Summary
Overview
Work History
Education
Skills
Volunteer Experience
Co Curriculars
Accomplishments
Websites
Timeline
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Damali Jackson

Henryville

Summary

Motivated and adaptable professional with a strong background in customer service, sales, and residential life. Recognized for exceptional communication, conflict resolution, and leadership skills. Proven ability to thrive under pressure, maintain high standards, and foster positive environments. Quick learner with a proactive attitude, committed to supporting team success and exceeding organizational goals.

Overview

8
8
years of professional experience

Work History

Sales Associate

Coach Outlet
Tannersville
05.2024 - Current
  • Meet customer needs through solution-oriented and forward thinking
  • Create positive impressions with customer by bringing best self to work through elevated, sophisticated
  • Greeted customers and provided exceptional customer service.

Orientation Leader

East Stroudsburg University of Pennsylvania
East Stroudsburg
05.2024 - 05.2025
  • Supervised groups of at least 20 students during each New Student Orientation
  • Prepared and presented information about student services, academic programs, campus resources and other topics related to student life.
  • Led small group discussions on topics such as time management, study skills, career planning, financial aid and health services.

Board of Trustees Member

East Stroudsburg University of Pennsylvania
East Stroudsburg
05.2023 - 05.2025
  • Maintained confidentiality regarding sensitive information pertaining to the organization's affairs.
  • Supported community outreach programs aimed at increasing awareness about the organization's mission.
  • Collaborated with executive leadership team to develop strategies for growth and sustainability.
  • Provided guidance related to ethical business practices within the organization.

Resident Advisor

East Stroudsburg University of Pennsylvania
East Stroudsburg
08.2024 - 05.2025
  • Oversee a floor of 45 first-year residential students, providing programming aimed at supporting a variety of areas such as diversity, social wellness, community service, and more
  • Enforce Housing and Residence Life policies and procedures, ensuring a safe living and learning community for a building of 500 students
  • Provide intentional one-on-one interactions with residents to assess overall well-being and positively support the students' experiences

Communications & Programs Intern

National Organization for Youth Safety (NOYS)
Washington
05.2023 - 08.2023
  • Managed and tracked analytics for national organization using excel
  • Contacted upwards for 100 clients/partners for national fellowship to garner support to ensure organizations success
  • Planned a national campaign utilizing Excel and coordinated with the executive director to ensure the overall organization's success.

Associate

Family Entertainment Group
Tannersville
04.2021 - 06.2023
  • Handled an average of $1,500 in transactions per week
  • Certified ropes course instructor, ensuring all safety measures are met
  • Maintained a pleasant and welcoming demeanor throughout any situation

Assistant

Alternatives Beauty Salon
East Stroudsburg
06.2017 - 08.2020
  • Assisted owner in washing, conditioning, braiding, and styling client's hair to meet expectations
  • Engaged clients throughout appointments, ensuring quality customer satisfaction
  • Employed interpersonal communication skills, providing consistency in information to and from clients and owner
  • Sanitized and disinfected work areas and equipment

Education

Bachelor of Arts - Communication With A Concentration in Public Advocacy

East Stroudsburg University of Pennsylvania
East Stroudsburg, PA
05.2025

Skills

  • Analytical and critical thinking
  • Excellent communication
  • Event planning
  • Interpersonal relationships
  • Audience engagement
  • Project management
  • Customer service
  • Conflict resolution
  • microsoft word
  • microsoft outlook

Volunteer Experience

  • Greater Shiloh Church Food Pantry, East Stroudsburg, PA, June 2018 - Present
  • Respect My Life Organization, Parsippany, NJ, September 2018 - Present

Co Curriculars

East Stroudsburg University of Pennsylvania, East Stroudsburg, PA, 

Trustee - East Stroudsburg University Council of Trustees, May 23 - May 2025 

  • Appointed by the Board of Governors,
  • Uses strategic/forward thinking and advanced communication to solve issues and ensure messages are relayed to university,

Student Government Association, 

Secretary, September 2022 - May 2023

  • Used critical thinking and organizational skills to contribute valuable information for advocacy,
  • Managed over 50 people in organization with the use of excel,
  • Wrote detailed meeting minutes as meetings occurred surpassing the amount of 6-10 pages per meeting

SHIELD Committee, Co-Chair, March 2022 - September 2023

  • Lead an ad hoc committee formed to reduce external disturbances on-campus and ensure the safety of students, Mapped out alternate routes to buildings to increase safety and reduce student detriment, Participated in project planning with administration

Finance Committee, Member, September 2022 - December 2023 

  • Allocated an accumulated 1.8 million dollars to 80+ organizations while following policy and procedures,
  • Sat on board to hear student allocation requests and enforced an equitable process, by which student organizations were provided adequate funding,
  • Presented allocated funds to Student Government Board general body voting and approval

Public Relations, Chairperson,January 2022 - May 2022 

  • Oversaw Instagram account, promoted marketing materials,
  • Effectively engaged students and increase awareness of events

Senator,September 2021 - January 2022

  • Attended weekly meetings with students to hear concerns and address campus climate and culture issues,
  • Joined with University-Wide meetings to ensure student voices are heard and that representation is provided to all demographics

National Council for Negro Women, December 2022 - May 2025

Women of Color Initiative (WOCI),September 2021 - May 2025

Accomplishments

  • Recipient of the Dr. Martin Luther King Jr. Award
  • Pennsylvania Bethune Height Recognition Honoree

Timeline

Resident Advisor

East Stroudsburg University of Pennsylvania
08.2024 - 05.2025

Sales Associate

Coach Outlet
05.2024 - Current

Orientation Leader

East Stroudsburg University of Pennsylvania
05.2024 - 05.2025

Board of Trustees Member

East Stroudsburg University of Pennsylvania
05.2023 - 05.2025

Communications & Programs Intern

National Organization for Youth Safety (NOYS)
05.2023 - 08.2023

Associate

Family Entertainment Group
04.2021 - 06.2023

Assistant

Alternatives Beauty Salon
06.2017 - 08.2020

Bachelor of Arts - Communication With A Concentration in Public Advocacy

East Stroudsburg University of Pennsylvania
Damali Jackson