Cynthia Tufts-Sicard
Sellersville
Summary
Revenue Integrity Manager with over 14 years of experience in the behavioral health sector, skilled in optimizing revenue through the development and implementation of comprehensive policies and procedures across departmental roles. Leveraging over 20 years of accounting expertise to identify and rectify discrepancies in accounts receivable, ensuring accuracy in financial reporting and enhancing operational efficiency. Proven track record of driving improvements that lead to increased profitability while maintaining compliance with industry standards. Committed to fostering a collaborative environment that supports team growth and organizational success.
Overview
23
23
years of professional experience
Work History
Revenue Integrity Manager
Ambrosia Behavioral Health
Remote
03.2026 - Current
- Streamline billing collections and utilization review by formulating and updating detailed standard operating procedures.
- Monitor and report weekly on current billing and collection issues relating to denials or revenue decreases.
- Review and write-off adjustment requests from collections and posting departments.
- Assess medical documentation and granted approval prior to submission to insurance providers.
- Review and approve insurance and private pay refund requests.
- Monitor length of stay and billed days, identifying and addressing discrepancies.
Billing Manager
Ambrosia Behavioral Health
Remote
11.2024 - 02.2026
- Conducted daily, weekly, and monthly reporting on billing, collections and A/R management.
- Interviewed and trained new hires for billing, collections, posting, and utilization review.
- Posted ERA, EFT, check, and credit card payments for insurance and self-pay.
- Developed and revised departmental policies and procedures to enhance operational efficiency.
- Collaborated with insurance providers to secure in-network contracts, improving service delivery options.
- Corrected previous year posting errors, enabling revenue to be accurately stated.
- Provided inpatient/outpatient billing back-up.
- Assisted team members with job related issues.
- Special projects as assigned.
Collector/Senior Collector
Retreat Behavioral Health
Remote
06.2017 - 11.2024
- Performed detailed insurance follow-up activities focusing on claim status verification, payment tracking, and appeals management.
- Verified insurance benefits.
- Conducted pre-discharge meetings with patients to review benefits and ensure understanding.
- Applied insurance and self-pay payment to patient accounts.
- Processed, applied, and reconciled insurance and self-pay credit card payments.
- Facilitated onboarding and training for new hires.
- Assisted team members with job related issues.
- Special projects as assigned.
Billing Manager
Retreat Behavioral Health
Lake Worth, FL
04.2015 - 05.2017
- Coordinated discussions during monthly collections meetings, focusing on performance metrics and action plans.
- Directed weekly staff meetings to address updates and resolve issues.
- Applied insurance and self-pay payment to patient accounts.
- Attended weekly corporate meetings to review updates and discuss the best way to implement changes.
- Conducted comprehensive audits of department caseloads to identify areas for improvement.
- Approved/processed bi-weekly payroll.
Billing Supervisor
Retreat Behavioral Health
Akron, PA
09.2011 - 04.2015
- Directed weekly staff meetings on any updates or issues.
- Applied patient and self-pay payments daily.
- Processed daily inpatient/outpatient billing.
- Conducted insurance follow-up with reference to claim status, payment, and appeals.
- Verified insurance benefits.
- Trained new hires.
- Adhered to laws of confidentiality.
- Managed calls from patients and family members about insurance/payment issues.
Accountant
South Jersey Federal Credit Union
West Deptford, NJ
09.2008 - 09.2011
- Processed ACH/Payroll
- Set up payroll deductions.
- Confirmed wire transfers.
- Reconciled General Ledger accounts daily.
- Processed Titles for repossession
- Filed small claims for delinquent accounts.
Account Services
Philadelphia Federal Credit Union
Philadelphia, Pennsylvania
09.2003 - 08.2008
- Teller transactions
- Posted all incoming member payments.
- Managed incoming call center calls.
- Processed and reconciled deceased member accounts.
Education
Bachelor of Arts - Accounting
Holy Family University
Philadelphia, Pennsylvania05-1995
Bachelor of Arts - Management-Marketing
Holy Family University
Philadelphia, Pennsylvania05-1995
Skills
- Posting
- Accounts Receivable
- Medical Billing/Terminology
- Microsoft Excel/Word
- Accounts Payable
- General Ledger Accounting
- Account Reconciliation
- Bank Reconciliation
- Accounting
- Staff training and development
- Time management
- Verbal and written communication
Timeline
Revenue Integrity Manager
Ambrosia Behavioral Health
03.2026 - Current
Billing Manager
Ambrosia Behavioral Health
11.2024 - 02.2026
Collector/Senior Collector
Retreat Behavioral Health
06.2017 - 11.2024
Billing Manager
Retreat Behavioral Health
04.2015 - 05.2017
Billing Supervisor
Retreat Behavioral Health
09.2011 - 04.2015
Accountant
South Jersey Federal Credit Union
09.2008 - 09.2011
Account Services
Philadelphia Federal Credit Union
09.2003 - 08.2008
Bachelor of Arts - Accounting
Holy Family University
Bachelor of Arts - Management-Marketing
Holy Family University
Leadership & Activities
Retreat Behavioral Health Aspire Star Award Coordinator, January 2014 – May 2016
- Leading a team of four, created an award to recognize an outstanding employee monthly, chosen by fellow employees.
- Organized quarterly events to promote the award.