Summary
Overview
Work History
Education
Skills
Timeline
Generic

Cynthia Vaughn

Philadelphia

Summary

Dynamic retail professional with extensive experience at The Bombay Co, excelling in customer service and staff training. Proven track record in optimizing operations and enhancing team performance. Skilled in cash reconciliation and recruitment, I effectively set goals and foster a productive work environment, driving sales and operational excellence.

Overview

26
26
years of professional experience

Work History

Assistant Manager

Party City
Springfield
06.2008 - 03.2025
  • Assigned work and monitored performance of project personnel.
  • Delegated work to staff, setting priorities and goals.
  • Interviewed prospective employees and provided input to HR on hiring decisions.
  • Assisted in the development of operational strategies to ensure efficient and productive operations.
  • Collaborated with management on developing strategic plans for achieving business goals.
  • Organized training sessions for new hires to familiarize them with the workplace environment.
  • Managed customer service inquiries and complaints in a timely manner.
  • Provided guidance and support to junior staff members on daily tasks, projects, and objectives.

Store Manager

The Bombay Co
Mt. Laurel
08.1999 - 01.2008
  • Delivered excellent customer service and adhered to standard practices to maximize sales and minimize shrinkage.
  • Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
  • Oversaw inventory management through cycle counts, audits and shrinkage control.
  • Oversaw storewide merchandising benchmarks to maintain operational excellence.
  • Prepared weekly schedules to verify proper floor coverage within fiscal guidelines.
  • Trained and mentored associates to teach daily tasks and procedures.

Education

High School Diploma -

Edgewood Reg High School
Atco, NJ
06-1978

Some College (No Degree) - Business Administration and Management

Camden County College
Blackwood, NJ

Skills

  • Retail operations
  • Orientation and training
  • Customer service and satisfaction
  • Goal setting
  • Staff training and development
  • Multitasking and organization
  • Recruitment and hiring
  • Staff supervision
  • Daily opening and closing procedures
  • Cash Reconciling and banking

Timeline

Assistant Manager

Party City
06.2008 - 03.2025

Store Manager

The Bombay Co
08.1999 - 01.2008

High School Diploma -

Edgewood Reg High School

Some College (No Degree) - Business Administration and Management

Camden County College

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Cynthia Vaughn