Damarah Brown
Philadelphia
Summary
Experienced server with over four years of high-volume restaurant experience and over fifteen years of customer service expertise. Demonstrated ability to provide exceptional customer service, handle high-pressure situations, and ensure a positive dining experience for guests. Skilled in taking orders accurately, serving food and beverages efficiently, and maintaining a friendly and professional demeanor. Proven track record of building strong customer relationships and exceeding customer expectations. A dedicated team player with a strong work ethic and a passion for delivering top-notch service. Authorized to work in the US for any employer.
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Server
Booker’s Restaurant & Bar
06.2024 - Current
- Provided excellent customer service in a high-volume, fast-paced environment.
- Took accurate food and beverage orders and ensured timely delivery.
- Managed multiple tables and maintained a clean and organized work area.
Server
Independence Beer Garden
04.2024 - 09.2024
- Delivered exceptional service to guests in a busy outdoor setting.
- Handled cash, credit, and mobile payments efficiently.
- Coordinated with kitchen staff to ensure timely and accurate order delivery.
Server
Continental Midtown
07.2023 - 03.2024
- Provided attentive service to guests in a trendy, high-energy restaurant.
- Managed guest complaints and resolved issues promptly.
- Ensured a clean and welcoming environment for guests.
Server
City Winery
12.2022 - 07.2023
- Took and delivered food and drink orders accurately in a concert setting.
- Managed cash, check, and credit orders.
- Welcomed guests as they arrived.
Hookah Server/ Site Manager
Coal Hearted Hookah
05.2021 - 01.2023
- Collected payments from customers.
- Assembled, cleaned, and stored hookahs.
- Maintained awareness of current menu choices, specialties, and menu deviations.
Server/ Head Busser
Jeffrey A. Miller Catering
09.2017 - 10.2021
- Assisted with the complete setup and breakdown of events.
- Anticipated guests’ needs and exceeded customer service expectations.
- Relayed important information about allergies and special requests to the appropriate person.
Guest Services Associate
Gift of Life Family House
02.2018 - 09.2018
- Answered, triaged, and directed incoming calls.
- Created guest records and initiated the processing of new guest check-ins.
- Entered data, correspondence, and other information into data systems.
Part Time Assistant Manager (Sales Lead)
Foot Locker Inc
08.2016 - 01.2017
- Inspired and motivated team to drive sales while contributing to a positive and inclusive work environment.
- Consistently met and exceeded sales and productivity goals by at least 50%.
- Trained new hires to provide excellent customer service.
Education
Master of Science - Digital Innovation in Marketing, Digital Innovation
Temple University
12.2019
Bachelor of Arts - Communication Studies, Organizational Communication
Bloomsburg University of Pennsylvania
05.2016
Skills
- Time Management
- Cash Handling
- Cleanliness and Sanitation
- Problem Solving
- Customer Service
- Order Taking
- Team Collaboration
- Multitasking
- Food and Beverage Service
- Conflict Resolution
Certification
- Driver's License
- RAMP Certification (February 2026 to February 2028)
Timeline
Server
Booker’s Restaurant & Bar
06.2024 - Current
Server
Independence Beer Garden
04.2024 - 09.2024
Server
Continental Midtown
07.2023 - 03.2024
Server
City Winery
12.2022 - 07.2023
Hookah Server/ Site Manager
Coal Hearted Hookah
05.2021 - 01.2023
Guest Services Associate
Gift of Life Family House
02.2018 - 09.2018
Server/ Head Busser
Jeffrey A. Miller Catering
09.2017 - 10.2021
Part Time Assistant Manager (Sales Lead)
Foot Locker Inc
08.2016 - 01.2017
Bachelor of Arts - Communication Studies, Organizational Communication
Bloomsburg University of Pennsylvania
Master of Science - Digital Innovation in Marketing, Digital Innovation
Temple University