Dakota Fox
Duncannon
Summary
Professional in customer service with strong focus on team collaboration and achieving results. Skilled in conflict resolution, communication, and managing team performance. Reliable and adaptable, ensuring seamless operations and customer satisfaction in dynamic environments. Prepared to lead and support team to meet and exceed goals.
Overview
9
9
years of professional experience
Work History
Customer Service Supervisor
Atlantic Tactical
New Cumberland, PA
07.2024 - Current
- Coordinated with other departments to streamline communication and enhance overall customer experience.
- Supervised customer service team, ensuring high-quality support and operational efficiency.
- Resolved escalated customer issues, improving satisfaction and retention rates.
- Analyzed performance metrics, identifying trends to optimize team productivity and service delivery.
- Led regular team meetings, fostering collaboration and addressing challenges proactively.
- Assessed team performance through regular reporting, identifying opportunities for further skill development and training initiatives.
- Researched and corrected customer concerns to promote company loyalty.
- Coached employees through day-to-day work and complex problems.
- Enhanced team productivity through regular coaching, feedback, and performance evaluations.
- Served as Subject Matter Expert (SME) for legacy system during a major integration project.
Account Specialists Representative
Atlantic Tactical
New Cumberland, PA
09.2022 - 07.2024
- Responsible for communications between Government Agencies and with Atlantic Tactical.
- Ensures Government Agencies accounts are current.
- Responsible for Creating quotes and communicating them to customer and sales Representative.
- Responsible for handling and processing transactions of vast amounts.
- Excels in deescalating high stress situations to improve customer service satisfaction.
- Responsible for insuring all invoices corporate with all government contracts.
- Serves as liaison between government agencies and vendors to ensure customer receives most current and accurate information.
- Maintains open line of communication with sales representatives.
Customer Service Representative
Atlantic Tactical - Lawmen's - United Uniform
New Cumberland, PA
03.2021 - 09.2022
- Excelled in deescalating high stress situations to improve customer service satisfaction.
- Ensures customer accounts are current.
- Vetting web orders to protect company from fraud as well as ensuring the intercompany process stays on track.
- Ensuring customers credentials met state requirements for restricted items.
- Entrusted to handle placing orders of our sister companies.
- Processed refund transactions and negated orders upon customer request.
Outbound Lead
Chewy.com
Mechanicsburg, PA
10.2016 - 01.2021
- Setting HC to plan
- Checking in/out of truck drivers daily
- Tracking CPLH to stay on pace to ship out up to 30K daily
- Answering/placing calls to FedEx
- Making sure the trailers are loaded efficiently and on time
Education
High school diploma -
Susquenita High School
Duncannon, PA06-2011
Skills
- Microsoft Office
- Computer Skills
- Data Entry
- Customer Service Skills
- Billing
- Filing
- Receptionist
- Scheduling
- Microsoft Outlook
- Claim Questions
- Policy/Account changes
- Conflict Resolution expert
- Sharp problem solver
- Energetic work attitude
Timeline
Customer Service Supervisor
Atlantic Tactical
07.2024 - Current
Account Specialists Representative
Atlantic Tactical
09.2022 - 07.2024
Customer Service Representative
Atlantic Tactical - Lawmen's - United Uniform
03.2021 - 09.2022
Outbound Lead
Chewy.com
10.2016 - 01.2021
High school diploma -
Susquenita High School