Dalton Kennedy
West Mifflin
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals. Known for successfully handling escalated customer support issues.
Overview
4
4
years of professional experience
4
4
years of post-secondary education
Work History
Customer Service Manager
Mavis Tire Supply
Bethel Park
02.2025 - 12.2025
- Developed customer support strategies that enhanced service delivery and satisfaction.
- Led cross-department collaboration to streamline communication and improve customer service processes.
- Trained and mentored staff on conflict resolution techniques to effectively handle customer complaints.
Store Manager
Monro
Pittsburgh
12.2021 - 01.2025
- Implemented training programs to enhance staff skills and improve customer service.
- Monitored daily sales performance to identify trends and adjust strategies accordingly.
- Developed visual merchandising displays to optimize product presentation and drive sales.
Education
State Inspection/ Emissions License EPA 609 - Automotive
Steel Center CTE
Pittsburgh, Pennsylvania 01.2018 - 08.2021
Skills
- Customer support strategy
- Conflict resolution
- Cross-department collaboration
- Customer relationship management
- Training and mentorship
- Sales performance analysis
- Visual merchandising
- Product presentation
- Effective communication
- Problem solving
- Staff development
- Time management
- Team building
- Adaptability to change
- Critical thinking
- Adherence to high customer service standards
- Shipping, receiving, and warehousing
- Cash handling
- Exceptional telephone etiquette
- Product knowledge
- Policy enforcement
- Staff management
- Account updates
- Problem-solving
- Feedback collection
- Talent allocation
- Skilled multi-tasker
- Talent development
- Staff training
- Management of remote employees
- Meticulous attention to detail
- Tactful and diplomatic
- Customer relationship management (CRM)
- Information security
- Complaint resolution
- Relationship building
- Process improvement specialist
- Telemarketing expertise
- Customer relationship management software (CRM)
- Project management
- Effective workflow management
- Purchasing and procurement
- Negotiation expert
- Continuous improvement
- Research
- Coordinating service initiatives
- Escalation handling
- Workflow management
- Administrative support
- Decision-making
- Verbal and written communication
- Deadline oriented
- Expertise in sales
- Account management
- Conflict management
- Budgeting and reporting
- Billing and filing
- Training and coaching
- Loss prevention
- Employee scheduling
- Product and service solutions
- Sales expertise
- Call monitoring
- Excellent time management skills
- Research and due diligence
- Customer relations
Timeline
Customer Service Manager
Mavis Tire Supply
02.2025 - 12.2025
Store Manager
Monro
12.2021 - 01.2025
State Inspection/ Emissions License EPA 609 - Automotive
Steel Center CTE
01.2018 - 08.2021