Damonte Redmond
Jenkintown
Summary
Highly skilled professional with a versatile range of abilities in project management, problem-solving, and collaboration. Brings a fresh perspective and unwavering commitment to quality and success. Recognized for adaptability and a proactive approach in delivering effective solutions.
Overview
9
9
years of professional experience
Work History
Call Center Representative
Aucera
02.2025 - Current
- Navigated multiple CRM and support platforms simultaneously to resolve issues efficiently and accurately while maintaining a high standard of service.
- Consistently met or exceeded KPIs including call quality, resolution time, and customer satisfaction scores in a fast-paced, remote work environment.
- Educated customers on coverage details, policy benefits, and potential upgrades, helping improve satisfaction and retention through personalized service.
- Investigated suspicious outreach on behalf of customers, helping identify potential scams and reinforcing trust in the brand.
Air Traffic Control Trainee
Federal Aviation Administration (FAA)
09.2024 - 01.2025
- Attended the Air Traffic Basics and Initial EnRoute Qualification courses at the Federal Aviation Administration(FAA) Academy in Oklahoma City
- Covered basics of aviation knowledge including fundamentals of flight, weather navigation charts, the pilots environment, and air traffic procedures
- Gained basic air traffic knowledge with academics and simulation
- Learned air traffic separation and services including issuing clearances to pilots and providing separation between aircraft
Maintenance Clerk
Central Transport
05.2022 - 09.2024
- Scheduled and tracked maintenance requests, ensuring that tasks were assigned to the appropriate technicians and completed in a timely manner
- Maintained and organized inventory of tools, equipment, and supplies
- Ordered new materials as needed and tracked usage to avoid shortages
- Served as a point of contact for staff and contractors regarding maintenance issues
- Provided updates on the status of repairs and ongoing projects
- Helped track maintenance expenses and assisted in keeping the maintenance budget within specified limits by monitoring resource usage
Forklift Operator
Estes Express Lines
10.2020 - 02.2022
- Managed the loading and unloading of freight, containers, and pallets in a high-paced warehouse or intermodal yard
- Conducted daily inspections and maintenance checks on forklifts to ensure compliance with OSHA regulations
- Assisted with shipping and receiving, ensuring accuracy in order fulfillment and documentation
Motorcycle Porter
Chi City Cycles
07.2019 - 08.2020
- Operated and handled all vehicles responsibly to ensure damage prevention and protect customers property
- Performed basic maintenance tasks such as changing batteries and filling up on gas, oil, and other fluids
- Regularly lifted between 50 - 100 pounds
- Retrieved customer vehicles for pick-up, ensuring to thank customers for their business
Customer Service/Cashier
Jewel Osco
10.2016 - 05.2019
- Operated cash register with high accuracy and speed
- Balanced transactions at end-of-day for cash reconciliation and inventory
- Assisted customers outside of the Grocery department, providing friendly, courteous customer service
- Handled all customer relations issues in a gracious manner and in accordance with company policies
Education
Associate of Applied Science - Computer Science
Triton College
River Grove, ILSkills
- Critical Thinking
- Attention to detail
- Inventory Management
- Communication
- Flexibility
- Problem Solving
- Teamwork
- Time Management
- Heavy Equipment Operation
- Air Traffic Aviation Knowledge
- Stress tolerance
- Information processing
- Technical aptitude
- Radar Usage
- Sales closing
- Account updating
- Complaint resolution
- Data entry
- Technical support
Timeline
Call Center Representative
Aucera
02.2025 - Current
Air Traffic Control Trainee
Federal Aviation Administration (FAA)
09.2024 - 01.2025
Maintenance Clerk
Central Transport
05.2022 - 09.2024
Forklift Operator
Estes Express Lines
10.2020 - 02.2022
Motorcycle Porter
Chi City Cycles
07.2019 - 08.2020
Customer Service/Cashier
Jewel Osco
10.2016 - 05.2019
Associate of Applied Science - Computer Science
Triton College
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