in property management software
Timeline
EXECUTIVE ADMINISTRATOR
Empire Property Construction
12.2022 - 12.2024
EXECUTIVE ADMINISTRATIVE ASSISTANT
Pons Insurance Agency
01.2018 - 12.2022
SALON MANAGER
Great Clips
01.2013 - 01.2018
PROPERTY MANAGER
MPG Assets LLC.
08.2009 - Current
INSURANCE SPECIALIST
St. Lukes Hospital
06.2005 - 01.2011
HIGH SCHOOL DIPLOMA -
Bethlehem Catholic HS
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