Daivina Littles
Levittown
Summary
Operations professional experienced in account maintenance, data accuracy, and time‑sensitive processing in regulated environments. Looking to apply these skills in payroll, benefits administration, human resources operations, or 401(k) services.
Overview
5
5
years of professional experience
Work History
Account Maintenance Operations Generalist
Bank of America
Pennington, NJ
10.2024 - Current
- Process and verify account maintenance requests using CEW and internal operations tools to ensure accurate updates.
- Handle client and associate communications through Secure Messaging Center and Salesforce, providing clear guidance and timely follow‑through.
- Research account discrepancies, complete required documentation, and support escalations/complaints to maintain compliance and operational efficiency.
Risk Management Intern
NBC Universal Studios
Manhattan, NY
10.2023 - 08.2024
- Researched company creditworthiness using Moody’s Analytics and Dun & Bradstreet, summarizing findings for risk assessments.
- Analyzed and organized financial data in Excel, creating pivot tables and structured reports for leadership.
- Produced the weekly Risk Management newsletter by gathering updates, verifying information, and presenting insights in a clear, concise format.
PXT Associate HR Generalist
Amazon
Staten Island, NY
05.2021 - 08.2023
- Corrected timecards in Kronos, processed pay updates (taxes, household status, etc.), and initiated leave of absence requests through myHR to maintain accurate employee records.
- Assisted employees with performance concerns, termination appeals, and hardship transfer requests while ensuring confidentiality and policy compliance.
- Coordinated new‑hire onboarding by scheduling first‑day training, creating work schedules in A to Z, and supporting a smooth start‑to‑finish associate experience.
Education
Bachelor of Science - Human Resources Management
Southern New Hampshire University
Hooksett, NH05-2027
High School Diploma -
Preston High School
The Bronx, NY2019
Skills
- Attention to detail, quality control, and error prevention in high‑risk operations
- Risk assessment and resolution of complex, time‑sensitive cases
- Clear written and verbal communication with clients and internal partners
- Meeting deadlines and executing work in fast‑paced, controlled environments
- Coaching, mentoring, and knowledge sharing within teams
Timeline
Account Maintenance Operations Generalist
Bank of America
10.2024 - Current
Risk Management Intern
NBC Universal Studios
10.2023 - 08.2024
PXT Associate HR Generalist
Amazon
05.2021 - 08.2023
Bachelor of Science - Human Resources Management
Southern New Hampshire University
High School Diploma -
Preston High School