DAEJSHA COATES
Clifton Heights
Summary
Customer-focused and dependable professional with over seven years of experience providing exceptional customer service, managing schedules, maintaining accurate records, and communicating effectively with clients and team members. Strong organizational, multitasking, and problem-solving abilities with experience working independently and handling confidential information. Seeking a remote Front Desk, Virtual Receptionist, Customer Service, or Administrative Support position where I can contribute excellent communication and administrative skills.
Overview
11
11
years of professional experience
Work History
House and grounds supervisor
Cynwyd club
Bala Cynwyd, PA
06.2024 - Current
- Managing building
- Training on coming employing
- Setting schedules
- Ordering
- Lifting
- Running department
- Oversaw daily grounds maintenance operations, ensuring pristine condition of club landscaping and facilities.
- Managed team schedules and delegated tasks to optimize workflow efficiency and productivity.
- Conducted regular inspections of grounds to identify areas for improvement and implement corrective actions.
- Developed annual maintenance plans aligned with club standards and seasonal demands to ensure operational readiness.
- Fostered strong relationships with vendors to secure quality supplies while negotiating favorable contracts.
- Provided exceptional customer service, addressing client concerns promptly and professionally to maintain satisfaction levels.
- Increased overall property appeal through seasonal decoration planning and execution, enhancing visitor experience during events or celebrations.
- Oversaw the hiring process for groundskeeping staff members, selecting qualified candidates who aligned with organizational values and goals.
Direct Care Worker
Sunrise Senior Living
Abington, PA
01.2024 - 03.2025
- Feeding clients
- Bathing clients
- Companionship
- Wounds care
- Hospice care
- Health monitoring
- Home making
- Reporting
- Collaborated with healthcare professionals to develop and implement individualized care plans.
- Monitored resident health, reporting changes in condition to nursing staff promptly.
- Trained and mentored new staff on best practices in direct care services.
- Improved quality of life for residents by organizing engaging recreational activities and social events.
- Provided emotional support to patients during difficult times, fostering a sense of trust and psychological wellbeing.
- Delivered exceptional service by prioritizing patient safety while maintaining confidentiality according to HIPAA guidelines.
- Managed challenging behaviors effectively using appropriate de-escalation techniques and crisis intervention strategies when necessary.
Home Health Aide
Serenity Care
Philadelphia, PA
07.2020 - 08.2023
- Coordinated daily schedules and maintained accurate client documentation.
- Communicated professionally with clients, families, and healthcare staff.
- Managed confidential records while ensuring accuracy and compliance.
- Resolved client concerns with professionalism and empathy.
- Prioritized multiple responsibilities in a fast-paced environment.
- Worked independently while consistently meeting client needs.
Customer service remote
CVS
Philadelphia Pa
03.2021 - 02.2023
- Billing issues
- Troubleshooting technical problems
- Answering the phone
- Data entry
- Sending emails
- Time management
- Communication
- Demonstrated respect, friendliness, and willingness to help wherever needed.
- Worked flexible hours across night, weekend, and holiday shifts.
- Managed time efficiently in order to complete all tasks within deadlines.
- Used critical thinking to break down problems, evaluate solutions, and make decisions.
Customer Service Associate / Produce Associate
GIANT Food Stores
Lansdowne, PA
10.2015 - 06.2020
- Delivered outstanding customer service and resolved customer questions.
- Processed transactions accurately using point-of-sale systems.
- Assisted customers in locating products and addressing concerns.
- Maintained organized merchandise displays and inventory.
- Worked efficiently in a fast-paced retail environment.
- Collaborated with team members to ensure an excellent customer experience.
Education
High School Diploma -
YouthBuild Charter School
Philadelphia, PA08.2017
Skills
- Customer Service & Client Support
- Virtual Front Desk Support
- Phone, Email & Chat Communication
- Appointment Scheduling
- Calendar Management
- Data Entry & Recordkeeping
- Microsoft Word, Excel & Outlook
- Google Workspace
- Time Management
- Multitasking
- Problem Resolution
- Attention to Detail
- Professional Communication
- Team Collaboration
- Remote Work Readiness
- Microsoft Office Suite
- Google Docs & Google Sheets
- Zoom
- Microsoft Teams
- Outlook
- Gmail
- Data Entry
- Internet Research
- Typing & Keyboarding
- Basic Computer Troubleshooting
- Grounds maintenance
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Using hand tools
- Repairs and maintenance
- Computer skills
- Dedicated work ethic
- Heavy lifting
Timeline
House and grounds supervisor
Cynwyd club
06.2024 - Current
Direct Care Worker
Sunrise Senior Living
01.2024 - 03.2025
Customer service remote
CVS
03.2021 - 02.2023
Home Health Aide
Serenity Care
07.2020 - 08.2023
Customer Service Associate / Produce Associate
GIANT Food Stores
10.2015 - 06.2020
High School Diploma -
YouthBuild Charter School