Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Cynthia Duong

Philadelphia

Summary

Dynamic sales professional with a proven track record at TJX Companies, excelling in customer service and relationship building. Recognized for enhancing customer satisfaction and achieving sales targets through effective teamwork and problem-solving. Skilled in cash handling and merchandise display, fostering a welcoming environment that encourages repeat business.

Overview

4
4
years of professional experience

Work History

Sales Associate

TJX Companies
08.2023 - 07.2025
  • Assisted customers with product selection and inquiries, enhancing overall shopping experience.
  • Processed transactions efficiently using POS systems, ensuring accuracy in cash handling.
  • Maintained organized sales floor, restocking merchandise and ensuring visual displays met company standards.
  • Collaborated with team members to achieve daily sales targets and improve customer satisfaction levels.
  • Provided product knowledge training to new associates, fostering a knowledgeable sales environment.
  • Managed inventory counts and reported discrepancies to support accurate stock management.
  • Engaged with customers through effective communication strategies, building rapport and encouraging repeat business.
  • Resolved customer complaints promptly, utilizing problem-solving skills to maintain positive relationships.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
  • Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
  • Built relationships with customers to encourage repeat business.
  • Managed returns, exchanges and refunds in accordance with store policy.

Nail Receptionist

Binh Pham
05.2022 - 01.2023
  • Greeted visitors and managed front desk operations to ensure a welcoming environment.
  • Answered multi-line phone system, directing calls efficiently to appropriate staff members.
  • Scheduled appointments and maintained calendar for office personnel to optimize workflow.
  • Processed incoming and outgoing mail, ensuring timely distribution of communications.
  • Assisted in maintaining office supplies inventory, facilitating smooth daily operations.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Resolved customer problems and complaints.
  • Handled cash transactions and maintained sales and payments records accurately.

Waitress

Willis Duong
06.2021 - 12.2021
  • Provided exceptional customer service by promptly taking orders and addressing guest inquiries.
  • Assisted in maintaining cleanliness and organization of dining area to enhance guest experience.
  • Learned menu items thoroughly to offer informed recommendations to guests.
  • Collaborated with kitchen staff to ensure timely food delivery and order accuracy.
  • assisting non-English speaking workers with translation support
  • Maintained clean and welcoming dining environment, ensuring a positive guest experience.
  • Used cash registers and credit card machines to cash out customers.
  • Answered customers' questions, recommended items, and recorded order information.

Education

Associate of Arts - Film And Media

Temple University
Philadelphia, PA
05-2029

High School Diploma -

Thomas Mckean Highschool
301 McKennans Church Rd, Wilmington, DE 19808
05-2024

Skills

  • Customer service
  • Teamwork and collaboration
  • Time management
  • Problem-solving skills
  • Multi-tasking strength
  • Problem-solving
  • Excellent people skills
  • Reliable and punctual
  • Relationship building
  • Outgoing personality
  • Sales expertise
  • Sales training
  • Merchandise display

Languages

English
Native or Bilingual
Vietnamese
Native or Bilingual

Timeline

Sales Associate

TJX Companies
08.2023 - 07.2025

Nail Receptionist

Binh Pham
05.2022 - 01.2023

Waitress

Willis Duong
06.2021 - 12.2021

Associate of Arts - Film And Media

Temple University

High School Diploma -

Thomas Mckean Highschool
Cynthia Duong