Dana Bury
Elizabethtown
Summary
Results-focused professional prepared to excel in coordinating and managing client cases. Expertise in navigating challenging situations and providing support to clients in need. Known for effective collaboration with team members and adapting to evolving circumstances. Proficient in case management, communication, and problem-solving, valued for reliability and flexibility.
Overview
8
8
years of professional experience
Work History
Case Coordinator Remote Position
Maximus
Harrisburg, PA
01.2025 - Current
1. Responsible for entering program document data from various source documents into a computer system. Using HCSIS and SAMS
2. Enter appropriate data into computer programs utilizing SAMS, HCSIS, MAXe, CIS, and Outlook.
3. Assist in Waiver to Waiver transfers, Nursing Home transition cases, and Special Cases for Consumers turning 21 years of age.
4. Meet production goals for daily assigned cases.
5. Produce and maintain data reports and alert management of inconsistencies or issues
6. Perform database queries to assist with analysis and report issues when appropriate and necessary
7. Interpret, select, or code items to be entered from a variety of document sources
8. Verify data entries for accuracy and completeness
9. Undertake special projects; provide periodic and consistent information to management for each phase of the assigned project
10. Perform audits of own work and or that of others to ensure conformance with established procedures
11. Participate in task oriented groups representing the interests of the area and provide information necessary to address and resolve potential issues
12. Provide support to various project stake holders
13. Perform other duties as may be assigned by executive management
Caseworker Remote Position
PepsiCo
Elizabethtown, PA
06.2022 - 01.2025
- Conducted comprehensive assessments to determine client needs and eligibility for services.
- Developed individualized service plans in collaboration with clients and community resources.
- Coordinated referrals to appropriate agencies for housing, healthcare, and employment support.
- Maintained accurate case documentation in compliance with regulatory standards and policies.
Customer Support Specialist
ACPI
Middletown, PA
06.2018 - 06.2022
- Resolved customer inquiries through phone, email, and chat support channels.
- Documented customer interactions in CRM system for tracking and follow-up.
- Collaborated with cross-functional teams to enhance product knowledge and service delivery.
- Trained new team members on customer service protocols and best practices.
Education
Associate of Arts - Business Administration And Management
Harrisburg Area Community College
Harrisburg, PA05-2018
Skills
- Data acquisition
- Comprehensive case records
- Attentive communication skills
- Cross-functional collaboration
Accomplishments
- Achieved 106% and higher accuracy and efficiency through effectively helping with daily tasks.
Timeline
Case Coordinator Remote Position
Maximus
01.2025 - Current
Caseworker Remote Position
PepsiCo
06.2022 - 01.2025
Customer Support Specialist
ACPI
06.2018 - 06.2022
Associate of Arts - Business Administration And Management
Harrisburg Area Community College
CONTINGENT WORKER CORRECTIVE ACTION FORM
- Contingent Worker Name: Dana Bury
- Date Initiated: 2026-01-05
- EID #: 574140
- Program: PA IEB
- Position Title: Document Proc Admin
- Agency: Kings Staffing
- Supervisor: peytombland@maximus.com
- Manager: deananderson@maximus.com
- Level of Corrective Action: Verbal Warning
- Shift Schedule: 8:00 AM - 4:30 PM
- Corrective Action Reason: Attendance
- Previous Coaching (Including Date): Coaching delivered 2025-11-12
- Related Corrective Actions Previously Issued (Including Dates):
- Coaching delivered 2025-11-12 for below points.
- A coaching is being submitted for attendance points.
- 2025-10-15 - Absence - 1 point
- 2025-10-17 - Early Departure from Scheduled RTO - 0.25 points
- 2025-11-17 - Absence - 1 point
- As of 2025-11-10, there is a total of 2.25 attendance points.
- Since the coaching, Dana has reached the next level of points for a Verbal Warning.
- 2025-12-09 - Early Departure > Half Shift - 0.75 points
- 2025-12-19 - Absence - 1 point
- As of 2025-12-19 Dana had 4 attendance points, which reaches the next step in the corrective action process for attendance.
- Nature of Incident, Performance and/or Behavior Deficiencies:
- Improved attendance and adherence to schedule is desired. There are frequent times of internet issues as well, where Dana isn't able to work.
- Corrective Actions will remain active for 180 days.
- Continued unsatisfactory performance in the areas mentioned or any key performance measure and/or violation of contract policies, operational guidelines/procedures or workplace instructions can result in further disciplinary action, up to and including termination.
- We anticipate a mutually beneficial employment relationship will continue to grow from this point forward. We have every confidence in your ability to contribute toward Maximus and this project.
- Updated 2025-08-07