Daaiyah Johnson
Philadelphia
Summary
Detail-oriented and quality-driven professional seeking a challenging sales-oriented position in a reputable organization to leverage my leadership, customer service, and client relationship management expertise to drive revenue and enhance customer experiences.
Professional with proven track record in customer experience management. Skilled in developing and implementing strategies that enhance customer satisfaction and loyalty. Strong focus on team collaboration, adaptable to changing needs, and reliable in delivering results. Adept at leveraging data-driven insights and innovative solutions to drive customer-centric improvements.
Overview
14
14
years of professional experience
Work History
Director of Customer Experience
ELS English Language Center
09.2015 - 07.2024
- Mentored and developed the customer service management team, fostering a culture of excellence, efficiency, and continuous improvement
- Collaborated with the marketing team to align customer service with ethical product promotion, emphasizing solutions tailored to individual customer needs
- Spearheaded the integration of customer service across business lines, ensuring seamless and high-quality support in diverse areas
- Designed and implemented a professional development strategy that enhanced team skills and promoted innovative approaches to customer engagement
Assistant Manager
Louis Vuitton
06.2010 - 09.2015
- Consistently exceeded monthly and seasonal store sales goals through exceptional client engagement
- Captured and managed meaningful customer data using CRM tools to build long-term client relationships
- Delivered an exceptional customer service experience by tailoring advice to clients' needs and preferences
- Provided guidance on fashion trends, brand history, and product care to elevate the customer shopping journey
- Played a key role in daily store operations, including maintaining an organized and efficient stockroom
Education
Bachelor of Science - Psychology
Howard University
Washington, DC05.2010
Skills
- Sales Management
- Client Relationship Building
- Customer Relationship Management (CRM) Tools
- Team Leadership
- Mentorship
- Strategic Customer Service Initiatives
- Trend Analysis
- Product Promotion
- Cross-Departmental Collaboration
- Training
- Professional Development
- Data-driven decision making
Timeline
Director of Customer Experience
ELS English Language Center
09.2015 - 07.2024
Assistant Manager
Louis Vuitton
06.2010 - 09.2015
Bachelor of Science - Psychology
Howard University
Similar Profiles
Pearl K BerhePearl K Berhe
Summer English Study Aboard at ELS language center at Florida Institute of TechnoSummer English Study Aboard at ELS language center at Florida Institute of Techno
Khaoula KefiKhaoula Kefi
Sales and Marketing Specialist at Express English Training Language CenterSales and Marketing Specialist at Express English Training Language Center
Baasanjargal IreeduiBaasanjargal Ireedui
English Teacher at English Language Center BYUEnglish Teacher at English Language Center BYU