Daisha Myers
LANCASTER
Summary
Results-driven professional with over four years of experience in service coordination and case management. Skilled in accurate recordkeeping, team leadership, and fostering collaboration among interdisciplinary teams to optimize service delivery and compliance.
Overview
11
11
years of professional experience
Work History
Service Coordinator
AmeriHealth Caritas
Lancaster Pa
06.2025 - Current
- Coordinated member services, ensuring timely access to healthcare resources and support.
- Managed scheduling of appointments, optimizing provider availability and member satisfaction.
- Assisted in tracking case management workflows, improving efficiency across service delivery teams.
- Collaborated with interdisciplinary teams to resolve member inquiries and enhance service quality.
- Monitored compliance with regulatory requirements, maintaining up-to-date documentation for audits.
- Developed training materials for new staff, fostering understanding of operational procedures and policies.
- Served as a primary point of contact for clients, addressing inquiries, providing updates, and ensuring overall satisfaction with services rendered.
Care Coordinator
ElderSource
Jacksonville, Florida
10.2023 - 06.2025
- Coordinated care plans for diverse client needs, ensuring comprehensive support and resources.
- Facilitated communication between healthcare providers and families to enhance patient outcomes.
- Monitored patient progress, adjusting care strategies based on individual assessments and feedback.
- Developed educational materials to inform clients about available services and programs.
- Provided training and mentorship to new staff on best practices in care coordination.
Intensive Case Manager
Keystone Human Services
Harrisburg, PA
08.2019 - 06.2022
- Coordinated individualized service plans to address client needs and facilitate access to resources.
- Developed strong relationships with clients, fostering trust and promoting engagement in services.
- Monitored client progress, adjusting interventions to ensure alignment with goals and outcomes.
- Collaborated with multidisciplinary teams to deliver comprehensive support and improve service delivery.
- Conducted thorough assessments to identify strengths, challenges, and necessary services for clients.
Lead Behavioral Support Specialist
New Story School
Harrisburg, PA
01.2018 - 08.2019
- Developed individualized behavior intervention plans to support student needs and enhance learning experiences.
- Collaborated with educational staff to implement strategies promoting positive behavioral changes in students.
- Monitored student progress and adjusted interventions based on data-driven insights to ensure optimal outcomes.
- Trained and mentored new staff on behavior management techniques and crisis intervention protocols.
- Implemented evidence-based practices that improved overall school climate and student engagement levels.
Mental Health Direct Support Specialist
Community Services Group
Lancaster, PA
09.2015 - 11.2016
- Supported individuals with developmental disabilities in daily living activities and skill development.
- Facilitated communication between clients and their families to enhance support services.
- Implemented individualized care plans to address specific needs and goals of clients.
- Conducted regular assessments of client progress, adjusting strategies as needed for optimal outcomes.
Education
Master's of Multicultural Education - Education
Eastern University
PA05.2020
Bachelor of Arts - Psychology
West Chester University of Pennsylvania
West Chester, PA12.2015
Skills
- Telephone communication
- Accurate recordkeeping
- Client advocacy
- Notetaking and documentation
- Individualized service plans
- Service monitoring and evaluation
- Team leadership
Timeline
Service Coordinator
AmeriHealth Caritas
06.2025 - Current
Care Coordinator
ElderSource
10.2023 - 06.2025
Intensive Case Manager
Keystone Human Services
08.2019 - 06.2022
Lead Behavioral Support Specialist
New Story School
01.2018 - 08.2019
Mental Health Direct Support Specialist
Community Services Group
09.2015 - 11.2016
Master's of Multicultural Education - Education
Eastern University
Bachelor of Arts - Psychology
West Chester University of Pennsylvania