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Behavioral health professional prepared to bring valuable experience to new role. Known for implementing effective behavior plans and contributing to client progress. Proven ability to collaborate with team members and adapt to dynamic environments, leveraging skills in data-driven decision-making and client engagement.

Senior Programme Manager with a proven track record in enterprise transformation and operational excellence. Successfully led the migration of Boots Opticians' contact lens subscription platform, coordinating technology, operations, fulfilment, payments, customer service, and third-party suppliers. Delivered strategic operational transformation through the integration of a third-party optical SaaS platform. Recognised for leadership and delivery performance with a promotion from Customer Success Manager to Senior Programme Manager. Established structured customer training frameworks that improved onboarding and service consistency. Achieved significant reductions in support ticket volumes and resolution times through service transformation initiatives. Expertise in programme & portfolio management, enterprise SaaS implementation & onboarding, business change & BAU transition management, and regulatory compliance including GDPR and PCI-DSS. Career goals include driving further operational transformations and enhancing customer success strategies within global enterprises.
Offering strong leadership and communication skills with proven ability to manage complex projects. Knowledgeable about stakeholder management, risk assessment, and strategic planning from previous roles. Ready to use and develop project management, team leadership, and problem-solving skills in next role.

Facilitated comprehensive mental health services, contributing to positive patient outcomes through effective support and intervention.

Strategic Business Leader with 17+ Years of expertise in Operations, Technology, and Digital Transformation

Innovative professional with a remarkable 17+ years of progressive experience in orchestrating business functions and providing executive-level guidance to principals and stakeholders. A visionary thinker is known for shaping innovative processes, instituting SOPs, and optimizing operations while spearheading diverse technology teams to foster collaborative, high-productivity environments.

Demonstrating a strong acumen for evaluating and responding to dynamic customer landscapes, I bring an invaluable ability to adapt and excel amidst rapidly evolving business environments. My journey as a business leader has been marked by the establishment of robust procedures that not only streamline processes but also nurture cohesive teamwork.

As a proficient Service Delivery expert, I hold coveted certifications including PMP, ITIL V3 Foundation, Lean Six Sigma Yellow Belt, and recognized credentials as an Agile and Scrum Master, along with being a Certified Scrum Product Owner. My leadership prowess shines through in my capacity to construct, train, mentor, guide, and invigorate top-tier cross-functional technical teams.

With a knack for managing people adeptly, I possess an unwavering commitment to leading concurrent projects with finesse. My adaptability to high-energy, time-critical settings underscores my reputation for delivering impactful results. Beyond this, my involvement in automation and digital transformation initiatives has further enriched my skill set, paving the way for the seamless integration of technological advancements into business strategies.

My multifaceted background encompasses strategic leadership, process innovation, technological adeptness, and a resolute commitment to driving efficiency. My unwavering energy and ability to thrive under pressure further underscore my capacity to catalyze positive change within organizations.

MYEISHA DENNIS

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Senior Performance Development Coach

Performance Development Coach

Performance Mentor

Care Advocate

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Bachelor of Science - Communications Science Disorders

Associate of Applied Science - Nursing

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Performance Mentor

Care Advocate

Senior Performance Development Coach

Performance Development Coach

Bachelor of Science - Communications Science Disorders

Associate of Applied Science - Nursing

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