Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Daisy Clemente

Allentown

Summary

Encouraging supervisor, mentor, and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company and employee success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

19
19
years of professional experience
1
1
Certification

Work History

Medical Absence

None At This Time
11.2022 - Current
  • I was hospitalized for the second half of 2023 which resulted in a transplant in December 2023.

Region - Technology Training Supervisor

Brooklyn Public Library, Central/Sunset Region/Park Slope
07.2014 - 11.2022
  • Conducted performance evaluations for the TRS staff within the region, identifying areas of improvement and guiding professional development plans.
  • Oversee the development, enhancement, and maintenance of technology-related services offered to end-users (staff and public), i.e Personal computers, printers, and other computer-related equipment.
  • Trained and mentored TRS staff members within my regions in their career development, sharing knowledge from years of experience in the field having previously worked as a TRS.
  • Assist in the technology training and professional development of all staff within the assigned region.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Boosted team performance by developing customer service training materials and conducting service training.
  • Gathered, organized and input information into digital database.
  • Assess technology training needs and implement technology training best practices for all locations within the assigned library region.
  • Cross-promote technology training events for all locations within the assigned library region.
  • Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
  • Communicate appropriate information to staff.
  • Host meetings and skillshares as necessary to make sure technical information and skills are disseminated throughout the region.
  • Respond to and refer customer technology complaints to appropriate supervisors/departments.
  • Serve as needed on committees and working groups to improve technology training and resources at Brooklyn Public Library.

Technology Resource Specialist

Brooklyn Public Library, Highlawn Branch
02.2006 - 07.2014
  • Maintaining the functionality of branch technology including public and staff computers, printers, copiers, and self-check machines.
  • Analyzing and troubleshooting technology-based problems within the branch and coordinating with the IT department for more complex issues.
  • Providing scheduled computer classes, programming, and one-on-one sessions with patrons, along with assisting fellow staff members in providing their own programming.
  • Providing customer service and information concerning computer hardware and software to the public and staff.
  • Customer service desk duties including the creation/renewal of library card accounts, answering information/reference questions and handling difficult situations concerning library accounts and fees.

Education

Associates - Graphic Design

Kingsborough Community College
Brooklyn, NY
01.2003

Skills

  • Staff Mentoring, Coaching, and Supervision
  • Team Leadership and Development
  • Teamwork and Collaboration
  • Active Listening
  • Friendly, Positive Attitude
  • Time Management
  • Excellent Verbal and Written Communication
  • Staff Training and Development
  • Performance Tracking and Evaluations
  • Customer Service
  • Adaptability and Flexibility
  • Attention to Detail
  • Organizational Skills
  • Hiring and Training

Certification

  • Certified Recovery Specialist, Pennsylvania Certification Board - June 2025

Timeline

Medical Absence

None At This Time
11.2022 - Current

Region - Technology Training Supervisor

Brooklyn Public Library, Central/Sunset Region/Park Slope
07.2014 - 11.2022

Technology Resource Specialist

Brooklyn Public Library, Highlawn Branch
02.2006 - 07.2014

Associates - Graphic Design

Kingsborough Community College

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Daisy Clemente