CyeTaj Hall
Pottstown,PA
Summary
Experienced business owner and manager with a strong background in construction, retail, and restaurant operations. Proven track record of leading start-ups from concept to operational success, prioritizing process optimization, team leadership, and project management. Recognized for enhancing efficiency, effectively managing budgets, fostering team development, and navigating the challenges of business growth. Valuable entrepreneurial experience gained from family's catering business further hones expertise in this field.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Chili's
12.2023 - 08.2024
- I managed both front-of-house and back-of-house operations to ensure efficient service and high-quality dining experiences
- I recruited, trained, and supervised staff while fostering a positive work environment and addressing performance issues
- I handled financial oversight, including budget management and cost-control measures, and analyzed sales reports to meet financial targets
- I improved customer satisfaction by addressing feedback, resolving complaints, and developing loyalty programs
- I ensured compliance with health and safety regulations and maintained a safe environment
- Additionally, I analyzed market trends and competitor activity to strategize for growth improvement
- Executed marketing initiatives to increase brand visibility and drive sales
Co Head Chef Coordinator
The Modern Fork Spoon LLC
08.2015 - Current
- I over see operations remotely with my mother as this is my family catering business, I have developed many restaurant and managerial skillsets.
- Placed food orders with suppliers on weekly basis, taking into account kitchen budget and expected demands.
- Instituted positive kitchen atmosphere for staffers through effective communication, consistent training and skill development.
- Kept kitchen staff in compliance with safety and food regulations to reduce opportunities for illness or accidents.
- Pitched in to work line during busy periods or in place of sick employees.
- Managed staff schedules and maintained adequate coverage for all shifts.
- Scheduled and received food and beverage deliveries, adhering to food cost and budget.
- Established positive relationships with local suppliers to secure fresh produce and support the community economy.
- Trained staff on proper cooking procedures as well as safety regulations and productivity strategies.
- Developed comprehensive menus with a focus on seasonal ingredients and regional flavors, resulting in a unique dining experience.
- Expanded business reach through positive word-of-mouth referrals and outstanding service quality, resulting in a growing client base.
- Optimized food presentation techniques for visually appealing plates that enhanced the overall dining experience.
- Verified prepared food met standards for quality and quantity before serving to customers.
- Spearheaded catering efforts for special events, showcasing culinary expertise and generating additional revenue streams.
Shop Foreman
Lansdowne Inspections
04.2021 - 11.2023
- I was responsible for scheduling, coordinating, and supervising site operatives to ensure work was completed safely, on time, and within budget
- My duties included managing equipment and materials, adhering to company and legal regulations, and maintaining safety standards
- I conducted 19 site inspections, managed risk assessments, delivered briefings, and ensured that all personnel were properly trained and documentation was completed
- I also oversaw subcontractors, managed equipment and materials, and tracked daily work production
Restaurant Manager
Signatures Soul & Sea
08.2019 - 01.2020
- Worked Night Operations and Opening shifts.
- Managed online orders, especially during high-demand holiday seasons, to ensure timely and accurate service.
- Organized and streamlined workflows to keep operations smooth under high-pressure conditions.
- Worked closely with my siblings as team members, balancing family dynamics with professionalism.
- Set clear boundaries and used effective communication to handle family-based workplace challenges diplomatically.
- Led the hiring process, selecting new team members who fit well with our family culture and maintained high service standards.
- Developed flexibility, teamwork, and leadership skills to create a positive dining experience for all guests.
- Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Enhanced guest experience by regularly reviewing feedback and implementing necessary improvements.
- Increased restaurant revenue by optimizing table turnover rates and enhancing menu offerings.
- Optimized labor costs by closely monitoring schedules, adjusting staffing levels according to business needs, and employing cross-training strategies.
Electrical Subcontractor
Square Level Plumbing
11.2018 - 02.2020
- Waterproof basements, added GFCI outlets, installed recessed light fixtures
- Demoed walls, installed 14-2 and wiring through residential properties
Subcontractor
Finding Solutions
01.2019 - 04.2019
- Worked as an apprentice with master electrical (demo electric, installed outlets and lights
- Ran wiring from basement to upper floors)
- Worked with master plumber (installed pvc, demo existing cast iron waste lines, installed toilets and bathroom appliances)
- Worked with Master Carpenter (demoed tiles and installed Drywall)
Subcontractor, Black Jacks
Square Level Plumbing
11.2017 - 03.2019
- Demoed 7 interior walls using proper industry standards
- Rough demoed electrical outlets following guidelines and ordinances
- Installed stone tile on walls and bar, including framing a wet bar and installation flooring
Sales Representative
The Home Depot
11.2018 - 04.2019
- I worked the night shift in the labor department
- Put away lumber shipments
- Worked Forklift
- Cleaned aisles
Security Officer
ASAAS
03.2017 - 06.2018
- Worked the Midnight shift
- Stood guard
- Checked boxes
- Maintained order and cared for warehouse st
Education
Montgomery County Community College
02.2022
Skills
- Culinary Presentation
- Staff management
- Cross-functional team management
- Conflict resolution
- Disciplinary techniques
- Time management
- Business administration
- KPI analysis
- Strategic planning
- CRM software
- Service quality
- Event Table Arrangement
- Banquet coordination
- Upselling techniques
- Food service delivery
- Customer service
Certification
- (ABC) License
- Serve Safe
Languages
Arabic
Professional Working
Spanish
Professional Working
Timeline
Restaurant Manager
Chili's
12.2023 - 08.2024
Shop Foreman
Lansdowne Inspections
04.2021 - 11.2023
Restaurant Manager
Signatures Soul & Sea
08.2019 - 01.2020
Subcontractor
Finding Solutions
01.2019 - 04.2019
Electrical Subcontractor
Square Level Plumbing
11.2018 - 02.2020
Sales Representative
The Home Depot
11.2018 - 04.2019
Subcontractor, Black Jacks
Square Level Plumbing
11.2017 - 03.2019
Security Officer
ASAAS
03.2017 - 06.2018
Co Head Chef Coordinator
The Modern Fork Spoon LLC
08.2015 - Current
Montgomery County Community College
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