Dan Cripps
Levittown
Summary
Detail-oriented Service Advisor skilled in multitasking and organization, adept at coordinating service appointments and collaborating with technicians. Committed to enhancing customer satisfaction and maintaining accurate service records for improved operational efficiency.
Overview
8
8
years of professional experience
Work History
Service Advisor
Heilman Automotive
Ardmore, PA
10.2017 - Current
- Deliver exceptional customer service by addressing inquiries and resolving issues efficiently.
- Coordinate service appointments, optimizing customer satisfaction and workflow management.
- Manage multiple priorities simultaneously while maintaining strong attention to detail in a fast-paced environment.
- Recommend maintenance services based on vehicle inspection results and mileage, enhancing customer trust and loyalty.
- Collaborate with technicians to ensure timely completion of repairs, improving overall service efficiency.
- Maintain detailed records of services performed, ensuring accuracy in billing and warranty claims processing.
- Calculate correct order totals, updated accounts, and maintained detailed records for inventory management.
- Exhibit high energy and professionalism when dealing with customers and staff.
- Monitor cash drawers in multiple checkout stations and maintained adequate cash supply.
Education
Bachelor - Supply Chain Management
Shippensburg University of Pennsylvania
Shippensburg, PA05-2017
High School Diploma -
Upper Moreland High School
Willow Grove, PA06-2013
Skills
- Customer service
- Computer skills
- Multitasking and organization
- Attention to detail
- Workflow management
- Repairs scheduling
- Price quoting
- Team player mentality
- Data entry
- Orders fulfillment
Timeline
Service Advisor
Heilman Automotive
10.2017 - Current
Bachelor - Supply Chain Management
Shippensburg University of Pennsylvania
High School Diploma -
Upper Moreland High School