Dalton Baker
Kennett Square
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Service Advisor
Porsche Delaware
01.2021 - Current
- Managed multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Educated customers on proper vehicle maintenance, fostering long-term relationships built on trust and loyalty.
- Maintained high customer satisfaction standards to meet or exceed targets.
- Collaborated with parts department to expedite necessary repairs, minimizing downtime for customers'' vehicles.
- Assisted in training new Service Advisors, sharing best practices for effective communication and problem-solving skills.
Store Manager
Autopart International
01.2013 - 01.2021
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Managed a staff of 8 counter personel and parts delivery drivers
Store Manager
Autozone
01.2012 - 01.2013
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Rotated merchandise and displays to feature new products and promotions.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Enhanced employee performance and satisfaction by establishing clear goals and providing regular feedback.
Service Manager
Pep Boys Auto
01.2006 - 01.2012
- Met with customers to discuss service needs and offer available solutions.
- Hired, trained and supervised team of service staff members to meet business goals.
- Analyzed service reports to identify areas of improvement.
- Increased overall revenue by upselling additional services and products during routine maintenance visits.
- Successfully managed budgets and allocated resources to maximize productivity and profitability.
- Defined clear targets and objectives and communicated to other team members.
- Continuously reviewed service offerings to identify areas for improvement or expansion based on market trends or customer feedback.
Assistant Manager
Advance Auto Parts
01.2002 - 01.2006
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Increased sales through effective merchandising strategies and targeted promotions.
- Oversaw daily cash reconciliations, ensuring accurate financial reporting and minimizing discrepancies.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
Education
High School Diploma -
Ephrata High School
Ephrata, PA06-2003
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Vehicle assessment
- Strong work ethic
- Excellent communication
- Workflow management
- Customer retention
Accomplishments
Won Store Manager of the year in the 2018 while Managing at Autopart International
Certification
- Tire and Service Pro, Pep Boys
- ASE certified Service Consultant, ASE, 12/31/15
- Porsche Certified Brand Ambassador, Porsche
Timeline
Service Advisor
Porsche Delaware
01.2021 - Current
Store Manager
Autopart International
01.2013 - 01.2021
Store Manager
Autozone
01.2012 - 01.2013
Service Manager
Pep Boys Auto
01.2006 - 01.2012
Assistant Manager
Advance Auto Parts
01.2002 - 01.2006
High School Diploma -
Ephrata High School
Similar Profiles
Paul MolinaPaul Molina
Service Advisor and Manager at Gaudin Porsche Las Vegas and Porsche HendersonService Advisor and Manager at Gaudin Porsche Las Vegas and Porsche Henderson
Samuel LyghtSamuel Lyght
Child Support Specialist at State of Delaware, Delaware Health and Social ServicesChild Support Specialist at State of Delaware, Delaware Health and Social Services
Patti MengersPatti Mengers
Vice President of Goodwill Staffing Services at Goodwill of Delaware & Delaware CountyVice President of Goodwill Staffing Services at Goodwill of Delaware & Delaware County