Daameira Carr
Philadelphia
Summary
Dedicated EMT and CMA with frontline healthcare experience paired with an extensive and relevant training and education track record. Recently completed an Emergency Medical Technician (EMT) training program that included hands-on practical experience and classroom-based skill-building. Prepared to succeed within private or emergency ambulance services, hospitals, and other healthcare settings. Recognized as a determined, hardworking, diligent, and ambitious healthcare professional that goes above and beyond everyday to meet the needs of patients.
Professional administrative specialist prepared for role requiring exceptional organizational and interpersonal skills. Background includes managing high-traffic reception areas, coordinating schedules, and providing top-notch customer service. Known for strong teamwork and adaptability, ensuring seamless operations and positive client interactions.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Front Desk/ Receptionist
Temple
11.2024 - Current
- Receiving, greeting, registering and scheduling all patients while also providing clerical support services to department faculty, residents and staff
- Increased the overall safety and privacy of those calling maintaining compliance with OSHA, HIPPA and FDA regulations
- Remained high-energy and alert each shift, despite working within a labor-intensive role that required you to be able to call and dispatch efficiently
Call center Representative
Temple-Jenkintown
01.2023 - 11.2024
- Maintained a high degree of professionalism and empathy during difficult calls, providing emotional support to distressed patients while addressing their concerns.
- Maintained accurate patient records with diligent data entry and effective communication with healthcare professionals.
- Enhanced call center performance by providing excellent customer service and consistently meeting performance metrics.
- Prioritized urgent matters while multitasking, ensuring that critical issues were addressed promptly and accurately.
Emergency responder/dispatcher
Philadelphia police department
07.2022 - 01.2023
- Recorded and tracked emergency requests utilizing computer-aided dispatch systems.
- Supported law enforcement officers during high-risk situations by providing vital background data on suspect locations or histories.
- Dispatched and coordinated emergency services teams according to high-priority calls.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Read system maps and caller information, and documented details in system.
Transport Driver
Healthfleet Ambulance
01.2021 - 07.2022
- Assisted with mobilization, ambulation and transport of patients.
- Assessed and reported patients' responses to initiated treatment.
- Contributed to a safer work environment by conducting regular safety inspections and addressing potential hazards in a timely manner.
- Handled challenging patient situations calmly under pressure, employing strong interpersonal skills to provide compassionate care while maintaining professional boundaries.
Customer service
Five guys
01.2018 - 12.2018
- Contributed to increased sales by upselling menu items and promoting limited-time offers.
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Ensured seamless operations during peak hours by effectively multitasking across various roles such as cashier, food assembler, or grill operator when needed.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
Customer service
McDonald's
01.2016 - 12.2018
- Collaborated with team members to quickly fill large orders and serve large parties.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent food borne illness.
- Maintained cleanliness and organization of the dining area, ensuring a pleasant atmosphere for customers.
Education
CERTIFIED MEDICAL ASSISTANT
GARDEN STATE SCIENCE & TECHNOLOGY INSTITUTE
Jersey City, NJ01-2026
EMT - Emergency Medicine
Drexel University
Philadelphia, PA02-2021
High School Diploma -
Simon Gratz Mastery Charter School
Philadelphia, PA06-2018
Skills
- Attention to detail
- Time management
- Front office management
- Listening skills
- Data entry
- Verbal and written communication
- Administrative skills
- Scheduling appointments
- Office organization
- Complex Problem-solving
- First aid and safety
- HIPAA compliance
Certification
- EMT Training/ CERTIFICATE
- Certified 9-1-1 EMERGENCY TELECOMMUNICATOR CERTIFICATE , PHILADELPHIA POLICE DEPT
Timeline
Front Desk/ Receptionist
Temple
11.2024 - Current
Call center Representative
Temple-Jenkintown
01.2023 - 11.2024
Emergency responder/dispatcher
Philadelphia police department
07.2022 - 01.2023
Transport Driver
Healthfleet Ambulance
01.2021 - 07.2022
Customer service
Five guys
01.2018 - 12.2018
Customer service
McDonald's
01.2016 - 12.2018
CERTIFIED MEDICAL ASSISTANT
GARDEN STATE SCIENCE & TECHNOLOGY INSTITUTE
EMT - Emergency Medicine
Drexel University
High School Diploma -
Simon Gratz Mastery Charter School
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