Cynthia Acker
Philadelphia
Summary
Dedicated professional with proven ability to manage staff and daily operations, consistently serving a high volume of customers per shift. Strong interpersonal and multitasking skills developed in dynamic, customer-centric settings. Demonstrated ownership and initiative as a reliable manager, committed to exceeding company expectations and fostering productive relationships. Experienced in achieving goals and enhancing team development in fast-paced, deadline-driven environments.
Overview
10
10
years of professional experience
Work History
Bartender
Sharkeys Bar & Grill
Philadelphia
03.2025 - Current
- Ensured compliance with state regulations for responsible alcohol service.
- Monitored guest alcohol consumption to prevent over-intoxication and underage serving.
- Provided personalized drink recommendations based on customer preferences.
- Managed cash drawer at shift's end, ensuring accuracy in funds received.
- Prepared alcoholic and non-alcoholic beverages according to established recipes.
- Tracked customer orders and communicated them effectively to kitchen staff.
Houseman Supervisor
Marriott
Philadelphia
03.2023 - 04.2025
- Coordinated special projects as requested by management team members.
- Supervised housekeeping staff activities to uphold cleanliness standards.
- Monitored inventory levels for supplies and equipment used by housekeeping staff.
- Prepared work schedules, assigning tasks based on skillset and availability.
Home Health Aide
BC Home Healthcare
CLAYMONT
10.2022 - 11.2023
- Assisted with personal care activities, such as bathing, dressing and grooming.
- Prepared meals and snacks according to prescribed diets.
- Changed bed linens and maintained a clean living environment for the client's safety.
- Maintained confidentiality of patient information at all times as per HIPAA regulations.
- Recorded daily notes about client conditions, treatments provided and progress made.
- Collected information about conditions and treatment plans from caregivers, nurses, and doctors.
- Helped clients move in bed, stand or walk using proper body mechanics techniques.
Assistant Bar Manager
Philly Bar & Resturant
Philadelphia
03.2020 - 10.2022
- Maintained accurate inventory of alcoholic beverages and ordered stock as needed.
- Implemented cost-reduction strategies to minimize bar operating expenses.
- Provided direction to bartenders to uphold service quality standards.
- Ensured compliance with health department regulations on food sanitation and alcohol laws.
- Coordinated special events, including live music and trivia nights, to enhance customer engagement.
- Analyzed financial data, including sales reports and payroll costs, to inform operational decisions.
- Processed liquor orders from suppliers promptly to maintain consistent stock levels.
Home Health Aide
Visiting Angles
Doylestown
04.2022 - 09.2022
- Prepared meals and snacks per prescribed dietary requirements.
- Assisted with personal care activities, including bathing, dressing, and grooming.
- Changed bed linens and ensured a clean living environment for client safety.
- Maintained confidentiality of patient information in compliance with HIPAA regulations.
- Reported changes in client's physical or emotional condition to supervisor promptly.
- Recorded daily notes on client conditions, treatments provided, and progress made.
Home Health Aide
Special Friends Companions LLC
Philadelphia
09.2021 - 04.2022
- Prepared meals and snacks in accordance with prescribed dietary guidelines.
- Assisted clients with personal care tasks, including bathing, dressing, and grooming.
- Maintained cleanliness of living environment by changing bed linens regularly.
- Ensured confidentiality of patient information in compliance with HIPAA regulations.
- Reported changes in client’s physical or emotional condition to supervisor promptly.
- Documented daily notes regarding client conditions, treatments administered, and progress observed.
- Gathered information on conditions and treatment plans from caregivers, nurses, and doctors.
Team Member
Wawa
Philadelphia
10.2020 - 02.2021
- Monitored food item expiration dates to ensure freshness and quality.
- Assisted customers with product selection and ordering processes.
- Performed opening and closing duties, including display setup and sales floor maintenance.
- Operated cash registers to accurately process customer payments.
- Resolved customer issues promptly and professionally, enhancing service experience.
- Received merchandise and stocked shelves according to store policies.
- Executed food order preparation with precision, adhering to established guidelines.
