Cynthia Duong
Philadelphia
Summary
Dynamic sales professional with a proven track record at TJX Companies, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction and achieving sales targets through effective teamwork and problem-solving. Skilled in cash handling and merchandise display, fostering a welcoming environment that encourages repeat business.
Overview
4
4
years of professional experience
Work History
Sales Associate
TJX Companies
08.2023 - 07.2025
- Assisted customers with product selection and inquiries, enhancing overall shopping experience.
- Processed transactions efficiently using POS systems, ensuring accuracy in cash handling.
- Maintained organized sales floor, restocking merchandise and ensuring visual displays met company standards.
- Collaborated with team members to achieve daily sales targets and improve customer satisfaction levels.
- Provided product knowledge training to new associates, fostering a knowledgeable sales environment.
- Managed inventory counts and reported discrepancies to support accurate stock management.
- Engaged with customers through effective communication strategies, building rapport and encouraging repeat business.
- Resolved customer complaints promptly, utilizing problem-solving skills to maintain positive relationships.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
Nail Receptionist
Binh Pham
05.2022 - 01.2023
- Greeted visitors and managed front desk operations to ensure a welcoming environment.
- Answered multi-line phone system, directing calls efficiently to appropriate staff members.
- Scheduled appointments and maintained calendar for office personnel to optimize workflow.
- Processed incoming and outgoing mail, ensuring timely distribution of communications.
- Assisted in maintaining office supplies inventory, facilitating smooth daily operations.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
Waitress
Willis Duong
06.2021 - 12.2021
- Provided exceptional customer service by promptly taking orders and addressing guest inquiries.
- Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
- Learned menu items thoroughly to offer informed recommendations to guests.
- Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
- assisting non-English speaking workers with translation support
- Maintained clean and welcoming dining environment, ensuring a positive guest experience.
- Used cash registers and credit card machines to cash out customers.
- Answered customers' questions, recommended items, and recorded order information.
Education
Associate of Arts - Film And Media
Temple University
Philadelphia, PA05-2029
High School Diploma -
Thomas Mckean Highschool
301 McKennans Church Rd, Wilmington, DE 1980805-2024
Skills
- Customer service
- Teamwork and collaboration
- Time management
- Problem-solving skills
- Multi-tasking strength
- Problem-solving
- Excellent people skills
- Reliable and punctual
- Relationship building
- Outgoing personality
- Sales expertise
- Sales training
- Merchandise display
Languages
English
Native or Bilingual
Vietnamese
Native or Bilingual
Timeline
Sales Associate
TJX Companies
08.2023 - 07.2025
Nail Receptionist
Binh Pham
05.2022 - 01.2023
Waitress
Willis Duong
06.2021 - 12.2021
Associate of Arts - Film And Media
Temple University
High School Diploma -
Thomas Mckean Highschool