Summary
Overview
Work History
Education
Skills
Timeline
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Dan Amalak

Philadelphia

Summary

Dynamic professional with a goal-oriented mindset and strong organizational skills, previously at Best Buy. Proven track record in enhancing customer satisfaction through effective complaint resolution and technical support. Adept at managing inventory and ensuring compliance with safety standards, contributing to streamlined operations and improved service delivery.

Overview

15
15
years of professional experience

Work History

Agent

Geek Squad - Best Buy
06.2018 - Current
  • Informed clients of policies and procedures.
  • Maintained accurate records of client communications, transactions, policies, and other relevant documentation for seamless operations within the agency.
  • De-escalated and resolved customer complaints with punctual, polite and professional service.
  • Delivered exceptional customer service by proactively addressing concerns and fostering a positive experience throughout all interactions.
  • Performed troubleshooting and diagnosis on malfunctioning equipment.
  • Demonstrated adaptability when faced with new challenges or technologies, enabling quick mastery of necessary skills.
  • Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
  • Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
  • Promoted sustainability, recommending and implementing eco-friendly technical practices and solutions.
  • Used hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Maintained high level of safety when using hand and power equipment for hoisting, measuring, testing, and drilling of various types of installations.
  • Completed installations within deadlines, adhering to company policies and safety guidelines.
  • Diagnosed and troubleshot system faults, identifying equipment issues and resolutions.
  • Enhanced customer satisfaction by providing efficient installation services and timely resolution of issues.
  • Installed and configured new equipment and systems according to company standards.
  • Managed inventory levels effectively, reducing wasted resources while ensuring availability of necessary components for each job assignment.
  • Provided excellent customer service, addressing questions and concerns during the installation process.
  • Followed all company guidelines regarding safety procedures when out in field.
  • Proactively resolved conflicts with clients when needed, ensuring all parties were satisfied with the final installation outcomes.
  • Collaborated with sales teams to ensure seamless transition from sales to installation, enhancing overall customer experience.
  • Maintained updated knowledge of all equipment, products, and services to properly educate customers.

Warehouse Leader

Best Buy
06.2014 - 06.2018
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Reduced order processing times with streamlined picking, packing, and shipping procedures.
  • Contributed to achieving team goals with consistent punctuality, reliability, and adherence to established performance standards.
  • Operated various types of warehouse machinery safely, adhering to all relevant guidelines and protocols.
  • Managed incoming shipments effectively by inspecting goods for quality control purposes before storing them appropriately.
  • Ensured accurate order fulfillment by diligently cross-checking pick lists against packed items for consistency.
  • Maximized available storage space by utilizing vertical stacking techniques when arranging inventory items.
  • Assisted in the training and onboarding of new employees, contributing to a cohesive and efficient workforce.
  • Reduced order processing times with meticulous attention to order picking and packaging.
  • Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
  • Ensured compliance with health and safety regulations, conducting regular training sessions for new and existing staff.

Store Associate

Sunoco Gas Station
06.2010 - 09.2012
  • Greeted customers, helped locate merchandise, and suggested suitable options.
  • Utilized strong multitasking abilities to manage multiple responsibilities simultaneously during busy periods.
  • Increased customer satisfaction by providing efficient and friendly service while handling transactions.
  • Worked closely with fellow associates to create a positive work environment, fostering teamwork and mutual support.
  • Maintained tidy and organized store to comply with cleanliness standards.
  • Handled cash register operations accurately, balancing drawers at the end of each shift.
  • Monitored sales floor and merchandise displays for presentable condition, taking corrective action such as restocking or reorganizing products.
  • Provided exceptional customer service by actively engaging with shoppers and offering assistance as needed.
  • Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
  • Assisted with inventory management, ensuring accurate counts and proper storage of products.
  • Helped maintain optimal stock levels through consistent communication with management about inventory needs and discrepancies leading to fewer out-of-stock situations.
  • Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases, and processing payments appropriately.
  • Supported store management in maintaining visual merchandising standards through regular upkeep of displays and signage.
  • Resolved customer complaints with empathy and professionalism, restoring confidence in store services.
  • Supported store security measures by reporting suspicious activities, contributing to safe shopping environment.

Education

High School Diploma -

West Catholic Preparatory High School
Philadelphia, PA
06.2010

Skills

  • Organizational skills
  • Goal-oriented mindset
  • Clear communication
  • Customer complaint resolution
  • Documenting information
  • Customer needs determination
  • Ensuring customer satisfaction
  • Critical thinking
  • Schedule management
  • Order fulfillment
  • Technical support
  • Customer service
  • Microsoft office
  • Analytical and logical thinking
  • Client relationship management

Timeline

Agent

Geek Squad - Best Buy
06.2018 - Current

Warehouse Leader

Best Buy
06.2014 - 06.2018

Store Associate

Sunoco Gas Station
06.2010 - 09.2012

High School Diploma -

West Catholic Preparatory High School

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Dan Amalak