Bartender/Manager
Final Score Bar and Grill
Bensalem
06.2018 - 12.2020
- Enforced state laws governing sale of alcohol, tobacco, and food items.
- Supervised daily bar operations, ensuring compliance with health codes and sanitation standards.
- Oversaw opening and closing procedures, including money counting and bank deposits.
- Trained new bartenders on alcohol handling techniques and customer service standards.
- Maintained accurate sales transaction records using point-of-sale system.
- Conducted inventory assessments of supplies, liquor, and beer.
- Delivered exceptional customer service while engaging with patrons.
- Resolved customer complaints professionally, enhancing overall satisfaction.
Property Manager
ExtraSpace Storage
Philadelphia
01.2018 - 07.2018
- Compiled monthly reports on financial performance, highlighting revenue growth and expenses incurred.
- Developed leasing strategies that maximized occupancy rates across all properties.
- Monitored market trends to maintain competitive pricing for managed units.
- Conducted property inspections to ensure compliance with safety regulations and tenant requirements.
- Ensured timely collection of rent payments by following up with delinquent tenants.
- Coordinated vendor services for repairs, renovations, and landscaping projects.
- Maintained accurate financial records, including rent collections and security deposits.
- Established policies for tenant relations and enforcement of property rules.
Assistant Store Manager
Premier Pet Supply
Novi
05.2017 - 01.2018
- Oversaw daily operations, including shift scheduling and task assignments.
- Developed promotional campaigns to enhance brand visibility and attract new customers.
- Trained new employees on company policies and operational procedures.
- Maintained accurate records of transactions, inventory levels, and employee performance metrics.
- Supervised cash handling processes to ensure transaction accuracy.
- Resolved customer complaints promptly to maintain satisfaction during store hours.
- Managed customer service operations, focusing on effective inventory management and staff scheduling.
Assistant Property Manager
Public Storage
Philadelphia
06.2015 - 04.2017
- Monitored building maintenance and repairs, coordinating with contractors for task completion.
- Created tenant files and maintained records of rental payments and lease agreements.
- Reviewed lease documents to ensure compliance with local laws and regulations.
- Initiated eviction proceedings in accordance with state law guidelines.
- Maintained accurate records of all transactions related to tenants' accounts.
- Assisted property manager with leasing and marketing activities to enhance occupancy rates.
- Prepared monthly financial reports for property manager review.
- Conducted regular property inspections to identify necessary repairs or improvements.
Education
High School Diploma -
George Washington High School
Philadelphia, PA01-2011
MA Certification - Medical Assistance
Sanford Brown Institute
Trevose, PaSkills
- Alcohol regulation and compliance
- Beverage preparation and service
- Customer service excellence
- Inventory and order management
- Cash handling accuracy
- Sales reporting and analysis
- Team leadership and training
- Event coordination and planning
- Effective communication skills
- Marketing and sales expertise
- Strong multitasking abilities
- Outgoing personality traits
- Hospitality service proficiency
- Attention to detail
References
- Stephanie Babnew (267) 338-9416
- Dalene Terrey (267) 407-5856
- Gabriel ((267) 638-3501
- Steven Gross (267) 838-6144
Timeline
Bartender
Sharkeys Bar & Grill
03.2025 - Current
Houseman Supervisor
Marriott
03.2023 - 04.2025
Home Health Aide
BC Home Healthcare
10.2022 - 11.2023
Home Health Aide
Visiting Angles
04.2022 - 09.2022
Home Health Aide
Special Friends Companions LLC
09.2021 - 04.2022
Team Member
Wawa
10.2020 - 02.2021
Assistant Bar Manager
Philly Bar & Resturant
03.2020 - 10.2022
Bartender/Manager
Final Score Bar and Grill
06.2018 - 12.2020
Property Manager
ExtraSpace Storage
01.2018 - 07.2018
Assistant Store Manager
Premier Pet Supply
05.2017 - 01.2018
Assistant Property Manager
Public Storage
06.2015 - 04.2017
High School Diploma -
George Washington High School
MA Certification - Medical Assistance
Sanford Brown Institute
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