Cynthia VanAlstine
Kersey
Summary
Well qualified Office Manager successful at helping patients navigate appointments while maintaining smooth and efficient operations. Offering 15 years of related experience in electronic records management. Detail-oriented and knowledgeable office manager skilled at completing patient-facing and office based tasks by applying strong multitasking and organizational abilities.
Overview
17
17
years of professional experience
Work History
Office Manager
John M. Gorlowski, MD, PC
08.2008 - Current
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Assessed processes and procedures, complying with OSHA, and HIPAA regulations.
- Managed daily administrative tasks to ensure smooth operations within the medical office environment.
- Maintained strict confidentiality of sensitive patient information, adhering to HIPAA guidelines and safeguarding against potential data breaches.
- Created and managed electronic patient records, encompassing data entry and administrative functions related to insurance, billing, and accounts receivable.
- Assisted physicians with clinical documentation to ensure complete and accurate records for each patient visit.
- Addressed and remedied all patient or team member issues.
- Enhanced patient care by establishing strong relationships with medical professionals, including physicians, nurses, and technicians.
- Maintained up-to-date knowledge of healthcare regulations and policies, ensuring the practice remained in compliance at all times.
- Increased revenue by optimizing billing processes and ensuring timely collection of payments from both patients and insurance companies.
- Provided proper scheduling of patients, ensuring timely, and effective allocation of resources and calendars.
- Ensured a safe, comfortable environment for patients by promptly addressing any concerns or issues that arose during their visits.
- Implemented new processes for managing patient flow, minimizing wait times while maintaining high-quality care standards throughout the practice.
- Improved patient satisfaction by implementing efficient scheduling and appointment management systems.
- Implemented customer service training program for front desk staff, elevating patient service standards.
- Optimized inventory management to ensure essential medical supplies were always available.
Education
High School Diploma -
SMAHS
Saint Marys, PA 1585706-1990
Skills
- Customer service
- Office management
- Organizational skills
- Office administration
- Inventory control
- Staff training
- Data privacy
- Health insurance billing
- Strong work ethic
- Effective multitasking
- Patient scheduling management
- Patient demographics
- Insurance eligibility and verification
- Attention to detail
- Patient check-in
- Staff scheduling
- Billing processes
- Medical records administration
- Insurance verification proficiency
- Medical procedures scheduling
- EMR software
- Patient registration
- Reception management
- Electronic health records management
- Data entry
Timeline
Office Manager
John M. Gorlowski, MD, PC
08.2008 - Current
High School Diploma -
SMAHS
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