DALE HALL
Ducansville
Summary
Results-driven Assistant Manager with a proven track record in team leadership, customer service, and staff training. Committed to enhancing operational efficiency and fostering a positive work environment.
Overview
1
1
Certification
21
21
years of professional experience
Work History
Assistant Manager
Applebee's Grill + Bar
Altoona, PA
07.2009 - 09.2026
- Led team in executing daily operations, ensuring high-quality service and customer satisfaction.
- Developed training programs for new staff, enhancing onboarding efficiency and skill acquisition.
- Streamlined inventory management processes, reducing waste and improving stock accuracy.
- Implemented promotional strategies to increase sales during peak hours and special events.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Enforced company policies consistently while handling disciplinary actions when necessary with fairness and respect.
Team Leader
Golden Corral Buffet and Grill
Uniontown, PA
01.2006 - 07.2009
- Led team in daily operations, ensuring high service standards and guest satisfaction.
- Trained new staff on operational procedures and customer service excellence.
- Implemented process improvements to enhance efficiency and reduce wait times.
- Monitored inventory levels and coordinated supply orders to maintain stock availability.
- Developed team members'' skills through targeted coaching sessions, resulting in improved individual performance.
Education
High School Diploma -
Brownsville High School
Brownsville, PA08-2006
Skills
- Customer service
- Money handling
- Team leadership
- Decision-making
- Problem-solving
- Time management
- Customer relations
- Team motivation
- Staff training and development
- Staff supervision
- Goal setting
- Staff development
- Policy enforcement
- Orientation and training
Certification
serve safe
Timeline
Assistant Manager
Applebee's Grill + Bar
07.2009 - 09.2026
Team Leader
Golden Corral Buffet and Grill
01.2006 - 07.2009
High School Diploma -
Brownsville High School