Curtrina Manire
Philadelphia
Summary
My tenure at the United States Postal Service showcases exceptional interpersonal communication and registered mail coordination. Leveraging critical thinking and teamwork, I significantly improved mail delivery efficiency, ensuring secure and timely service. My professional demeanor and commitment to excellence underpin my ability to build lasting customer relationships. Over the last 10 years, I have developed excellent time management and customer service skills in a fast-paced environment. I am looking to transition into a new field, leveraging these transferrable skills for impactful results. My experiences demonstrate strong analytical, communication, and teamwork skills, with a proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings a positive attitude and commitment to
continuous learning and growth.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Mail Carrier
United States Postal Service
08.2015 - Current
- Developed strong relationships with customers, providing exceptional service by addressing concerns promptly and professionally.
- Followed Postal Service policies and procedures to maintain integrity of mail and protect customer information.
- Obtains signatures for package deliveries as proof of delivery to avoid discrepancies.
- Responded to customer inquiries about delivery, forwarding and other postal services quickly to provide quality customer services.
- Upheld the integrity of sensitive materials by properly handling confidential documents, registered mail, and certified packages according to USPS regulations.
- Improved mail delivery efficiency by accurately sorting and organizing mail for efficient distribution.
- Used portable devices to maintain system records by scanning items delivered to homes and businesses.
- Displayed professionalism when interacting with customers at their homes or businesses while delivering their mail promptly and courteously every day.
- Handled mail and packages with care to prevent damage during delivery.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Enhanced customer satisfaction with timely and accurate mail delivery to both residential and commercial addresses.
- Ensured the security of mailboxes by diligently locking them after deliveries to protect customers'' personal information and prevent theft.
- Greeted customers and answered questions regarding mail pick up times, postal regulations, and delivery costs.
- Assisted in reducing lost or misdelivered mail through diligent attention to detail when handling packages and letters.
- Collected outgoing mail from homes and businesses along routes for customer convenience and initiated delivery to intended recipients.
- Helped maintain a clean work environment in the post office facility by participating in regular cleaning tasks as needed.
- Kept mail delivery records to track delivered and undelivered items and identify delivery issues.
- Utilized advanced knowledge of local streets, neighborhoods, routes for optimal navigation while minimizing delays in delivery timeframes.
- Collaborated with fellow carriers for seamless coverage during vacations, illnesses, or other absences to ensure uninterrupted mail delivery service.
Education
N/A - Tv/Radio
Manor College
700 Fox Chase Road Jenkintown PA 19046Diploma - N/A
Simon Gratz High School
1978 W Hunting Park Ave Philadelphia, PA 1914006.2010
Skills
- Safety awareness
- Postal regulations
- Hand-eye coordination
- Registered mail coordination
- Documentation & recordkeeping
- Schedule management
- Interpersonal communication
- Cultural awareness
- Teamwork
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Problem-solving abilities
- Punctuality
- Reliability
- Excellent communication
- Critical thinking
- Organizational skills
- Active listening
- Relationship building
- Team building
- Task prioritization
- Self motivation
- Conflict resolution
- Professionalism
- Record keeping
- Time management abilities
- Inventory management
- Written communication
- Professional demeanor
- Stress management
- Serve customers
- Negotiation skills
- Technology use
Multitasking Abilities
Effective communication
Decision-making
Logbook maintenance
Interpersonal skills
Certification
United States postal on the job instructor certification
Timeline
Mail Carrier
United States Postal Service
12.2015 - Current
N/A - Tv/Radio
Manor College
Diploma - N/A
Simon Gratz High School
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