Crystal Shepherd
Philadelphia,PA
Summary
Compassionate Home Health Aide with a proven track record at Union Home Care, skilled in care plan assessment and patient advocacy. Enhanced client well-being through effective nutritional meal preparation and emotional support, fostering independence and improving quality of life. Committed to delivering exceptional care and maintaining meticulous documentation.
Overview
21
21
years of professional experience
Work History
Home Health Aide
Union Home Care
09.2012 - 08.2025
- Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
- Completed entries in log books, journals, and care plans to accurately document and report patient progress.
- Assisted disabled clients to support independence and well-being.
- Provided mobility assistance such as walking and regular exercising.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Performed laundry, grocery shopping and other light housekeeping duties as instructed by client.
- Administered medications in accordance with doctor's instructions.
- Utilized universal precautions and infection control principles in all aspects of care.
- Communicated regularly with clients' families to provide updates on health and wellbeing.
- Provided direct personal care and administrative services to clients.
- Transported clients for medical and personal outings.
- Constructed cognitively stimulating activities.
- Assisted clients with living independently through skill-building and mentoring in areas such as housekeeping adaptations and preparation of healthy meals.
- Assisted with end-of-life care.
- Improved patients' comfort with massage and application of topical treatments.
- Documented vital statistics and coordinated with health care providers.
- Scheduled and coordinated medical appointments.
- Supported families through difficult times by offering emotional support and education on important care tasks.
- Directed patients in simple prescribed exercises to assist with daily physical therapy routines.
- Monitored changes in clients' conditions to report concerns to supervisor.
Customer Service Associate
Wawa Food Markets
08.2004 - 03.2012
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Collected and returned unpurchased or returned items to correct shelf locations and arranged displays to promote sales.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Delivered prompt service to prioritize customer needs.
Education
High School Diploma -
Burlington County Institute of Technology
Westampton, NJ01-2001
Skills
- Care plan assessment
- Medication organization
- Client documentation
- Medical terminology and equipment
- Care plan adherence
- Personal care services
- Care plan implementation
- Schedule management
- Emotional support
- Patient advocacy
Timeline
Home Health Aide
Union Home Care
09.2012 - 08.2025
Customer Service Associate
Wawa Food Markets
08.2004 - 03.2012
High School Diploma -
Burlington County Institute of Technology