Cylean Thompson
Chester Springs
Summary
Experienced banking professional with over 9 years of experience in operational execution and client advisory at TD Bank. Expertise in building strong customer relationships through tailored financial guidance and navigating complex banking needs. Proven track record in driving branch performance via account growth, cross-functional referrals, and proactive client engagement. Demonstrates sound judgment in resolving customer concerns while ensuring compliance and maintaining service excellence in high-volume environments.
Overview
15
15
years of professional experience
Work History
Retail Banker II
TD Bank NA
Radnor
06.2024 - Current
- Recommend and position appropriate lending, credit, and deposit solutions to drive revenue growth.
- Ensure accuracy and compliance in managing complex personal and business account openings, enhancing customer trust.
- Apply sound judgment in handling advanced transactions and sensitive account issues to safeguard assets.
- Provide consultative financial guidance to assist customers in selecting products supporting financial stability.
- Drive branch revenue by opening complex personal and business accounts while expanding customer relationships.
- Generate qualified referrals to internal partners, including HELOC, wealth management, and merchant services, contributing to growth.
Retail Banker I
TD Bank NA
Radnor
02.2023 - 06.2024
- Facilitated product selection and account openings tailored to customer financial needs.
- Enhanced user experience by educating customers on digital banking tools for improved accessibility.
- Achieved branch performance goals by balancing service and sales in a high-volume environment.
- Cultivated strong client relationships through personalized service and timely follow-ups.
- Supported customers through loan and credit applications by gathering documentation and providing clear guidance throughout the process.
Bank Teller
TD Bank NA
Poughkeepsie
07.2016 - 02.2023
- Processed daily transactions with 100% accuracy and efficiency.
- Maintained balanced cash drawers while adhering to established financial controls.
- Resolved routine customer inquiries and escalated complex issues to improve customer satisfaction.
- Identified and referred customers to banking products and services, enhancing customer relationships.
- Uphold security protocols and fraud prevention measures to protect customer information and assets.
Youth Counselor
Children's Home Of Poughkeepsie
Poughkeepsie
06.2017 - 11.2018
- Guided youth through structured programs to enhance personal development and foster social growth.
- Established trust with diverse individuals by providing consistent support and facilitating open communication.
- Reinforced accountability through daily supervision and effective mentorship.
- Navigated high-pressure situations by de-escalating conflicts to achieve positive outcomes.
Associate Manager
BigLots
Poughkeepsie
08.2011 - 07.2016
- Directed daily operations to align with service expectations and performance goals.
- Enhanced customer satisfaction through strategic store management and improved service delivery.
- Coordinated and executed merchandising strategies to improve product visibility and drive sales.
- Resolved conflicts among team members using conflict resolution strategies.
- Implemented training programs for new employees across departments to ensure smooth onboarding.
Education
Bachelor of Science - Management Studies
Marist College
Poughkeepsie, NY05-2021
Associate of Science - Human Services
Dutchess Community College
Poughkeepsie, NY06-2018
Skills
- Operational Efficiency
- Accounting Systems and Software
- Product Knowledge
- Currency Handling
- Vault Teller Operations
- Customer Education
Timeline
Retail Banker II
TD Bank NA
06.2024 - Current
Retail Banker I
TD Bank NA
02.2023 - 06.2024
Youth Counselor
Children's Home Of Poughkeepsie
06.2017 - 11.2018
Bank Teller
TD Bank NA
07.2016 - 02.2023
Associate Manager
BigLots
08.2011 - 07.2016
Bachelor of Science - Management Studies
Marist College
Associate of Science - Human Services
Dutchess Community College