Daleyshalee Cruz
Allentown
Summary
Professional retail worker with solid experience in delivering high-quality customer service. Proficient in point-of-sale systems, inventory management, and visual merchandising. Known for strong teamwork, adaptability, and results-driven approach. Reliable and focused on meeting and exceeding sales goals in fast-paced environment.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Retail Associate
Marshalls
12.2024 - Current
- Maintained a clean and welcoming store environment to enhance the overall shopping experience for customers.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Handled cash transactions accurately, maintaining balanced registers and reducing discrepancies during shift changes.
- Provided excellent customer service, addressing inquiries and resolving issues swiftly.
- Collaborated with team members to achieve daily sales goals and exceed performance targets.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Greeted customers and helped with product questions, selections, and purchases.
- Listened to customer needs and desires to identify and recommend optimal products.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
Seasonal Associate
Aeropostale
11.2023 - 12.2023
- Increased customer satisfaction by resolving complex issues and providing exceptional service at all times.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Streamlined inventory management processes, reducing waste and ensuring optimal stock levels were maintained.
- Established strong relationships with key stakeholders, facilitating effective communication across departments and teams.
- Organized and replenished clothing stock on sales floor and in storage areas
Education
Louis E. Dieruff High School
815 N Irving St, Allentown, PA 18109Skills
- Store opening and closing
- Friendly and outgoing
- Returns and exchanges
- Reliability
- Bilingual
Certification
Child CPR AED, Infant CPR
Timeline
Retail Associate
Marshalls
12.2024 - Current
Seasonal Associate
Aeropostale
11.2023 - 12.2023
Louis E. Dieruff High School
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