DAIJA I. DAVIS

Norristown

Summary

Customer-focused sales and administrative professional with over 11 years of experience in customer service, sales, scheduling, and operations. Proven ability to build rapport, manage high-volume client interactions, handle payments, and maintain organized records in fast-paced environments. Highly motivated, detail-oriented, and well-suited for a Leasing Consultant role supporting occupancy goals, resident satisfaction, and daily property operations.

Overview

years of professional experience

Work History

Server / Bartender

LongHorn Steakhouse

Norristown, PA

11.2017 - Current

Deliver high-quality customer service while managing multiple client interactions simultaneously
Handle cash and credit transactions accurately, balancing drawers and maintaining financial integrity
Build strong customer relationships through product knowledge and personalized recommendations
Maintain compliance with company policies, cleanliness standards, and operational procedures
Communicate effectively with team members to ensure smooth daily operations
Leasing-Relevant Strengths: customer engagement, payments, multitasking, professionalism, retention.

Freelance Seamstress / Alterations Specialist

Norristown, PA

01.2010 - Current

Manage client appointments, timelines, and payments independently
Deliver customized services while maintaining high customer satisfaction
Ensure accurate measurements, records, and on-time completion
Leasing-Relevant Strengths: client management, organization, accountability

Assistant Manager

Alex and Ani LLC

King of Prussia, PA

01.2019 - 04.2021

Supervised daily operations and staff to ensure excellent customer experience
Prepared and managed weekly employee schedules covering extended business hours
Oversaw cash handling, inventory systems, and daily/monthly revenue reporting
Resolved customer concerns efficiently while supporting sales goals
Assisted store manager with operational organization and workflow efficiency
Leasing-Relevant Strengths: scheduling, operations, leadership, reporting, customer satisfaction

Education

High School Diploma - undefined

Sankofa Academy Charter School

West Chester, PA

01.2014

Skills

Leasing & Sales Support
Customer Relations & Follow-Up
Scheduling & Administrative Support
Rent & Payment Processing

CRM & Microsoft Office (Word, Excel, PowerPoint)
Problem Resolution & Conflict Management
Inventory & Record Management
Team Collaboration & Supervision

Timeline