Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Volunteer Experience
Affiliations
CONSULTING
PRIOR EXPERIENCE
Timeline
Generic

Damon Collins

Lansdale

Summary

Distinguished IT leader with extensive spearheading strategic IT initiatives and cultivating cross-departmental collaboration.

Overview

23
23
years of professional experience
1
1
Certification

Work History

Senior Manager of Hotel Technology

HHM Hotels
Philadelphia
01.2023 - 01.2025
  • Oversee and manage hotel technology projects across the HHM Hotels portfolio, ensuring smooth execution from scheduling and budgeting to go-live phases. Collaborate with the IT team, property staff, and vendors to address and resolve issues with hospitality application, networks, and telecommunications. Test new technology systems, track IT work through the corporate help desk, and maintain thorough documentation for system administration and support. Responsibilities include hiring, training, and supporting associates, delivering regular project updates, managing third-party vendor relationships, and troubleshooting hotel systems.
  • Interview, select, train, schedule, coach, and support associates, ensuring they perform under established hotel standards.
  • Deliver weekly and monthly project updates to track progress against capital plans and ensure alignment with business objectives.
  • Manage third-party vendor relationships to maintain and resolve problems with hotel systems including voice and data circuits, guest WiFi, PBX, PMS, POS, guest entertainment/technology, and credit card systems.
  • Test and build use cases and process improvements for new hotel technology systems.
  • Accurately track all property IT work in the corporate help desk system, ensuring timely updates and resolution.
  • Publish timely documentation on administration and support of all related systems.

Area Director of Technology, Baltimore

Hyatt Hotels Corporation
Baltimore
01.2022 - 01.2023
  • Ensured all areas of the hotel are supported with proper computer systems in accordance with the brand standards of the hotel and company.
  • Provided technical work, customer service, financial management, and operational support.
  • Maintained systems, upgraded future systems, managed inventories, and conducted on-site training to promote efficient operations.
  • Established policies and procedures, purchased operating equipment and maintained relationships with Corporate office and Hyatt technology support team.
  • Worked cross-functionally, partnering with programmers, application experts, and computer operators to exchange information and resolve problems.
  • Managed round the clock operation of applications systems, report generation, system enhancements, system failures, and related issues.
  • Onboarded and offboarded new properties under Hyatt umbrella.

Vice President of Information Technology

Saunders Hotel Group, LLC
Boston
01.2016 - 01.2019
  • Responsible for developing and executing dynamic IT strategies for high-growth hospitality enterprises. Advocated for integrative business and technical objectives, promoting cost effectiveness, relationship management, and corporate growth. Leveraged improved functionality and optimization of technical strategies to streamline operations within highly competitive markets.
  • Collaborated with C-suite business partners to inform and develop strategic IT roadmaps.
  • Developed and implemented the IT strategy, promoting cross-departmental cohesion.
  • Guided the delivery of technical projects, maintaining appropriate budgets and timelines.
  • Evaluated system and technology requirements, directing the successful development of new modules to optimize functionality.
  • Partnered with a team of IT professionals to spearhead internal coaching programs promoting healthy working environments for team members.
  • Created alignment between business goals and technical growth strategies, fostering ongoing development opportunities for teams and individual contributors.
  • Maintained cost effectivity and optimal performance of the IT department while ensuring compliance with corporate and government regulations.
  • Managed IT infrastructure, including maintenance, licensing, and purchasing of software.

Director of Information Technology

The Doyle Collection
Washington
01.2009 - 01.2016
  • Fostered the success of hotels by engaging high margins of profitability and ROI, resulting in the maximization of policies and systems. Positioned the company for growth through the development and execution of national infrastructure strategies, multi-year architectural and operations planning, quality standards, and the implementation of ITIL benchmarking.
  • Managed the full lifecycle of core technical operations, including computer systems, corporate security, disaster recovery planning, telecom, network, user-experience, and desktop and datacenter support.
  • Led high-performing teams of directors, managers, and line-level employees, conducting ongoing technical training on computer hardware and software to improve performance.
  • Partnered with Leadership to influence core decision-making in support of new hotel systems.
  • Drove strategic communication between multiple teams to streamline operations across the enterprise, including IT security and privacy teams, stakeholders, and key vendors.
  • Collaborated with IT Security, Compliance, Privacy, Facilities, Human Resources, Finance, and Sales teams to influence the creation of standards and processes.
  • Developed cross-functional relationships between IT shared services and accounting teams, serving as a liaison to improve team functionality across central accounting and reservation processes.
  • Served as the primary contact for company franchising groups, establishing strategic partnerships to ensure quality control and maintenance.
  • Managed strategic negotiations supporting IT-related contracts, successfully achieving cost-effective agreements, protected business interest, and increased business value.

Regional Director of Information Technology

The Doyle Collection
Washington
01.2002 - 01.2009
  • Supported IT management for all hotels within the East Coast region, successfully implementing impactful IT platforms including voice technology, security, cellular, point of sale (POS), and guest room technology systems. Recognized as Manager of the Year in 2005.
  • Generated $3M+ of inventoried equipment, including desktops, laptops, hardware peripherals, and software packages.

Education

B.S. - Business Administration

Strayer University

Skills

  • ServiceNow
  • Microsoft Office 365
  • Dell Sonic Wall VPN
  • Windows Server
  • Windows OS
  • VoIP Systems
  • Server Administration
  • LAN/WAN
  • Micros POS & PMS
  • PBX Phone Systems
  • SAP

Certification

  • ITIL v3 Foundation Certification
  • CompTIA Security+ Certification
  • Microsoft Certified Professional (MCP) Certification
  • SCRUM Master

Accomplishments

  • Positioned organization for growth through strategic technical initiatives, including national infrastructure upgrades, IT processes, and multiyear architectural and operational plans
  • Facilitated the wireless upgrade of 500+ guest rooms, 3 restaurants, and 2 fitness centers
  • Seamlessly upgraded the hotels’ dedicated T1 for voice and data to one 100 Mbps ethernet line for performance and future growth
  • Led the migration of 20 Windows XP Aloha POS workstations and server to Windows 10
  • Implemented a strategic migration of 110 manager desktop computers to Surface tablets

Volunteer Experience

  • Cradles to Crayons
  • Cart for a Cause (Lenox Hotel)

Affiliations

Hospitality Financial & Technology Professionals (HFTP), Member

CONSULTING

  • Joshua Hotel Group (previously Kimpton Boutique Hotels) Hotel Consultant Washington, DC
  • 2020 - 2022

PRIOR EXPERIENCE

  • The Doyle Collection Accounting Systems Manager Washington, D.C.
  • 2000 - 2002
  • Sales Assistant Washington, D.C.
  • 1998 - 2000
  • Disney The Walt Disney World College Program Orlando, FL
  • 1997, 1998

Timeline

Senior Manager of Hotel Technology

HHM Hotels
01.2023 - 01.2025

Area Director of Technology, Baltimore

Hyatt Hotels Corporation
01.2022 - 01.2023

Vice President of Information Technology

Saunders Hotel Group, LLC
01.2016 - 01.2019

Director of Information Technology

The Doyle Collection
01.2009 - 01.2016

Regional Director of Information Technology

The Doyle Collection
01.2002 - 01.2009

B.S. - Business Administration

Strayer University

Similar Profiles

CREATE PROFILE
Damon Collins