Dalton Payne
Hanover,PA
Summary
Enthusiastic and motivated individual passionate about customer service. Team player works well both independently and within team settings to achieve goals. Skilled communicator and problem solver committed to creating positive customer experiences.
Overview
8
8
years of professional experience
Work History
Customer Service Associate
Wawa
03.2025 - Current
- Handled customer complaints professionally, resulting in satisfactory outcomes and positive feedback.
- Maintained a high level of product knowledge, providing accurate information to customers.
- Collaborated with team members to achieve monthly targets and optimize workflow efficiency.
- Scanned shelves and product cases to locate expired, outdated, and spoiled items.
- Maintained proper storage of stocked items, keeping backroom areas organized and accessible for future use.
In-Home Caretaker
Family
06.2019 - 08.2023
- Managed medication schedules to ensure timely administration and improve client health outcomes.
- Provided emotional support through active listening and empathetic communication, fostering positive relationships.
- Facilitated social interaction by arranging visits from friends or family members.
Shift Manager
Wendy's
01.2019 - 06.2019
- Trained and mentored new employees to maximize team performance.
- Supervised all areas of restaurant to keep it clean and well-maintained.
- Immediately resolved issues with patrons by employing careful listening and communication skills.
- Oversaw store operations by counting cash drawers, reviewing equipment management and supervising staff.
Crew Member
Wendy's
08.2017 - 01.2019
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals and collected payments.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Worked well with teammates and accepted coaching from management team.
Education
High School Diploma -
South Western Senior High School
Hanover, PA06.2017
Skills
- Point of sale systems
- Merchandise upselling
- Stock replenishment
- Quality assurance
- Inventory control
- Training and mentoring
Personal Information
Title:
Timeline
Customer Service Associate
Wawa
03.2025 - Current
In-Home Caretaker
Family
06.2019 - 08.2023
Shift Manager
Wendy's
01.2019 - 06.2019
Crew Member
Wendy's
08.2017 - 01.2019
High School Diploma -
South Western Senior High School
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