Experienced with process optimization and operational support. Utilizes effective communication and problem-solving skills to enhance workflow efficiencies. Knowledge of quality control and team collaboration to achieve consistent results.
Overview
9
9
years of professional experience
Work History
Process Assistant
Amazon
01.2024 - Current
Devised and executed strategic plans to consistently achieve daily goals and operational targets
Optimized staffing allocation in operations to ensure CPTs were cleared on time and efficiency standards were met.
Led outbound operations to successfully hit big push and ALPS goals.
Conducted pick atlas coaching sessions throughout shifts to develop associate skills and performance.
Analyzed associate efficiency through PPR data to identify productivity improvement opportunities
Balanced pick and pack operations daily to ensure smooth shift execution and workflow optimization.
Collaborated with cross-functional leadership to make data-driven staffing decisions.
Established and enforced quality, safety, and productivity standards for associates in all areas of operation.
Warehouse Associate
Amazon
01.2021 - 01.2024
Mastered all outbound paths including pick, pack, and ship dock operations
Consistently achieved top-tier quality and productivity status in pick and pack without defect population
Operated all outbound PIT equipment safely and efficiently
Acquired proficiency in three inbound functions: stow, decant, and replenishment picking
Trained new outbound associates on replenishment picking procedures
Executed picking across multiple paths (team lift, single weights, HOV) while managing set downs and non-inventory tasks including stocking pack boxes
Problem Solver
Researched, identified, and corrected performance issues across multiple operational areas
Troubleshot and resolved complex inventory problems to maintain operational continuity
Identified and addressed errors in inventory counts to ensure data accuracy
Delivered actionable feedback on process improvements for multiple departments
Team Member
Taylor's Smokehouse
01.2017 - 01.2021
Managed inventory acquisition through third-party vendors to maintain restaurant stock levels
Delivered exceptional customer service to diverse clientele on a daily basis
Contributed to family restaurant management and supported new restaurant startup operations
Service & Installation Operations Manager at Turn Point Services / Total ComfortService & Installation Operations Manager at Turn Point Services / Total Comfort