Cynthia Luther
Ebensburg
Summary
Dynamic administrative professional with extensive experience at Vig Accounting Inc, excelling in customer service and office administration. Proven ability to enhance document organization and streamline payroll processes using Quickbooks. Adept at fostering client relationships and maintaining confidentiality, ensuring a positive and efficient office environment.
Overview
16
16
years of professional experience
Work History
Administrative Assistant
Vig Accounting Inc
01.2017 - 05.2025
- Answered phones, routed calls, delivered messages to staff, and greeted visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping
- Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Processed payroll for a variety of different businesses (Quickbooks)
- Paid payroll taxes and processed quarterlies (EFTPS, MyPATH, PA Unemployment, Berkheimer)
- Submitted audit information for workers' compensation
- Balanced bank statements/credit card statements monthly
Bank Teller
CNB Bank
05.2016 - 01.2017
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately at the end of each shift, minimizing discrepancies in financial records.
- Processed customer transactions promptly, minimizing wait times.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Resolved customer issues promptly, fostering positive relationships between the bank and its clients.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
Administrative Assistant
On Call Flagging Inc
01.2013 - 05.2016
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Responded to inquiries from callers seeking information.
- Maintained a clean and welcoming office environment, fostering positive impressions among clients and visitors alike.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Ensured timely completion of projects with diligent task prioritization, delegation, and followup.
Receptionist
Strongstown's B&K Enterprises Inc
06.2009 - 11.2012
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to the correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
Office Clerk
Prasko's Accounting Firm
01.2009 - 05.2009
- Provided clerical support to company employees by copying, faxing, and filing documents.
- I responded to questions from callers seeking information.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
Education
Associate Degree - Accounting
Cambria Rowe Business College
Indiana01-2009
High School Diploma -
Northern Cambia High School
Northern Cambria, PA01-2007
Skills
- Customer service
- Data entry
- Computer skills
- Office administration
- Quickbooks
- Microsoft Office
- Customer and client relations
Timeline
Administrative Assistant
Vig Accounting Inc
01.2017 - 05.2025
Bank Teller
CNB Bank
05.2016 - 01.2017
Administrative Assistant
On Call Flagging Inc
01.2013 - 05.2016
Receptionist
Strongstown's B&K Enterprises Inc
06.2009 - 11.2012
Office Clerk
Prasko's Accounting Firm
01.2009 - 05.2009
Associate Degree - Accounting
Cambria Rowe Business College
High School Diploma -
Northern Cambia High School
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