Damon Cowen
Philadelphia
Summary
Dynamic operations manager leveraging strong leadership and communication skills. Experienced in managing daily operations, optimizing processes, and fostering team collaboration, committed to driving customer satisfaction and operational excellence.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Operations Manager
Sandcastle Entertainment
Philadelphia
05.2021 - 01.2025
- Managed daily operations, optimizing workflow across departments.
- Managed scheduling, training and inventory control.
- Resolved customer complaints promptly, maintaining high levels of customer satisfaction.
- Collaborated with teams to enhance communication and project execution.
- Facilitated regular meetings to discuss project updates and address team concerns.
Customer Service Representative
City Fitness Gym
Philadelphia
01.2021 - 10.2021
- Resolved member complaints, enhancing overall customer satisfaction.
- Developed customer relationships, fostering loyalty and repeat business.
- Processed membership applications and managed account updates efficiently.
- Trained new staff on customer service procedures, ensuring consistency in service delivery.
- Coordinated class schedules and maintained accurate records for attendance.
Sales Manager
General Nutrition Center, GNC
Philadelphia
09.2020 - 03.2021
- Oversaw daily sales operations and coordinated team performance at retail nutrition store, enhancing overall customer experience.
- Partnered with marketing team to implement targeted promotional strategies, driving increased customer engagement.
- Established relationships with key clients, while maintaining existing customer base.
- Conducted sales consultations and provided product education to clients, fostering informed purchasing decisions.
Education
BBA - Business Management
Purdue University
West Lafayette, IN08-2026
High School Diploma -
Clearview Regional
Mullica Hill, NJ06-2019
Skills
- Supply chain management
- Project management
- Process optimization
- Facility operations
- Sales strategies
- Team collaboration
- Effective communication
- Relationship building
- Customer service
Languages
German
Limited
Certification
- Personal Training Certificate
- CPR Certified
Timeline
Operations Manager
Sandcastle Entertainment
05.2021 - 01.2025
Customer Service Representative
City Fitness Gym
01.2021 - 10.2021
Sales Manager
General Nutrition Center, GNC
09.2020 - 03.2021
BBA - Business Management
Purdue University
High School Diploma -
Clearview Regional