Cynthia Kelton
Bangor
Summary
Senior Sales Associate at Dun & Bradstreet with expertise in contract building and Account Executive relationship management. Proven track record in optimizing order processing and enhancing team efficiency. Skilled in prioritization and scheduling, fostering collaboration across departments to achieve strategic goals and streamline operations. Trustworthy performer dedicated to driving results.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Senior Sales Associate
Dun & Bradstreet
06.2022 - Current
- Supported RM teams by configuring single-year and multi-year orders and MTUs in RevCloud and Order Automation to streamline order processing.
- Coordinated efforts for one-off initiatives, focusing on optimizing order configuration and streamlining billing operations.
- Partnered with Sales Reps to define and execute product migration rules and procedures.
- Supported RM's in verifying and updating essential SFDC fields to enhance order configuration processes.
- Coordinated efforts with team members to optimize knowledge transfer and increase overall efficiency.
- Collaborated with cross-functional teams to streamline contract approval processes, enhancing efficiency.
- Ensured timely completion of all contract-related tasks, such as renewals and amendments, by prioritizing workload effectively and efficiently managing resources.
- Developed customized templates for various types of contracts, ensuring consistency across all agreements.
- Collaborated closely with cross-functional teams during contract negotiations, ensuring alignment on strategic goals and objectives.
Executive Administrative Assistant
Air Products
05.2022 - 06.2022
- Coordinated executive schedules, ensuring optimal time management and prioritization of tasks.
- Streamlined office operations by implementing digital filing systems, enhancing document retrieval efficiency.
- Facilitated communication between departments to improve project collaboration and information flow.
- Managed travel arrangements and itineraries for executives, ensuring seamless logistics and accommodations.
- Developed meeting agendas and prepared materials, contributing to productive discussions and decision-making processes.
- Maintained confidentiality when handling sensitive information, protecting company interests and employee privacy.
- Coordinated and booked airfare, hotel and ground transportation and prepared itinerary to facilitate successful trips.
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Handled scheduling for executive's calendar and prepared meeting agenda and materials.
- Scheduled appointments promptly, ensuring optimal use of executive time while minimizing conflicts or cancellations.
- Scheduled appointments and handled calenders for senior leadership.
- Gathered documents, data, and formulated analytics to prepare issues for discussion and reports for review.
- Drafted professional correspondence on behalf of executives, fostering strong relationships with clients and partners alike.
- Assisted in event planning efforts, executing successful corporate functions that bolstered brand image and networking opportunities.
- Used software to coordinate meetings, appointments, and tasks senior executives.
Executive Administrative Assistant
Tru-colors Restoration, Fire, Water & Smoke
09.2012 - 04.2022
- Supervised administrative staff, providing training and support to enhance team performance and productivity.
- Conducted research to prepare reports, presenting findings that informed strategic planning initiatives.
- Assisted in budget tracking for departmental expenditures, ensuring adherence to financial guidelines and policies.
- Handled administrative tasks such as expense report processing or invoice reconciliation efficiently; allowing executives to focus on high-priority responsibilities without distraction.
- Coordinated communication between clients and insurance companies to streamline property claims handling.
- Achieved timely payroll processing, enhancing employee trust and satisfaction. Resolved payroll discrepancies, contributing to improved operational efficiency. Maintained compliance with payroll regulations, minimizing risk and ensuring smooth operations.
- Collaborated with cross-functional teams to resolve complex claim issues efficiently.
- Worked with claims adjusters and examiners to expedite processing in alignment with procedures.
- Maximized client retention by addressing concerns promptly and professionally, consistently demonstrating empathy and understanding during difficult situations.
- Followed up with customers on unresolved issues.
- Oversaw accounts payable functions in QuickBooks, ensuring accurate and prompt processing of vendor invoices.
- Coordinated subcontractor scheduling to enhance workflow efficiency and meet project deadlines.
Education
Associate of Applied Science - Criminal Justice
Northampton Community College
Bethlehem, PA06-2010
High School Diploma -
Bangor Area High School
Bangor, PA06-2007
Skills
- In-depth product knowledge
- Team management
- Customer relationship management expertise
- Skilled in contract negotiations
- Team-oriented approach
- Payment processing
- Standard operating procedures execution
- Effective problem resolution
- Prioritization and scheduling
- Strong task management
- Trustworthy performance
- Strong verbal communication
Certification
AI Foundations
AI Foundations: Speak the Language of Intelligence
Timeline
Senior Sales Associate
Dun & Bradstreet
06.2022 - Current
Executive Administrative Assistant
Air Products
05.2022 - 06.2022
Executive Administrative Assistant
Tru-colors Restoration, Fire, Water & Smoke
09.2012 - 04.2022
Associate of Applied Science - Criminal Justice
Northampton Community College
High School Diploma -
Bangor Area High School