Crystal Patton
Mechanicsburg
Summary
Resourceful professional with extensive experience at Citizens Bank, excelling in customer support and relationship management. Proven track record in driving sales growth initiatives and enhancing operational efficiency. Skilled in employee training and compliance with financial regulations, consistently delivering exceptional service and fostering client engagement.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Multi-site Assistant Branch Manager
Citizens Bank
Elizabethtown
12.2024 - Current
- Developed and implemented strategies that increased client engagement and satisfaction.
- Monitored daily branch operations, ensuring effective staff management, customer service, and adherence to security protocols.
- Coordinated branch activities, ensuring compliance with banking regulations and policies.
- Collaborated with upper management on branch performance evaluations and strategic planning.
- Conducted regular meetings with employees to discuss performance goals and objectives.
- Identified operational improvements by analyzing customer feedback surveys.
- Developed strategies for improving operational efficiency within the branch.
Banker
Citizens Bank
Harrisburg
06.2022 - 12.2024
- Advise customers on various banking products and services such as loans, investments, and credit cards after analyzing financial information.
- Implement strategies to drive sales targets and portfolio growth by recommending various banking products, including loans, credit cards, and savings accounts.
- Developed and maintained client relationships, enhancing customer loyalty and bank profitability. Provided exceptional service during transactions, protecting bank's reputation.
- Led financial planning workshops, educating clients on budgeting, investing, and retirement strategies for improved financial literacy.
- Participated in community outreach and networking events to promote bank services, obtain referrals, and increase business opportunities.
- Utilize banking software to update, open & close client accounts and process transactions efficiently.
- Coordinate with other departments regarding customer requests or disputes resolution incorporating a one team approach.
Bank Teller
Citizens Bank
Harrisburg
12.2021 - 06.2022
- Provided customer service, operated money counters, balanced and replenished ATMs, and reconciled teller drawer to ensure efficient transactions.
- Served large number of customers and sums of money during high volume shifts remaining composed and professional in stressful situations.
- Monitored customer activity to identify and report suspicious behavior to security personnel.
- Enhanced understanding of banking products and services through participation in training classes and workshops.
Restaurant General Manager
Mazza Vineyard/Divine Swine
Manheim
04.2018 - 12.2021
- Created and maintained employee schedules, adjusting for a staff of 15 to ensure optimal coverage.
- Negotiated contracts with vendors for food supplies, beverages, and equipment to secure favorable terms.
- Analyzed sales figures and trends to develop strategies that aligned with profit maximization goals.
- Analyzed financial statements and prepared budgets for the restaurant in sales, inventory & labor.
- Implement cost-saving measures while maintaining high quality service levels.
- Monitored daily operations to ensure adherence to compliances with health, safety and sanitation standards and procedures.
- Review menu items on a regular basis to ensure quality standards were met as well as accurate pricing.
- Prepared all beverage and food orders for restaurant service, ensuring timely delivery.
Assistant Food & Beverage Director
Mazza Vineyard/PA Renaissance Faire
Manheim
04.2015 - 12.2021
- Directly oversee & schedule 60-70 food & beverage employees, 30 bartenders & 4 zone managers during fair season
- Manage day to day operations of over 20 food & beverage stands on fair grounds including opening & closing responsibilities, organizing & supervising shifts
- Hire, Train, Coach & Maintain new & current employees ensuring to give regular feedback to all employees on progress, development & goal setting in develop employee skill sets.
- Monitored operation costs and identified strategies to minimize waste
- Maintain compliance with all safety & sanitation regulations set forth by, but not limited to FDA, OSHA & PLCB
- Verified that employees held current certifications and licenses in ServSafe, Ramp Certification, and liquor licensing.
- Managed cash handling by collecting, counting, and reconciling registers for each zone, ensuring each stand received adequate change throughout the day
- Performed weekly and year-end assessments of inventory levels
License Realtor
Realty One
Lancaster
12.2013 - 12.2019
- Secure and maintain listings on average of 25-30 new properties a month
- Complete settlements on average of 12-15 transactions a week
- Prepared real estate contracts and settlement documentation while negotiating sales on clients' behalf.
- Developed professional relationships with clients, financial lenders, settlement companies, mobile home parks, title companies, Penn Dot, home inspectors, appraisers, and other agents to facilitate smooth transactions.
- Organized open houses and promotional events to enhance property visibility and attract potential buyers.
- Educated customers about mortgage products and loan processes relevant to their needs.
- Receive & review high volumes of correspondence requests via email, phone calls, letters, and walk-ins determining their needs for self & top producing realtor team
- Managed operations for 25 rental properties, overseeing tenant relations and maintenance requests.
- Coordinated schedules and travel plans for a team of 8, including several high-profile and out-of-state realtors, ensuring efficient operations and event management.
- Generated leads through networking activities, cold calling prospects, referrals.
Restaurant General Manager
Bob Evans
Mechanicsburg
04.2008 - 12.2013
- Prepared strategic and annual forecasts and budgets, analyzed variances and implemented corrective actions and marketing strategies to promote the restaurant and increase average meal checks and customer visits.
- Developed restaurant business plan through market surveys, competitor analysis, and financial projections.
- Analyzed financial statements, sales figures, and trends in order to prepare budgets and strategies to maximize profit.
- Maintained accurate inventories of food, supplies, and equipment while implementing cost-saving measures to uphold quality service levels.
- Managed payroll processing and accounts receivable to ensure smooth financial operations.
- Emphasized customer-focused approach, delivering a local neighborhood restaurant environment centered on building customer loyalty.
Skills
- Financial transaction management
- Financial compliance
- Sales initiatives
- Product promotion and cross-selling strategies
- Customer support proficiency
- Relationship management
- Engagement with clients
- Training development
- Workforce optimization
- Efficiency in operations
- Administrative oversight
- Business strategy
- Prospecting calls
- Financial education programs
Affiliations
• Citizens Bank Community Ambassador
•Assistant Panels Director for Zenkiakon Sci-Fi Anime Convention
• Avid Hiker & Intermediate Gardener
•Assistant Panels Director for Zenkiakon Sci-Fi Anime Convention
• Avid Hiker & Intermediate Gardener
Certification
- Licensed Public Notary
- ServSafe Certified
- Licensed Realtor
- Ramp Certified
- Member of Lancaster County Association of Realtors
Accomplishments
- 2023 Citizens Bank Credo Champion
- Numerous Customer Service Awards
- Sales growth awards in the restaurant industry as well as real estate
Timeline
Multi-site Assistant Branch Manager
Citizens Bank
12.2024 - Current
Banker
Citizens Bank
06.2022 - 12.2024
Bank Teller
Citizens Bank
12.2021 - 06.2022
Restaurant General Manager
Mazza Vineyard/Divine Swine
04.2018 - 12.2021
Assistant Food & Beverage Director
Mazza Vineyard/PA Renaissance Faire
04.2015 - 12.2021
License Realtor
Realty One
12.2013 - 12.2019
Restaurant General Manager
Bob Evans
04.2008 - 12.2013